Top 15 It support manager Jobs in Richardson, Tx

IT Support Manager
KDC LLC —Dallas, TX
- Overtime
- Azure
- 5 years
- Office
Quick Apply
10d
IT Support Manager
PETOSKEY PLASTICS INC —McKinney, TX
- Full-time
- 5 years
- Mid-level
- Windows
- Profit sharing
- Paid training
Quick Apply
4d
Senior IT Support Manager
Raising Cane's —Plano, TX
- Full-time
- 7 years
- Windows
- Bachelor's degree
Quick Apply
Plano Executive Support Team Lead
PepsiCo —Plano, TX
- $93,500 - $156,450 a year
- 7 years
- Office
- Travel
- Paid parental leave
- Health insurance
Technical Support Engineering Manager - SmartPay
Jack Henry & Associates —Allen, TX
- Full-time
- Hybrid work
- 7 years
- Research
- SQL
12d
Field Technical Support Manager
Luxer One —Dallas, TX
- $65,000 - $75,000 a year
- Remote
- Writing skills
- Mid-level
- Bachelor's degree
- Health insurance
- Dental insurance
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Service Desk Supervisor (Helpdesk Supervisor)
M3 Networks —Southlake, TX
- $70,000 - $85,000 a year
- Full-time
- Hybrid work
- 5 years
- Supervising experience
- Senior level
Quick Apply
Sr. Manager – Data & AI Support Engineering
Databricks —Plano, TX
- On call
- Azure
- Java
- SQL
Help Desk Supervisor
M3 Networks —Southlake, TX
- $70,000 - $80,000 a year
- Full-time
- Hybrid work
- 5 years
- Supervising experience
- Senior level
- Health insurance
- Dental insurance
Quick Apply
13d
Workday Payroll AMS Lead Consultant
Mercer —Dallas, TX
- $111,600 - $223,200 a year
- Full-time
- Remote
- Mentoring
- US work authorization
- Senior level
- Health insurance
- 401(k)
Business Manager - Senior Associate
JPMorganChase —Plano, TX
- Full-time
- Research
- Mid-level
- US work authorization
- Health insurance
- Tuition reimbursement
ServiceNow Functional Lead
Deloitte —Dallas, TX
- $95,600 - $188,400 a year
- Full-time
- Computer Science
- 3 years
- Bachelor's degree
10d
ATM Technical Account Manager Frisco, TX Hybrid
NCR Atleos —Frisco, TX
- Full-time
- Computer science
- Azure
- Computer Science
- Disability insurance
- Dental insurance
Quick Apply
7d

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it support manager jobs near richardson, tx

IT Support Manager

KDC LLC
Dallas, TX

Quick Apply

Job Details

Full-time
10 days ago

Qualifications

macOS support
Desktop administration

Full Job Description

Position Summary: We are seeking a skilled IT Help Desk Manager to serve as the primary point of contact for resolving technical support issues and ensuring seamless service delivery. The role involves collaborating with IT, business teams, and other departments to troubleshoot system performance issues, enhance user satisfaction, and drive process improvements. With 5-8 years of experience in IT service management, you will lead a help desk team, manage incident resolution, and maintain documentation for system issues and updates. The ideal candidate will have strong leadership, problem-solving, and communication skills, along with a customer-focused approach and a background in managing service-level expectations. ITIL certification is preferred.

Key Responsibilities:

Act as the primary point of contact for escalating and resolving technical support issues, collaborating closely with IT support teams, Business Stakeholders, and other relevant departments to ensure efficient service delivery and user satisfaction.
Advise and support IT and business teams in troubleshooting and resolving issues related to system performance, Product & Services hierarchies, and other technical challenges affecting end users.
Assist in the documentation and standardization of help desk processes, procedures, and knowledge base articles to ensure consistency in service delivery and improve team efficiency.
Provide direct support to users by analyzing and addressing recurring issues, identifying system inefficiencies, and collaborating with IT teams to implement solutions and improvements in a 24/7 shop.
Continuously monitor help desk tickets and user feedback to ensure that complaints are effectively addressed, improvements are implemented, and customer satisfaction is maintained.
Coordinate with cross-functional IT teams to ensure timely resolution of technical issues, incidents, and service requests in accordance with established protocols.
Develop and maintain comprehensive documentation for common issues, troubleshooting steps, and system updates for the help desk team to utilize when assisting users.
Lead process improvement initiatives within the help desk function, focusing on enhancing user experience, improving response times, and optimizing service delivery.
Provide guidance and support during the rollout of new IT services and system updates, ensuring seamless transitions and minimal disruptions to end users.
Act as a liaison between end-users and IT, ensuring that solutions are effective, efficient, and aligned with organizational goals, while balancing risk management, user satisfaction, and operational efficiency.
Must be comfortable with MAC/ AV
Availability & Overtime

Office hours are 8:30am-5:30pm, Monday-Friday.
Overtime required as needed to ensure system stability and performance.
Must be available 24/7 for system emergencies and critical issues.

Qualifications:

Strong leadership skills with experience managing help desk teams and ensuring effective resolution of user issues.
5-8 years of experience in IT service management, help desk operations, or technical support, with a focus on process improvement and service delivery.
Strong problem-solving, communication, and time management skills, with the ability to prioritize and resolve multiple issues simultaneously.
Proven experience in delivering high-impact IT projects and managing service-level expectations within help desk functions.
A customer-focused mindset, with demonstrated experience in managing and improving user satisfaction and service delivery.
Experience in identifying recurring technical issues and collaborating with cross-functional teams to implement long-term solutions.
ITIL certification or similar service management qualification is preferred
Proficiency MAC/ AV
Proficiency in JAMF

Preferred Skills:

CompTIA - Security+, A+, or Network+
Microsoft - 365, Azure
HDI – DAST

Physical Requirements:

Office environment with normal business hours necessary to satisfactorily perform job functions.
Stationary Position – Must be able to remain in a stationary position up to 50% of the time.

Quick Apply

Refine Your Search

it support manager jobs in richardson, tx

IT Support Manager

IT Support Manager

Senior IT Support Manager

Plano Executive Support Team Lead

Technical Support Engineering Manager - SmartPay

Field Technical Support Manager

Service Desk Supervisor (Helpdesk Supervisor)

Sr. Manager – Data & AI Support Engineering

Help Desk Supervisor

Workday Payroll AMS Lead Consultant

Business Manager - Senior Associate

ServiceNow Functional Lead

ATM Technical Account Manager Frisco, TX Hybrid

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