Top 32 technical support manager Jobs in richardson, tx

Plano Executive Support Team Lead
PepsiCo —Plano, TX
- $93,500 - $156,450 a year
- 7 years
- Office
- Travel
- Paid parental leave
- Health insurance
3d
Lead Information Systems Analyst
City of Garland —Garland, TX
- $84,557.20 - $114,189.14 a year
- Full-time
- Computer science
- 7 years
- Computer Science
Manager, Technical Customer Support, Focused Services
Palo Alto Networks —Plano, TX
- $130,600 - $211,200 a year
- Weekends as needed
- Office
- 8 years
- Analysis skills
14d
Lead, Customer Support Transformation
RealPage, Inc. —Richardson, TX
- $85,200 - $145,200 a year
- Extended hours
- Hybrid work
- 5 years
- Bachelor's degree
- Experience equivalent to degree accepted
- Paid holidays
- Dental insurance
5d
Incident Manager WEBEX
Austin1 —Dallas, TX
- $40 - $45 an hour
- Full-time
- Mid-level
- Analysis skills
- Continuous improvement
Quick Apply
Technical Project Manager and IT Lead
Rollosson —Plano, TX
- $65,000 - $90,000 a year
- Full-time
- Mid-level
- Windows
- In-person
- Health insurance
- 401(k)
Quick Apply
Service Desk Supervisor (Helpdesk Supervisor)
M3 Networks —Southlake, TX
- $70,000 - $85,000 a year
- Full-time
- Hybrid work
- 5 years
- Supervising experience
- Senior level
Quick Apply
Field Technical Support Manager
Luxer One —Dallas, TX
- $65,000 - $75,000 a year
- Remote
- Writing skills
- Mid-level
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
AI Transformation Lead, Customer Support
RealPage, Inc. —Richardson, TX
- $85,200 - $145,200 a year
- Hybrid work
- Customer service
- Ability to climb stairs
- Bachelor's degree
- Paid holidays
- Dental insurance
5d
Program Manager/Training Lead
Contact Government Services, LLC —Dallas, TX
- $180,000 - $200,000 a year
- Full-time
- 5 years
- Mid-level
- Supervising experience
- Health insurance
- Dental insurance
Quick Apply
Accounting Solutions Lead
Associa —Richardson, TX
- Weekends as needed
- Management
- CPA
- ERP systems
Workday Payroll AMS Lead Consultant
Mercer —Dallas, TX
- $111 an hour
- Full-time
- Remote
- Mentoring
- US work authorization
- Senior level
- Health insurance
- 401(k)
Manager, Change Management
Gartner —Irving, TX
- $86,000 - $118,000 a year
- Email
- Hybrid work
- Mid-level
- Residential
- Analysis skills
- Health insurance
- Dental insurance
Technical Account Manager
T-Mobile USA, Inc. —Frisco, TX
- $62,600 - $112,900 a year
- Full-time
- 18 years or older
- Mid-level
- High school diploma or GED
- Paid parental leave
- AD&D insurance
5d
Manager - AI Enablement, AI Accelerator
Caterpillar —Irving, TX
- $159,120 - $238,680 a year
- Full-time
- Pass drug screening
- Office
- Organizational skills
- Health savings account
- Paid holidays
Business Manager - Senior Associate
JPMorganChase —Plano, TX
- Full-time
- Research
- Mid-level
- US work authorization
- Health insurance
- Tuition reimbursement
Customer Service Manager
Dallas Baptist University —Dallas, TX
- Full-time
- Mid-level
- University
- Leadership
Quick Apply
2d
Sr. Manager – Data & AI Support Engineering
Databricks —Plano, TX
- On call
- Azure
- Java
- SQL
3d
Customer Service Supervisor - Onsite Conveyor Maintenance
Honeywell —Dallas, TX
- Overtime
- Microsoft Outlook
- Ability to walk for extended periods
- High school diploma or GED
- Health savings account
- Paid holidays
Onshore Oracle Field Service Lead
Deloitte —Dallas, TX
- $125,000 - $155,000 a year
- Full-time
- Oracle
- Computer Science
- 3 years

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technical support manager jobs near richardson, tx

Plano Executive Support Team Lead

PepsiCo -
Plano, TX

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Job Details

$93,500 - $156,450 a year
3 days ago

Benefits

Paid parental leave
Dependent care reimbursement
Health insurance
Dental insurance
Flexible spending account
Paid time off
Parental leave
Employee assistance program
Vision insurance
Retirement plan

Qualifications

Managing technical support teams
Network troubleshooting
Smartphone (troubleshooting support)
Project management in technology
Technical documentation
Laptop (troubleshooting support)
iOS
Productivity software support
Desktop (troubleshooting support)
Leading team collaboration initiatives
Managing projects
Productivity software
Business requirements
Desktop administration
Technical writing within technology
Team motivation (leadership skill)
IT department experience
Mobile devices

Full Job Description

Overview:

This role serves as the onsite Executive Support Lead based in Plano, acting as both the face of IT for the Plano HQ location and the voice of the customer within IT. It requires a strong blend of technical and business expertise, along with an executive-level customer service skill set. The individual must be able to effectively balance business requirements with IT standards while acting with urgency to support C-suite executives. Success in this role depends on the ability to navigate PepsiCo’s business and technology processes efficiently and effectively.

