Top 49 Call center supervisor Jobs in Richardson, Tx

Emergency Dispatch Center Supervisor - 3rd Shift
Kings III Emergency Communications —Coppell, TX
- $30 an hour
- Weekends as needed
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Wellness program
- Health savings account
Customer Service Supervisor- Customer Service Center
North Texas Tollway Authority —Plano, TX
- From $58,094 a year
- Full-time
- Inventory management
- Research
- Mid-level
Quick Apply
10d
Call Center Manager
A Star Heat and Air, Inc. —Dallas, TX
- $55,000 - $65,000 a year
- Full-time
- Background check
- Management
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
14d
Customer Service Manager
FNA Group —Mesquite, TX
- Full-time
- Mid-level
- Supervising experience
- Bachelor's degree
- Paid holidays
- Health insurance
Quick Apply
Customer Service Supervisor
Essilor and Subsidiaries —Dallas, TX
- Full-time
- Microsoft Excel
- Microsoft Access
- Microsoft Outlook
- Health insurance
- Paid time off
Call Center Manager
Serenity Mental Health Centers —Farmers Branch, TX
- Pass drug screening
- HIPAA
- Criminal background check
- Paid holidays
- Health insurance
Quick Apply
Supv Customer Success Interaction Services US
Mary Kay Inc —Dallas, TX
- Bilingual
- Computer literacy
- Mid-level
- Profit sharing
- Health insurance
Customer Care Unit (Call Center) Supervisor
American National Bank of Texas —Mesquite, TX
- Overtime
- Spanish
- Computer literacy
- Basic math
Quick Apply
Contact Center Supervisor
BayMark Health Services —Lewisville, TX
- Full-time
- HIPAA
- Mid-level
- Mentoring
- Health insurance
- Dental insurance
Internal Operations Supervisor
Symphony Diagnostic Services No1, LLC —Carrollton, TX
- Overnight shift
- Remote
- Microsoft Excel
- Mid-level
- Mentoring
Quick Apply
7d
Manager, Customer Service I
Chewy —Dallas, TX
- Full-time
- Mid-level
- Travel
- Mentoring
Inbound Performance Manager
American Restoration Operations LLC —Farmers Branch, TX
- $90,000 - $110,000 a year
- Full-time
- Remote
- Travel
- Senior level
- Leadership
- Health insurance
- Dental insurance
Quick Apply
Supervisor, Customer Retention
Rise Broadband —Irving, TX
- Weekends as needed
- Mid-level
- Residential
- Analysis skills
Quick Apply
Contact Center, Supervisor of Operations
Windstar Cruises —Dallas, TX
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Supervising experience
- Health savings account
- Paid holidays
Quick Apply
Customer Service Call Center Supervisor
SWC GROUP —Carrollton, TX
- $45,000 - $48,000 a year
- Full-time
- Microsoft Word
- Background check
- Pass drug screening
- Paid training
- Paid holidays
Quick Apply
5h
Member Retention Supervisor
AAA Texas LLC —Coppell, TX
- Call employer
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Paid parental leave
- Health insurance
5d
Customer Service Supervisor
Click n’ Close, Inc. —Addison, TX
- Full-time
- Background check
- Mid-level
- Finance
- Health insurance
- Dental insurance
Quick Apply
4d
Call Center Regional Manager
La Familia Insurance —Dallas, TX
- $59,000 - $79,000 a year
- Full-time
- Spanish
- Management
- English
- Health savings account
- Health insurance
Quick Apply
10d
Customer Experience Supervisor
Serenity Mental Health Centers —Farmers Branch, TX
- Full-time
- Pass drug screening
- Mid-level
- Supervising experience
- Paid holidays
- Health insurance
Quick Apply
Call Center Shift Manager
Pizza Hut —McKinney, TX
- Weekends as needed
- No experience needed
- Communication skills
- Entry level
Quick Apply

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Emergency Dispatch Center Supervisor - 3rd Shift

Kings III Emergency Communications -
Coppell, TX

Apply Now

Job Details

Full-time
$30 an hour

Benefits

Wellness program
Health savings account
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Employee assistance program
Vision insurance
Employee discount
Referral program

Qualifications

Customer communication
Managing teams in a customer support role
Employee relationship building
Dispatching
Supervising experience
Data interpretation
Call center management

Full Job Description

The Role: Emergency Dispatch Shift Supervisor - 3rd Shift

Who You Are: You're an experienced Shift Supervisor able to manage the day-to day operations of emergency dispatchers, ensuring all emergency calls are handled promptly, correctly, and professionally. You enjoy developing team members, handling escalations, and ensuring team objectives and goals are met. You're a pro at monitoring customer service calls to observe employee demeanor, technical accuracy, and conformity to company policy and procedures. You provide coaching and feedback to agents and capturing feedback on the success of the team and the queue support to communicating with leadership and identify areas of improvement as well as reward and recognition opportunities.

