Req ID: 361955
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a WSS Engineer / Epic Client System Administrator (ECSA) - Remote to join our team in Plano, Texas (US-TX), United States (US).
About the Role
We are seeking an experienced WSS Engineer / Epic Client Systems Administrator (ECSA) to support, maintain, and optimize the infrastructure that powers our Epic ecosystem. This role is critical to ensuring the reliability, performance, and security of Epic applications across our healthcare organization. The ideal candidate brings deep technical expertise, strong problem‑solving skills, and a collaborative mindset to support clinical operations and enterprise IT initiatives.
Key Responsibilities
Epic System Installation, Configuration Maintenance
- Install, configure, and maintain Epic server components including Hyperspace, Interconnect, web servers, and related middleware.
- Manage Chronicles, Cache/IRIS configurations, and system-level dependencies.
- Apply patches, upgrades, hotfixes, and coordinate release deployments across environments.
- Maintain documentation for system builds, configurations, and operational procedures.
Performance Monitoring Optimization
- Monitor Epic server and application performance (CPU, memory, disk I/O, network throughput).
- Tune system parameters to improve stability, responsiveness, and uptime.
- Troubleshoot performance issues, system failures, and infrastructure bottlenecks.
- Partner with application teams to diagnose and resolve end‑to‑end performance concerns.
Epic Environment Management
- Administer and support all Epic environments (PRD, TST, DEV, POC, TRN).
- Coordinate environment refreshes, migrations, and system cloning activities.
- Ensure proper environment isolation, naming conventions, and configuration consistency.
- Support new module implementations and infrastructure readiness for Epic upgrades.
Security, Compliance Risk Management
- Implement Epic system security best practices including authentication, certificates, firewall rules, and access controls.
- Ensure compliance with HIPAA, organizational policies, and audit requirements.
- Monitor and manage audit logs, encryption standards, and privileged access.
- Participate in security assessments, risk reviews, and remediation planning.
Collaboration, Support Operations
- Work closely with Epic application teams, network, storage, virtualization, and security teams.
- Provide operational support for Epic-related incidents, service requests, and change management.
- Participate in on-call rotations and provide after-hours support as needed.
- Collaborate with vendors and Epic technical support to resolve complex issues.
Basic Qualifications
- Minimum 10 years of experience as an Epic Client Systems Administrator (ECSA) or equivalent Epic infrastructure role.
- Minimum 10 years supporting Epic implementations, upgrades, and enterprise-scale Epic environments.
- Deep expertise with Epic components such as Hyperspace, Interconnect, MyChart, and system middleware.
- Strong experience with Windows Server administration, Active Directory, DNS, certificates, and group policy.
- Hands-on experience with virtualization technologies (VMware, Citrix, VDI).
- Proficiency with monitoring tools, performance tuning, and troubleshooting methodologies.
- Strong understanding of healthcare security standards, HIPAA compliance, and audit practices.
- Ability to work independently, manage priorities, and collaborate across multidisciplinary teams.
- Excellent communication, documentation, and problem-solving skills.
Preferred Qualifications
- Experience with Epic Cache/IRIS performance tuning.
- Familiarity with F5 load balancing, clustering, and high-availability architectures.
- Experience supporting Epic mobile platforms (Haiku, Canto, Rover).
- Knowledge of HL7, FHIR, and interoperability frameworks.
- Epic certifications in relevant system administration or infrastructure tracks
Must reside in the US
Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this remote role is $95,918.00-$133,219.00. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on a number of factors, including the candidate’s actual work location, relevant experience, technical skills, and other qualifications.
This position may also be eligible for incentive compensation based on individual and/or company performance.
This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and ADD insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.
Pay Transparency: Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this remote role is $95,918 - $222,031. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on a number of factors, including the candidate’s actual work location, relevant experience, technical skills, and other qualifications.
About NTT DATA
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in RD.
Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.
NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.
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