IT Help Desk (DFW Only)
Alkami —Plano, TX
- $51,168 - $76,752 a year
- Full-time
- Hybrid work
- Computer Science
- Research
- Mid-level
- 401(k) matching
5d
Cyber Operations Analyst
Hillwood Development Company LLC —Dallas, TX
- Computer science
- Computer Science
- Windows
- Health savings account
- Paid holidays
Corporate IT Support Engineer
Collectors —Plano, TX
- $30 - $40 an hour
- Email
- Google Workspace
- Computer science
- Computer Science
- Paid holidays
- Health insurance
9d
Operational Technology and Information Technology Manager
ChocXO Chocolatier LLC. —Rockwall, TX
- $110,000 - $125,000 a year
- Full-time
- Computer Science
- PMP
- Engineering
- Health insurance
- Dental insurance
Quick Apply
Senior Network / Security Engineer (Fortinet / Cisco)
Vaco by Highspring —Irving, TX
- $140,000 - $150,000 a year
- Continuous improvement
- Mentoring
- In-person
- Health insurance
- Dental insurance
Quick Apply
9d
Project Manager – Asset Inventory
Apptricity Corporation —Irving, TX
- $115,000 - $130,000 a year
- Full-time
- Computer Science
- Inventory management
- 5 years
- Paid holidays
- Health insurance
Quick Apply
Junior Call Center Systems Administrator
DaBella —Irving, TX
- $70,000 - $80,000 a year
- Full-time
- Computer science
- Computer Science
- Analysis skills
- Health savings account
- Paid holidays
Quick Apply
4d
Senior Technology Risk Analyst
Newrez —Coppell, TX
- Overtime
- Computer science
- 7 years
- Azure
- Paid parental leave
- Health savings account
Quick Apply
5d
IFS ERP Analyst
Central Point Partners —Grand Prairie, TX
- $70,000 - $80,000 a year
- Full-time
- ERP systems
- Mid-level
- 3 years
- Health insurance
- 401(k)
Quick Apply
Cyber Operations Threat Exposure Management Analyst
Yoh, A Day & Zimmermann Company —McKinney, TX
- $45.50 - $65.00 an hour
- Contract
- Hybrid work
- Mid-level
- 3 years
- Analysis skills
- Health savings account
- Disability insurance
Quick Apply
5d
Security Operations Vice President - Vulnerability Management
JPMorganChase —Plano, TX
- $133,000 - $225,000 a year
- Full-time
- 5 years
- Research
- SQL
- Health insurance
- Tuition reimbursement
12d
Senior Software Engineer
Liberty Mutual —Plano, TX
- $106,000 - $197,000 a year
- Full-time
- Hybrid work
- 5 years
- System design
- Office
8d
[HYBRID] Director of Data Management - PWNA (CRM & nonprofit exp req)
#twiceasnice Recruiting —Dallas, TX
- $110,000 - $120,000 a year
- Full-time
- Hybrid work
- 5 years
- Office
- Continuous improvement
- Disability insurance
- Health insurance
Quick Apply
2d
Principal Software Engineer
Liberty Mutual —Plano, TX
- $120,000 - $225,000 a year
- Full-time
- Writing skills
- System design
- Master's degree
5d
Consultant
Yardi Systems, Inc. —Irving, TX
- $89,600 - $100,800 a year
- Full-time
- Hybrid work
- Computer Science
- Finance
- Continuous improvement
- Profit sharing
Senior Engineer-UiPath/AWS
Liberty Mutual —Plano, TX
- $106,000 - $197,000 a year
- Full-time
- Hybrid work
- 5 years
- Office
- Master's degree
8d
Software Engineer, Senior
Freddie Mac —Dallas, TX
- $116,000 - $174,000 a year
- Full-time
- Computer science
- Computer Science
- 5 years
Senior Specialist, MAST Application Penetration Tester
KPMG —Dallas, TX
- $95,855 - $208,265 a year
- Full-time
- Mid-level
- 3 years
- Bachelor's degree
- Disability insurance
- Health insurance
3d
Senior System Administrator - onsite
Poly-America —Grand Prairie, TX
- Full-time
- Computer science
- Computer Science
- System design
- Paid holidays
- Health insurance
3d
Epic Analyst - Hospital Billing
Christus Health —Irving, TX
- Full-time
- Microsoft Excel
- Mid-level
- 3 years

I want to receive the latest job alert for computer operations in richardson, tx

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

computer operations jobs near richardson, tx

IT Help Desk (DFW Only)

Alkami -
Plano, TX

Apply Now

Job Details

Full-time
$51,168 - $76,752 a year
5 days ago

Benefits

Unlimited paid time off
401(k) matching

Qualifications

Jira
Customer communication
Network troubleshooting
Mobile device support
IT user and group management
Enterprise software
Equipment troubleshooting
Prompt engineering
Email configuration (technical support)
Desktop (troubleshooting support)
Computer management
Customer support ticket management
macOS administration
Mobile device management
MFA
Telephone systems
Access control management
Defect tracking tools
Identity and access management (IAM) solutions
System security
Ticketing system technical support
Identity & access management

Full Job Description

Alkami is the digital sales and service platform provider for U.S. banks and credit unions. Our unified Platform integrates onboarding, digital banking, and data and marketing—each solution can stand alone, but together they deliver more—to help institutions onboard, engage, and grow relationships. As the future shifts toward Anticipatory Banking, we help data-informed bankers meet the moment with technology that drives action.

