Top 3 Senior customer service representative canada Jobs in Richfield, Oh

Product Group Manager, Field Evaluations, Midwest and Eastern US
CSA Group —Cleveland, OH
- Full-time
- 3 years
- Analysis skills
- Senior level
Applications Support Manager
Matco Tools —Stow, OH
- On call
- Computer science
- Azure
- Computer Science
- Paid parental leave
- Paid holidays
Regional Sales Manager - Midwest
Avnet —Richfield, OH
- Full-time
- Hybrid work
- Supervising experience
- Bachelor's degree
- Travel
- Health savings account
- Paid holidays

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Product Group Manager, Field Evaluations, Midwest and Eastern US

CSA Group -
Cleveland, OH

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Job Details

Full-time

Qualifications

Financial planning
Financial forecasting
Customer communication
Workplace dispute resolution
Business planning
Financial management
Financial forecasting analysis

Full Job Description

Employment Status:

Regular

Time Type:

Full time

BUILDING A WORLD CLASS TEAM STARTS WITH YOU

At the heart of CSA Group is a vision: making the world a better, safer, more sustainable place. It's been part of our mission for nearly one hundred years: from the first engineering standard for railway bridges developed in 1919, to more than 3,500 standards, codes & related products today.

Headquartered in Canada, with a global footprint of more than 30 labs and offices across Europe, Asia and North America, CSA Group tests, inspects and certifies a wide range of products - from every day househould items to leading edge technology-to meet exacting requirements for safety, performance and environmental impact.

Our employees take pride in making a difference in people's lives through the work that we do. We're looking for people like you to help make it happen.

Job Summary:

The Product Group Manager, Field Evaluations leads the day-to-day delivery of high-quality evaluation services f or designated region in the Midwest and Eastern USA . This role is responsible for achieving service, quality, customer, and financial targets while building a strong, engaged team and ensuring alignment with corporate and divisional objectives.

Reports to the Senior Manager, Field Evaluations & Verifications, North America
Leads a team of approximately 8–12 Field Evaluation Representatives
Oversees service delivery for the assigned product group

Key Responsibilities

Lead evaluation and testing projects within the designated product group, ensuring timely, high-quality delivery.
Manage team performance through hiring, coaching, development, and performance management.
Build strong customer relationships by providing proactive communication, technical guidance, and issue resolution.
Support business planning, budgeting, forecasting, and resource planning for the assigned group.
Monitor productivity, customer satisfaction, safety, and compliance, and implement corrective actions when needed.
Prepare management reports and contribute to operational planning and continuous improvement initiatives.

Leadership and Collaboration

Communicate clearly with customers, team members, and leaders on priorities, risks, timelines, and project status.
Foster collaboration across teams to resolve delivery issues, manage dependencies, and improve customer outcomes.
Set clear goals, delegate effectively, and provide coaching that supports growth, accountability, and strong performance.
P romote a positive team culture built on respect, feedback, continuous learning, and adaptability to change.

What Success Looks Like

Deliver multiple projects on time, on budget, and to quality standards while optimizing team utilization and margin.
Allocate resources effectively, manage schedules, and ensure productivity targets are achieved.
Drive continuous improvement in service delivery, technical execution, and operational efficiency.
I dentify and mitigate project, operational, and customer risks in a timely manner.
Support complex customer opportunities, including commercial quotes and RFPs, as needed.

HSSE

Demonstrate visible leadership in health, safety, security, and environmental practices.
Ensure team members are trained, equipped, and supported to work safely and in compliance with procedures.
Promote safe work practices, address unsafe behavior promptly, and participate in investigations and corrective actions when required.

Education and Experience:

3-5 years of managerial/supervisory experience
Minimum 5 years of certification or equivalent technical experience preferred
Post-secondary diploma or equivalent in a technical field
Knowledge of U.S. and Canadian based electrical standards and local installation requirements and/or codes (eg: NEC, CEC) is a plus
Ability to assess and report on upcoming product trends within the assigned market group
Problem resolution to deliver high quality and timely service
Analysis skills required to formulate financial and business plan forecasts
Good interpersonal, communication and presentation skills required
Conflict resolution skills to deal with employee and customer issues
Ability to communicate effectively with external customers, auditors, QA Managers and technical staff

CSA Group is an Equal Opportunity Employer and is committed to diversity, equity, and inclusion. We prohibit discrimination and harassment of any kind based on any grounds stipulated by applicable laws. We are an organization where opportunities are based on skills and abilities, and differences are respected and valued. Please contact us at [email protected] if you require accommodation in the interview process.

Apply Now

Refine Your Search

senior customer service representative canada jobs in richfield, oh

Product Group Manager, Field Evaluations, Midwest and Eastern US

Applications Support Manager

Regional Sales Manager - Midwest

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BUILDING A WORLD CLASS TEAM STARTS WITH YOU

Job Summary:

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