Top 2 Senior customer service representative Jobs in Richland, Ms

Sr Customer Service Representative
Motion Industries (MOT) —Pearl, MS
- Full-time
- Sales
- 5 years
- Computer literacy
- Paid holidays
- Health insurance
Quick Apply
Senior Client Service Manager
Gallagher —Ridgeland, MS
- Full-time
- Hybrid work
- High school diploma or GED
- Bachelor's degree
- Mentoring

Related jobs to explore

Based on your search for senior customer service representative

Service Supervisor
Cintas —Jackson, MS
Have an active driver's license. Responsibilities include supervising the service team who provides customer service, sales and the pick-up and delivery of…
Support Services Representative
Tyler Technologies —Jackson, MS
Processing of incoming customer inquiries promptly and efficiently through unscripted telephone, email, and chat conversations.
$40,000 - $45,000 a year
Quick Apply

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Seasonal Sr. Coordinator, Customer Support (Central Ohio)
Gap Inc. —Groveport, OH
Demonstrated technical and functional knowledge and skills to assist in all areas of workload. Extensive 401(k) plan with company matching for contributions up…
$20.10 - $24.60 an hour
3d
Senior Customer Care Representative - Cardio Partners - Remote
Sarnova —Dublin, OH
The Senior Customer Care Representative is primarily responsible for answering in-bound calls from customers wishing to place orders, inquire about an order, or…
Quick Apply

Show more jobs in cities nearby

I want to receive the latest job alert for senior customer service representative in richland, ms

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

senior customer service representative jobs near richland, ms

Senior Customer Service Representative jobs in Pennsylvania

Eventide Senior Living jobs in Fargo, ND

Senior Software Engineer jobs in Boston, MA

State Of Illinois Public Service Administrator jobs in Springfield, IL

Senior Customer Service Representative jobs in Houston, TX

Senior Customer Service Representative jobs in Maryland

Senior Customer Service Representative jobs in North Carolina

La Amistad Behavioral Health Services jobs in Orlando, FL

Senior Client Services Manager jobs in Remote

Senior Living Executive Director jobs in Massachusetts

Senior Client Services Manager jobs in New York, NY

Senior Client Services Manager jobs in Tampa, FL

Senior Accountant jobs in Waukesha, WI

Sr Customer Service Representative

Motion Industries (MOT) -
Pearl, MS

Quick Apply

Job Details

Full-time

Benefits

Paid holidays
Health insurance
401(k)

Qualifications

Customer communication
High school diploma or GED

Full Job Description

SUMMARY:

Under limited supervision, the Senior Customer Service Representative responds to customer inquires and places customer orders to ensure customer expectations are accurately determined and met. This role has in-depth knowledge of the company's products and services. The Senior Customer Service Representative develops and broadens relationships with customers to fully understand needs and wants. This role provides guidance and advice to less experienced Customer Service Representatives.

JOB DUTIES:

Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
Orders items to ensure appropriate inventory levels are maintained for customers.
May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.
Expedites backorders. May pull inventory and prepare order for shipment to customer.
Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.
Determines the most cost effective shipping method for customer orders.
May handle customer returns.
May be assigned to one customer.
Provides coaching, guidance, and direction to less experienced Customer Service Representatives.
Assists less experienced Customer Service Representatives with addressing customer needs, including locating items and resolving problems.
May be responsible for quality and/or safety in the branch.
Performs other duties as assigned.
Responds to complex customer inquires regarding products, provides quotes, and handles order entry.

EDUCATION & EXPERIENCE:

Typically requires a high school diploma or GED
Five (5) or more years of related experience or an equivalent combination.

KNOWLEDGE, SKILLS, ABILITIES:

Excellent communication skills including written, verbal, and listening.
Ability to multi-task and time management skills required.
Excellent computer skills.
Excellent negotiation skills.
Strong product knowledge.
Reliability, organization, and attention to detail required.

PHYSICAL DEMANDS:

LICENSES & CERTIFICATIONS:

None required.

SUPERVISORY RESPONSIBILITY:

BUDGET RESPONSIBILITY:

COMPANY INFORMATION:

Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.

Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest!

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

Quick Apply

Refine Your Search

senior customer service representative jobs in richland, ms

Sr Customer Service Representative

Senior Client Service Manager

Related jobs to explore

Explore jobs in cities nearby

I want to receive the latest job alert for senior customer service representative in richland, ms

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected