Top 349 customer service manager Jobs in richardson, tx

Dispatch Manager - Technician Routing
Kings III Emergency Communications —Coppell, TX
- $80,000 - $90,000 a year
- Full-time
- 3 years
- High school diploma or GED
- Conflict management
- Wellness program
- Health savings account
Senior Controller/Client Accounting Services (CAS) Manager
Muslow+Agnew CPAs —Dallas, TX
- $95,000 - $150,000 a year
- Full-time
- Hybrid work
- 7 years
- CPA
- GAAP
- Paid holidays
- Health insurance
Quick Apply
Client Services Project Manager - Plano, Texas
O'Neil Digital Solutions, LLC —Plano, TX
- $115,000 - $120,000 a year
- Full-time
- Hybrid work
- 5 years
- Office
- US work authorization
- Health savings account
- Health insurance
Quick Apply
11d
Workforce Management Specialist
APR Consulting Inc —Irving, TX
- $34.65 an hour
- Contract
- Mid-level
- Office
- 3 years
Quick Apply
Entry Level Assistant Manager
Ancestry Marketing —Garland, TX
- $54,500 - $62,500 a year
- Full-time
- Sales
- High school diploma or GED
- In-person
Quick Apply
Scheduling Center Manager
Full Package Media —Dallas, TX
- $60,000 - $75,000 a year
- Online Application
- Computer literacy
- No experience needed
- Mid-level
- Paid time off
Quick Apply
Experienced* Automotive Service BDC Manager
Texas Toyota of Grapevine —Grapevine, TX
- $50,000 - $70,000 a year
- Full-time
- In person
- Background check
- Management
- Dealership
- Health savings account
- Disability insurance
Quick Apply
District Field Service Manager - Central
Kubota Tractor Corp —Grapevine, TX
- Full-time
- Dealership
- English
- Mid-level
- Profit sharing
- Paid parental leave
Quick Apply
Customer Experience Assistant Manager
Brilliant Earth —Dallas, TX
- $55,000 - $60,000 a year
- Full-time
- Background check
- Merchandising
- Mid-level
- Commuter assistance
- Paid parental leave
Impounds Senior Manager
DriveTime —Fort Worth, TX
- $75,000 a year
- Full-time
- 3 years
- High school diploma or GED
- Bachelor's degree
5d
Warranty Cancellations Manager - RideNow Allen
RumbleOn —Allen, TX
- Dealership
- Research
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
Client Service Manager
MGA Homecare —Dallas, TX
- $55,000 a year
- Mid-level
- 3 years
- Communication skills
- Health savings account
- Disability insurance
Quick Apply
Client Care Manager
HOME CARE ASSISTANCE OF DALLAS & PARK CITES —Dallas, TX
- $50,000 - $110,000 a year
- Full-time
- Background check
- Nursing
- Nursing home
- Mileage reimbursement
- Health insurance
Quick Apply
Senior Manager, Business Tax Services - Private Clients
KPMG —Dallas, TX
- Full-time
- CPA
- 8 years
- Bachelor's degree
- Disability insurance
- Health insurance
4d
Customer Service Department Manager
Uline —Irving, TX
- $85,000 - $100,000 a year
- Full-time
- Pass drug screening
- Mid-level
- Office
- Paid holidays
- Health insurance
Customer Service - Self Storage Manager
Public Storage —Garland, TX
- $15 an hour
- Full-time
- Entry level
- Mileage reimbursement
- Health insurance
Quick Apply
3d
Sr Manager of AI Strategy & Customer Experience
Public Storage —Plano, TX
- Full-time
- 7 years
- US work authorization
- Senior level
Quick Apply
Customer Service Department Manager - Bilingual
Uline —Irving, TX
- $85,000 - $100,000 a year
- Full-time
- Spanish
- Pass drug screening
- English
- Paid holidays
- Health insurance
3d
Client Service Supervisor
Liberty Software —Dallas, TX
- 5 years
- Office
- Bachelor's degree
- Health savings account
- Paid holidays
Quick Apply
Acumen Associate Director - TX
ACUMEN LLC —Richardson, TX
- $70,000 - $75,000 a year
- Weekends as needed
- Remote
- Microsoft Word
- Computer literacy
- Writing skills
- Health insurance
- Dental insurance
Quick Apply

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Dispatch Manager - Technician Routing

Kings III Emergency Communications -
Coppell, TX

Apply Now

Job Details

Full-time
$80,000 - $90,000 a year

Benefits

Wellness program
Health savings account
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Employee assistance program
Vision insurance
Employee discount
Referral program

Qualifications

Staff scheduling
High school diploma or GED
Task prioritization
Conflict management
Leading team collaboration initiatives
Productivity software
Workforce management
Cross-functional communication

Full Job Description

Who You Are:

You are a seasoned operations leader with a proven track record of managing customer service and/or scheduling teams at scale. You have established leadership experience, drive performance, and bring structure, accountability, and consistency to a high-volume installation coordination function. you have successfully led teams supporting remote field operations and thrive in fast-paced, service-driven environments.

Who We Are:

Established in 1989 Kings III is a growing, dynamic company. We’re a six-time winner of DFW Top Workplaces and nationally as a USA Today Top Workplace in 2020-2025. We’re on a mission for change – for our communities, our customers, and our company. If you see yourself as a builder and change agent, this is the right place for you.