Who We Are: Established in 1989 Kings III is a growing, dynamic company. We’re a five-time winner of DFW Top Workplaces and nationally as a USA Today Top Workplace in 2020-2024. We’re on a mission for change – for our communities, our customers, and our company. If you see yourself as a builder and change agent, this is the right place for you.

More than 12% of our employees have been with the company for 10+ years, and an impressive 25% have been with us 5+ years. How do we do it? Here's what our employees say. We seek out creative employees who love opportunities for continuous learning and growth. We value innovation in not just our products, but the way we work, sell, and grow every day. We celebrate change and are always looking for ways to do things better!

What You’ll Do:

Ensure all Dispatch Center metrics are met and maintained
Utilize software to enhance development of direct reports
Monitor customer service calls to observe employee demeanor, technical accuracy, and conformity to company policy and procedures
Provide coaching and feedback to agents
Serve as a driving force to help achieve "best in class" service levels by helping to identify areas of improvement and assisting in implementing new methods for providing effective solution
Build and maintain a high performing team
Ensure the team is meeting or exceeding all goals including service level, abandonment rate, quality, and attendance
Coach and mentor employees as well as maintaining monthly performance reviews
Develop and drive improvement initiatives
Communicate effectively within work groups and team meetings
Read and analyze reports
Understand and enforce call center policy and procedures
Maintain confidentiality

What You’ll Bring:

High school diploma or equivalent
A minimum of 3 years of call center or dispatch center supervisory experience
Ability to create and maintain a positive work environment
Ability to multitask and manage changing problems in a fast paced, multi-skill team
Ability to defuse escalated situations
Excellent time management skills
Demonstrated ability to identify and understand issues, resolve customer inquiries, and develop appropriate solutions quickly and effectively
Detail orientated – must be able to determine facts to document accurately and concisely
Ability to multitask, work well under pressure, prioritize, and meet deadlines
Strong decision-making and problem-solving skills
Good analytical skills as well as the ability to think strategically
Flexibility to work in a 24/7 call center, including weekends
Display excellent written and oral communication by effectively speaking and writing
Excellent customer service skills including needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
Display active listening skills
Excellent computer skills in addition to advanced Microsoft Word, Excel, and Outlook skills
Able to accurately type at least 45 words per minute

What We Do:

Our mission is simple - We provide critical communications services to help people in distress.

Our Core Values are even simpler:

1. Honesty & Integrity

2. Service to the customer above all else

3. Do what is right

4. Good enough is not good enough: pursue excellence

5. Encourage individual initiative and growth

By living and breathing our mission and Core Values every day in everything we do, Kings III is creating opportunities for individuals and reducing risk, liabilities, and costs for businesses every day.

Our primary client base includes commercial and multi-family real estate owners and property managers, and the most common areas we install our emergency phones are in elevators and at pool sides. We design, build, sell, install, service, and monitor those phones. Our Emergency Dispatch Center (EDC) provides 24/7/365 service to help dispatch local emergency services to people in distress. It’s that simple, our employees help save lives every day.

What’s in it for you:

Medical insurance with 1 HSA and 2 PPO plan options
Flex Spending Account (FSA)/Dependent Care FSA
Dental, vision, life, short- and long-term disability insurance
Critical illness and hospital indemnity plans
401k with company contribution
Employee Assistance Program (EAP)
Company paid telemedicine 24/7 access
Wellness Program
Employee discount program
8 paid holidays, plus 1 floating holiday
15 days of PTO accrued in year 1
Generous referral bonus program
Work life balance (a must!)
Team building, attendance at our annual kickoff each January, and other fun events
Relaxed professional dress code

Kings III is an Equal Opportunity Employer and committed to maintaining a drug-free workplace. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Apply Now

Refine Your Search

call center supervisor jobs in richardson, tx

Emergency Dispatch Center Supervisor - 3rd Shift

Customer Service Supervisor- Customer Service Center

Call Center Manager

Customer Service Manager

Customer Service Supervisor

Call Center Manager

Supv Customer Success Interaction Services US

Customer Care Unit (Call Center) Supervisor

Contact Center Supervisor

Internal Operations Supervisor

Manager, Customer Service I

Inbound Performance Manager

Supervisor, Customer Retention

Contact Center, Supervisor of Operations

Customer Service Call Center Supervisor

Member Retention Supervisor

Customer Service Supervisor

Call Center Regional Manager

Customer Experience Supervisor

Call Center Shift Manager

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