Responsibilities:

Primary support responsibilities for the top 15 PepsiCo Plano Based leaders and their executive administrators.
Primary responsibilities for all IT related projects where executive support is needed.
Primary responsibilities for support of large executive meetings.
Ensure proactive IT assistance for the c suite executives within PepsiCo.
Execute testing and implementation of all new technology utilized by Executives and their Admins
Serve as customer advocate and engage other IT teams managing and/or escalating issues through resolution.
Establish trust with customer base and maintain confidentiality.
Executive Support technician responsible for ensuring pretesting and meeting support of all web conferencing software used by Executives.
Guide users through IT processes, applications, and end-user tools.
15% travel for meeting services support offsite supporting executive user base and meeting services with IT support.

Compensation and Benefits:

The expected compensation range for this position is between $93,500 - $156,450.
Location, confirmed job-related skills, experience, and education will be considered in setting actual starting salary. Your recruiter can share more about the specific salary range during the hiring process.
Bonus based on performance and eligibility target payout is 10% of annual salary paid out annually.
Paid time off subject to eligibility, including paid parental leave, vacation, sick, and bereavement.
In addition to salary, PepsiCo offers a comprehensive benefits package to support our employees and their families, subject to elections and eligibility: Medical, Dental, Vision, Disability, Health, and Dependent Care Reimbursement Accounts, Employee Assistance Program (EAP), Insurance (Accident, Group Legal, Life), Defined Contribution Retirement Plan.

Qualifications:

Minimum 7+ years IT support experience at a company of similar size and complexity as PepsiCo.
Minimum 3+ years supporting C Suite executives.

Mandatory Technical Skills:

Highly proficient with complete Microsoft tools suite.
Deep knowledge of configuring and supporting iOS mobile devices.
Strong IT troubleshooting skills and advanced understanding of laptop/desktop hardware support.
Solid technical skills with an overall understanding of networks and end user productivity tools to effectively understanding of network infrastructure to proficiently assist with troubleshooting.
College Degree or Technical certifications preferred.

Mandatory Non-Technical Skills:

Highly motivated individual who is organizationally savvy and possesses a strong executive presence.
Ability to coordinate and direct activities across multiple teams.
Strong team/project management abilities.
A strong leader with experience bringing others along.
Provide leadership presence among all levels within the organization.
Excellent communication both written and verbal including technical writing experience.
Ability to work well in a fast-paced environment, effectively multitask, and make quick & confident decisions.
Be empowered to make quick decisions.
Effectively work directly with all levels of associates handling all IT Operational requirements.
Must be Org Savvy and possess executive presence.
Be empowered to make quick and confident decisions.
Lead and influence both business and IT teams with no reporting lines.

Our Company will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Fair Credit Reporting Act, and all other applicable laws, including but not limited to, San Francisco Police Code Sections 4901-4919, commonly referred to as the San Francisco Fair Chance Ordinance; and Chapter XVII, Article 9 of the Los Angeles Municipal Code, commonly referred to as the Fair Chance Initiative for Hiring Ordinance.

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

PepsiCo is an Equal Opportunity Employer: Female / Minority / Disability / Protected Veteran / Sexual Orientation / Gender Identity / Age

If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law & EEO is the Law Supplement documents. View PepsiCo EEO Policy.

Please view our Pay Transparency Statement.

Apply Now

Refine Your Search

technical support manager jobs in richardson, tx

Plano Executive Support Team Lead

Lead Information Systems Analyst

Manager, Technical Customer Support, Focused Services

Lead, Customer Support Transformation

Incident Manager WEBEX

Technical Project Manager and IT Lead

Service Desk Supervisor (Helpdesk Supervisor)

Field Technical Support Manager

AI Transformation Lead, Customer Support

Program Manager/Training Lead

Accounting Solutions Lead

Workday Payroll AMS Lead Consultant

Manager, Change Management

Technical Account Manager

Manager - AI Enablement, AI Accelerator

Business Manager - Senior Associate

Customer Service Manager

Sr. Manager – Data & AI Support Engineering

Customer Service Supervisor - Onsite Conveyor Maintenance

Onshore Oracle Field Service Lead

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