Founded in 2009, we continue to be recognized for our intentional culture and tremendous growth (Best Place to Work in Fintech; Best & Brightest to Work For Nationally; and Comparably’s Best Company Culture, Best Career Growth, Best Engineering Team, and Best Places to Work in Dallas, among others). We’re building a culture where each Alkamist can perform to their highest potential, and we’re always on the lookout for the best and brightest minds. If you’re ready to experience the power of alchemy - transforming the ordinary into the extraordinary - come join one of the fastest growing SaaS companies in the U.S.

As a remote-first company, most of our positions can be remote in the US, except for key roles, which will be indicated in the Job Title.

This hybrid position will provide technical support for the day to day operations of the business, research and diagnose problems, and interact with customers to resolve their issues.

Essential Duties & Responsibilities

Serve as a point of contact for employees seeking technical assistance
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Determine the best solution based on the issue and details provided by customers
Walk the customer through the problem-solving process and provide accurate information on IT products and services
Patch/remediate devices to uphold defined company compliance and security standards
Provision/decommission equipment and accounts when employees leave or join the company
Interprets system behaviors to identify appropriate resolutions for recurring issues
Maintain accurate information of all assets in the Asset Management system
Escalate issues to appropriate teams according to internal procedures
Follow-up and update customer status and information
Pass on any feedback or suggestions by customers to the appropriate internal team
Provide guidance and support to the L1 troubleshooting team by assisting with complex technical inquiries and reviewing escalated issues
Maintain and update team documentation and standard operating procedures to ensure efficient knowledge sharing
Integrate AI tooling into core team processes to enhance efficiency and automation.

Recommended Experience & Education

Minimum of 2 years of related experience; or an advanced degree without experience
Education Level Certificate or degree for systems or network administrator from a 2 year technical training program or equivalent work experience

Knowledge, Skills, & Qualifications
Required

2+ years experience working in help desk ticketing systems
Proven experience configuring and troubleshooting both Mac and Windows environments.
Understand how to effectively prompt AI tools to find answers and work efficiently
Familiarity with managing, updating, and actioning tickets inside Jira projects.
Experience handling multi-factor authentication resets, password management, and provisioning new mobile devices.
Experience handling day-to-day identity and access administration.
Hands-on experience supporting modern operating systems (Windows 11 / macOS)
Demonstrated understanding of administering core enterprise systems and user access provisioning (Email, VoIP, AD, etc)
Foundational knowledge of endpoint network troubleshooting (VPN, DNS, DHCP)
Teamwork skills with a problem-solving attitude and willing to take a variety of approaches
Strong analytical and time management skills, with a proven ability to deliver value independently
Ability to demonstrate clear & confident communication skills both written and verbal
Ability to handle multiple requests/projects simultaneously and prioritize
Ability to deal with problems and technical issues in a friendly, calm and reassuring manner for customer
Ability to work a hybrid schedule to provide support to our on-site customers

Preferred

Bachelor’s degree in technology, computer science or related field
Advanced system administration and permission management
Experience with Jira ticket management and reporting
Basic understanding how to connect enterprise tools to AI systems via API keys
Basic MDM exposure (Intune, Jamf, MobileIron)

Physical Demands

Ability to lift a minimum of 5 pound to a maximum of 25 pounds unassisted
Ability to stand, sit, stoop, walk, stretch, reach, and use full range of body motions
Manual dexterity as required for specific equipment

The salary range for this position is: $51,168 - $76,752

Cool Things to Know

Not Just Any Company: Alkami has an awesome diverse and inclusive environment. We have a FUN culture and offer great benefits, including remote-first environment, unlimited paid time off, 401(k) with employer match, and more.

Work Authorization: We cannot offer employment sponsorship at this time. Candidates must be eligible to work in the US for full-time employment.

Recruiters: We are not looking for outside recruiting firms to help us in this search. Thank you for understanding.

Pay Transparency: As of January 1, 2023, new states and locales have enacted pay equity laws that require more pay transparency by employers in the following states: California, Colorado (effective January 1, 2021), Connecticut, Maryland, Nevada, New Jersey, New York, Ohio, Rhode Island and Washington.

The Important Stuff

Alkami Technology is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Alkami is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Alkami are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Alkami will not tolerate discrimination or harassment based on any of these characteristics. Alkami encourages applicants of all ages.

#LI-REMOTE

Apply Now

Refine Your Search

computer operations jobs in richardson, tx

IT Help Desk (DFW Only)

Cyber Operations Analyst

Corporate IT Support Engineer

Operational Technology and Information Technology Manager

Senior Network / Security Engineer (Fortinet / Cisco)

Project Manager – Asset Inventory

Junior Call Center Systems Administrator

Senior Technology Risk Analyst

IFS ERP Analyst

Cyber Operations Threat Exposure Management Analyst

Security Operations Vice President - Vulnerability Management

Senior Software Engineer

[HYBRID] Director of Data Management - PWNA (CRM & nonprofit exp req)

Principal Software Engineer

Consultant

Senior Engineer-UiPath/AWS

Software Engineer, Senior

Senior Specialist, MAST Application Penetration Tester

Senior System Administrator - onsite

Epic Analyst - Hospital Billing

I want to receive the latest job alert for computer operations in richardson, tx

Related Searches

Explore jobs in more locations

Cool Things to Know

The Important Stuff

Job Seeker Tools

Employer Tools

Browse

Stay Connected