Top 14 Customer support representative Jobs in Rice Lake Wi

Customer Support Representative
Rice Lake Weighing System Inc —Rice Lake, WI
- Rotating shift
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
Sales Support Rep Part-Time
Victra - Verizon Wireless Premium Retailer —Cumberland, WI
- From $12 an hour
- Part-time
- 18 years or older
- High school diploma or GED
- US work authorization
- Paid training
- Opportunities for advancement
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Customer Support Representative

Rice Lake Weighing System Inc -
Rice Lake, WI

Quick Apply

Job Details

Benefits

Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance

Qualifications

Sales support
Microsoft Excel
Microsoft Outlook
Phone communication
Packing
Customer order taking
Sales order data entry
Order preparation
Mid-level
Phone call screening
Manual packaging
Administrative experience
Internal employee customer service
Telephone systems
Typing
Associate's degree
Picking & packing
Communication skills
Quality data entry
Time management
Customer data entry

Full Job Description

For 80 years Rice Lake Weighing Systems has been a successful, growth-oriented company known as a leader in the weighing industry and our community.

BASIC FUNCTION:

At RLWS, the Customer Support Representative provides a broad range of customer service and administrative support to both external customers and internal departments throughout the organization.

A primary responsibility of this role is managing incoming calls in a timely, professional, and courteous manner. The Customer Support Representative ensures that all calls are accurately directed to the appropriate individuals or departments to support efficient communication and exceptional service.

As one of the first points of contact for Rice Lake Weighing Systems, this position plays a critical role in creating a positive first impression. Our goal is to deliver world-class customer service while maintaining a high level of professionalism, responsiveness, and organizational support.

This position also supports the Inside Sales department by assisting with order entry & order processing. Because all orders are processed electronically, strong attention to detail, accuracy, and efficiency are essential to ensure a high level of customer satisfaction. In addition, this role provides administrative and operational support to various departments across the organization as needed.

The position must be able to help cover department hours between the hours of 6:15am to 6:30 pm on weekdays and possible rotating Saturday shift from 8:00am-12:00pm. Some holiday(s) coverage will also be required.

ESSENTIAL JOB FUNCTIONS AND MAJOR TASKS:

Professionally and courteously manage a high volume of incoming calls while maintaining a positive, customer-focused attitude and ensuring calls are handled efficiently and accurately
Accurately and efficiently enter customer sales orders into the system while ensuring a high level of attention to detail
Proficient in Microsoft Word, Excel, Outlook, and other internal computer systems and software applications
Ability to perform data entry functions accurately and expediently, and perform other administrative tasks assigned by a supervisor
Interface with and provide customer service and support to all employees and departments across the organization, including satellite locations
Foster strong, positive communication with both internal and external customers

OTHER JOB FUNCTIONS:

Special projects to support customer and department needs
Use accuracy and quality skills to pick and package part kits for scale assembly
Other related duties as assigned

Physical Demands and Working Conditions:

Work performed in a typical office environment
Requires prolonged periods of sitting
Extended use of telephone equipment
Frequent and prolonged keyboarding, computer use, reading, and typing

Minimum Qualifications and Prerequisites:

Education and Experience

Associate degree in administrative support, information processing or related field preferred, or four (4) or more years of customer service and/or equivalent administrative experience.

Skills and Abilities

Exceptional written and verbal communication skills
Strong attention to detail and accuracy
Excellent interpersonal skills, including the ability to influence, resolve conflicts, and apply creative problem-solving techniques
Strong organizational and time management skills
Ability to effectively manage multiple tasks and priorities simultaneously
Ability to perform well under pressure while maintaining professionalism in challenging situations
Self-motivated, confident, and highly dependable with strong follow-through and follow-up skills

RLWS is a successful, energetic, customer-driven organization that offers competitive wages, great working conditions, medical, dental, vision, flexible spending, disability, life, 5 weeks PTO, holidays, 401k, and wellness benefit programs.

If you need assistance with your application, please contact Rice Lake Weighing Systems at (800) 472-6703.

Rice Lake Weighing Systems is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities. Rice Lake Weighing Systems is a Substance-Free Workplace and requires pre-employment drug screens.

Behaviors

Preferred

Team Player: Works well as a member of a group
Enthusiastic: Shows intense and eager enjoyment and interest
Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations

Preferred

Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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