Summary
The Associate Director of Enrollment Services (ADES) in collaboration with the Director of Enrollment services, where possible, is responsible for leading and managing the Enrollment Services department at the campus level. Reporting to the Director of Enrollment Services or Campus President/Director, the ADES plays a crucial role in hiring, training, and developing new enrollment services representatives. This position ensures that all prospective and enrolled students receive timely, accurate, compliant, and exceptional customer service.
The ADES is accountable for meeting or exceeding all performance expectations and achieving the team goals of the Enrollment Services Department.
Essential Duties and Responsibilities
- This is an on-site, student facing position.
- Ensure full compliance with all recruiting activities, adhering to all laws and regulations governing student recruitment activities, while upholding Carrington College's conduct and ethics expectations.
- Provide leadership, training, development, and performance management for all enrollment
services team members.
- Train new Enrollment Services Associates ensuring they are equipped with the necessary skills
and knowledge.
- Assign individual performance goals to each member of the Enrollment Services team and
review progress toward these goals on a daily and weekly basis.
- Manage all recruitment activities for maximum efficiency to meet or exceed team goals.
- Conduct required daily meetings with each enrollment services employee
- Perform all required observations with each enrollment services associate (ESA), with additional
observations as needed based on quality, compliance, and overall performance. Document and
review all observations with the ESA timely and thoroughly.
- Provide one-on-one and team training to enhance skills and performance.
- Collaborate with Student Finance and Academic Affairs for cross-departmental meetings and
training sessions.
- Prepare and conduct performance evaluations for enrollment services employees.
- Conduct New Student Reviews (NSR) and ensure that enrollment services employees follow up
with both enrolled and interviewed students.
- Assist the campus in networking and developing professional relationships to generate inquiries
at the campus level.
- Provide accurate and timely enrollment forecasts.
- Maintain appropriate staffing levels.
- Establish and maintain an effective system of communication with all departments.
- Engage in campus community events and activities.
- Complete other duties as assigned.
Supervisory Responsibilities
This position has direct supervisory responsibilities. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Competency: To perform the job successfully, an individual should demonstrate the following competencies:
Core Competencies
Integrity – Acts in a way that demonstrates personal integrity; serves as a positive example of why others should trust the motives of the organization; views self as a reflection of the organization by following through on commitments and accepting ownership of mistakes; leaves others with the clear impression that integrity is a core organization value.
Professionalism – Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.
Adaptability – Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.
Organization support – Follows policies and procedures; completes projects and tasks correctly and on time; supports organizations goals and values.
Communication - Communicates effectively and appropriately; uses good judgment as to what to communicate to whom as well as the best way to get that accomplished; speaks in clear and credible manner, selects the right tone for the situation and audience; listens to others and allows them to make their point.
Job Competencies
Leadership – Inspires and motivates others to perform well; effectively influences actions and opinions of others; accepts feedback from others; gives appropriate recognition to others; able to build morale and group commitment to goals and objectives.
Result oriented – Achieves results within established timelines. Understands and demonstrates that intentions, activities and results are not the same. Expects that obstacles will occur and refuses to accept favorably those who seek to justify poor results by describing intentions or activities, who get derailed by obstacles and fail to take effective steps to avoid or overcome them, and /or who frequently miss deadlines without giving warning.
Manage employee performance – Takes action to ensure that employees fully understand their roles, responsibilities and performance standards/expectations; provides ongoing feedback and support as employees strive to achieve expectations; engages in two-way conversations throughout the year that ensure an up-to-date understanding of expectations, performance gaps and actions required to close any gaps.
Training and development - Ensures that staff members get a sufficient amount of orientation, training, and development opportunities to maximize their chances of being successful in their assignments. Views training and development as an investment in employees and uses mentoring, cross-functional assignments, job rotation or other on-the-job learning opportunities to enhance the depth and breadth of skills and experience; encourages self-development opportunities.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty listed above satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Associate Degree required from an Accredited College or University. Bachelor's degree preferred
- Minimum of 3 years of Enrollment Services/Admissions experience.
- Prior supervisory experience is a plus.
- Demonstrated successful multi-tasking and time management skills in a fast-paced
environment.
- Excellent interpersonal, written, and oral communication skills required.
- Proficiency with Microsoft Office Suite - Word, Excel, and PowerPoint.
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle, or feel; reach with hands and arms; talk and hear. The employee is frequently required to walk and occasionally required to stand; climb or balance; and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to ten pounds, frequently lift and/or move up to twenty-five pounds, and occasionally lift and/or move up to fifty pounds.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions and outside weather conditions. The noise level in the work environment is usually moderate.
Required
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Minimum of 5 years of Enrollment Services and Admissions experience.
Required
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