More than 12% of our employees have been with the company for 10+ years, and an impressive 25% have been with us 5+ years. How do we do it? Here's what our employees say. We seek out creative employees who love opportunities for continuous learning and growth. We value innovation in not just our products, but the way we work, sell, and grow every day. We celebrate change and are always looking for ways to do things better!

What You’ll Do:

Lead, coach, and develop a team of Installation Coordinators, setting a high bar for performance and accountability.
Establish clear expectations, KPIs, and performance standards aligned with business objectives.
Provide ongoing coaching, feedback, and performance management to drive consistency and results.
Identify skill gaps and partner with leadership to implement targeted training and development plans.
Foster a collaborative, results-driven team culture focused on continuous improvement.
Oversee scheduling and coordination of installations and service work across assigned territories.
Ensure optimal allocation of labor resources, balancing workloads, capacity, and cost efficiency.
Monitor installation pipelines, backlogs, and service levels; proactively mitigate risks and constraints.
Review technician schedules and territory coverage to maximize utilization and service quality.
Step in to resolve complex scheduling challenges and escalated operational issues.
Own forecasting and capacity planning for installation volume, labor needs, and service demand.
Analyze daily, weekly, and monthly performance metrics to identify trends and improvement opportunities.
Ensure accurate tracking and follow-through on all installation and service-related activities.
Leverage data to drive operational efficiencies and continuous process improvements.
Act as a key liaison between Installation Coordinators, Field Service Managers, technicians, Sales, Customer Experience, and customers.
Manage customer escalations, ensuring timely and effective resolution.
Build strong partnerships across teams to align priorities and ensure seamless execution.
Ensure adherence to company core values, policies, procedures, and regulatory requirements.
Drive standardization of processes, documentation, and best practices across the team.
Maintain service level expectations, including phone coverage and responsiveness standards.

What You’ll Bring:

Demonstrated success leading customer service, scheduling, or operations teams at scale, with the ability to quickly establish credibility and drive results.
3+ years of experience in scheduling, coordination, or operational support roles involving remote field personnel.
5+ years of people leadership experience, with a strong track record of coaching and performance management.
High school diploma or equivalent.
Experience managing teams supporting installation, service coordination, or field operations.
Strong expertise in resource planning, workforce scheduling, and capacity management in dynamic environments.
Proficiency with Microsoft Office and scheduling/workforce management tools.
Experience in alarm, elevator, HVAC/mechanical, low-voltage, or emergency phone industries preferred.
Proven ability to handle customer escalations and navigate cross-functional coordination.
Strong leadership presence with the ability to influence and motivate teams
Excellent organizational and prioritization skills
Proactive problem-solver with a continuous improvement mindset
Effective project management and ability to manage competing priorities
Customer-focused with strong conflict resolution skills
High attention to detail and strong follow-through
Clear, confident communicator capable of aligning diverse stakeholders

What We Do:

Our mission is simple - We provide critical communications services to help people in distress.

Our Core Values are even simpler:

1. Honesty & Integrity

2. Service to the customer above all else

3. Do what is right

4. Good enough is not good enough: pursue excellence

5. Encourage individual initiative and growth

By living and breathing our mission and Core Values every day in everything we do, Kings III is creating opportunities for individuals and reducing risk, liabilities, and costs for businesses every day.

Our primary client base includes commercial and multi-family real estate owners and property managers, and the most common areas we install our emergency phones are in elevators and at pool sides. We design, build, sell, install, service, and monitor those phones. Our Emergency Dispatch Center (EDC) provides 24/7/365 service to help dispatch local emergency services to people in distress. It’s that simple; our employees help save lives every day.

What’s in it for you:

Medical insurance with 1 HSA and 2 PPO plan options
Flex Spending Account (FSA)/Dependent Care FSA
Dental, vision, life, short- and long-term disability insurance
Critical illness and hospital indemnity plans
401k with company contribution
Employee Assistance Program (EAP)
Company paid telemedicine 24/7 access
Wellness Program
Employee discount program
8 paid holidays, plus 1 floating holiday
15 days of PTO accrued in year 1
Generous referral bonus program
Work life balance (a must!)
Team building, attendance at our annual kickoff each January, and other fun events
Relaxed professional dress code

Kings III is an Equal Opportunity Employer and committed to maintaining a drug-free workplace. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Apply Now

Refine Your Search

customer service manager jobs in richardson, tx

Dispatch Manager - Technician Routing

Senior Controller/Client Accounting Services (CAS) Manager

Client Services Project Manager - Plano, Texas

Workforce Management Specialist

Entry Level Assistant Manager

Scheduling Center Manager

Experienced* Automotive Service BDC Manager

District Field Service Manager - Central

Customer Experience Assistant Manager

Impounds Senior Manager

Warranty Cancellations Manager - RideNow Allen

Client Service Manager

Client Care Manager

Senior Manager, Business Tax Services - Private Clients

Customer Service Department Manager

Customer Service - Self Storage Manager

Sr Manager of AI Strategy & Customer Experience

Customer Service Department Manager - Bilingual

Client Service Supervisor

Acumen Associate Director - TX

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