Top 197 Computer and information systems managers Jobs in Richardson, Tx

IT Service Desk Lead
GTS Technology Solutions —Dallas, TX
- $57,000 a year
- Full-time
- Background check
- Software troubleshooting
- Mid-level
- Health savings account
- Health insurance
Quick Apply
14d
Project Manager – Asset Inventory
Apptricity Corporation —Irving, TX
- $115,000 - $130,000 a year
- Full-time
- Computer Science
- Inventory management
- 5 years
- Paid holidays
- Health insurance
Quick Apply
CMMS Lead
US AMR-Jones Lang LaSalle Americas, Inc. —Southlake, TX
- Online Application
- Computer Science
- Research
- Databases
- Paid parental leave
- Paid holidays
Quick Apply
IT Manager
AIT —Plano, TX
- Overtime
- Computer science
- Azure
- Computer Science
- Health insurance
Quick Apply
3d
Cybersecurity IT Audit Manager
CBRE —Richardson, TX
- Full-time
- 7 years
- Microsoft Excel
- Microsoft Outlook
6d
IT Project Manager
Contact Government Services, LLC —Dallas, TX
- $100,000 - $205,000 a year
- Full-time
- Hybrid work
- Computer Science
- 5 years
- System design
- Health insurance
- Dental insurance
Quick Apply
IT Project Manager
Southern Methodist University —Dallas, TX
- Full-time
- Computer science
- Computer Science
- Mid-level
- Health insurance
- Dental insurance
Senior Technical Program Manager
GEICO —Dallas, TX
- $120,000 - $260,000 a year
- Full-time
- Computer Science
- Senior level
- Business
13d
Audit Manager, Technology Analytics
CBRE —Richardson, TX
- Full-time
- Microsoft Outlook
- Computer Science
- 5 years
1000000550.IT MANAGER II.INFO TECH - APPLICATIONS
Dallas County —Dallas, TX
- Full-time
- Clean driving record
- Computer Science
- Mid-level
Workplace Tech Microsoft Platforms Manager
Baylor Scott & White Health —Dallas, TX
- Computer science
- Computer Science
- HIPAA
Manager of Reporting and Analytics
ARGO —Richardson, TX
- Full-time
- Background check
- Computer Science
- Office
Sr. Manager of Information Resources (Research Informatics) -
UT Southwestern —Dallas, TX
- Computer Science
- Customer service
- High school diploma or GED
Sr Project Manager, IT
Gartner —Irving, TX
- $94,000 - $134,000 a year
- Email
- Hybrid work
- Computer science
- Computer Science
- Salesforce
- Employee stock purchase plan
- Health insurance
IT Audit/Controls - Manager
PRICE WATERHOUSE COOPERS —Dallas, TX
- $99,000 - $232,000 a year
- Hybrid work
- Computer Science
- Mid-level
- Finance
- Paid holidays
- Health insurance
14d
Senior Staff Technical Program Manager
GEICO —Richardson, TX
- $120,000 - $260,000 a year
- Full-time
- Computer Science
- Senior level
- 10 years
IT Manager / Senior IT Manager (based on experience)
ARKRAY GROUP —Plano, TX
- Full-time
- Computer science
- Computer Science
- HIPAA
- Health savings account
- Health insurance
Quick Apply
Lead Information Security Analyst
McKesson —Irving, TX
- $165,400 - $275,600 a year
- Email
- DevOps
- Research
- Master's degree
- Wellness program
- Employee stock purchase plan
2d
IT Manager - SOX Audit & Compliance
Ash Grove Cement —Dallas, TX
- $125,100 - $152,900 a year
- Azure
- Computer Science
- 5 years
- Profit sharing
- Paid holidays
Quick Apply
9d
Lead Site Reliability Engineer - Richardson, TX - 2373627
Optum —Richardson, TX
- $156,988 - $210,040 a year
- Full-time
- Azure
- Computer Science
- 5 years
- Employee stock purchase plan
- Health insurance
4d

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computer and information systems managers jobs near richardson, tx

IT Service Desk Lead

GTS Technology Solutions -
Dallas, TX

Quick Apply

Job Details

Full-time
$57,000 a year
14 days ago

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Flexible spending account
Tuition reimbursement
Paid time off
Parental leave
Employee assistance program
Vision insurance
Employee stock ownership plan
Professional development assistance
Life insurance
Retirement plan

Qualifications

Managing technical support teams
Help desk support experience
Software troubleshooting
Managing teams in a customer support role
Team leadership
Coaching
Incident management software
De-escalation techniques
Conflict de-escalation
Incident Escalation
Reporting and dashboarding tools
High school diploma or GED
Team development
Supervising experience
Incident management operations support
Customer support ticket management
Mentoring
Management reporting
Customer support
CompTIA A+
Ticketing system technical support
Help desk

Full Job Description

About Us

GTS Technology Solutions is an Employee-Owned (ESOP) company, established in 1984 and headquartered in Austin, Texas. We provide customized IT solutions with honesty, integrity, and pride, supporting state and local government agencies, education institutions (including K-12 and higher education), healthcare organizations, and private businesses.

Our mission is to exceed the expectations of our employees, customers, and partners by delivering the highest level of customer satisfaction.

Overview

We are seeking an experienced IT Service Desk Lead to support day-to-day service desk operations. This role is ideal for someone who thrives in a fast-paced support environment, is confident handling escalated technical issues, and enjoys coaching and guiding team members toward high-quality service delivery.

The Service Desk Lead will play a key role in maintaining service levels, improving processes, and ensuring consistent, customer-focused support experience.

Key Responsibilities

Collaborate with IT leadership to improve service quality and efficiency
Act as escalation point for complex service desk tickets and technical issues
Provide calm, professional support during high-priority incidents and user de-escalations
Coach and support service desk analysts to improve performance and consistency
Monitor and help manage SLA compliance, ensuring timely resolution of tickets
Assist with reporting on ticket trends, performance metrics, and service delivery KPIs
Identify recurring issues and support process improvement initiatives
Ask strong diagnostic questions to clarify user-reported issues and ensure accurate triage
Support documentation and knowledge article creation using structured knowledge practices
Participate in monthly on-call rotation for after-hours escalations

Required Skills & Experience

3+ years in IT Service Desk or Technical Support roles
Prior experience in a lead, senior analyst, or mentoring/coaching capacity
Strong communication skills (written and verbal) with a focus on customer experience
Experience handling escalations and de-escalating frustrated users professionally
Solid understanding of IT service management processes and ticketing systems
Experience with SLA tracking and incident management practices
Strong problem-solving mindset and ability to stay resourceful under pressure
Basic Excel skills (reporting, filtering, pivot tables preferred)
Exposure to Power BI or reporting dashboards is a plus

Education & Certifications

High school diploma or equivalent required
CompTIA A+ Certification preferred
Understanding of IT Service Management (ITSM) or ITIL-based frameworks preferred
Familiarity with structured knowledge management practices such as Knowledge-Centered Service (KCS)
Understanding of IT service frameworks such as ITIL (Information Technology Infrastructure Library)

Other Requirements

Must pass a Criminal Justice Information Systems (CJIS) fingerprint-based

GTS Technology Solutions, Inc. is an Equal Opportunity Employer. We provide equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, national origin, age, disability, genetic information, or any other protected status in accordance with applicable federal, state, and local laws.

All hiring decisions are made in compliance with EEOC guidelines. Background check information is used fairly and does not unlawfully discriminate against any individual.

GTS Technology Solutions participates in E-Verify to confirm employment eligibility of all newly hired employees. Employment is contingent upon successful verification of identity and legal authorization to work in the United States.

For more information about E-Verify, please visit the official E-Verify website.

Pay: $57,000.00 per year

Benefits:

401(k)
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Professional development assistance
Retirement plan
Tuition reimbursement
Vision insurance

Education:

High school or equivalent (Required)

Experience:

Supervising: 1 year (Preferred)
Management reporting: 1 year (Preferred)
Help desk: 3 years (Preferred)
Software troubleshooting: 3 years (Preferred)

Work Location: In person

Quick Apply

Refine Your Search

computer and information systems managers jobs in richardson, tx

IT Service Desk Lead

Project Manager – Asset Inventory

CMMS Lead

IT Manager

Cybersecurity IT Audit Manager

IT Project Manager

IT Project Manager

Senior Technical Program Manager

Audit Manager, Technology Analytics

1000000550.IT MANAGER II.INFO TECH - APPLICATIONS

Workplace Tech Microsoft Platforms Manager

Manager of Reporting and Analytics

Sr. Manager of Information Resources (Research Informatics) -

Sr Project Manager, IT

IT Audit/Controls - Manager

Senior Staff Technical Program Manager

IT Manager / Senior IT Manager (based on experience)

Lead Information Security Analyst

IT Manager - SOX Audit & Compliance

Lead Site Reliability Engineer - Richardson, TX - 2373627

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