Top 8 Customer service manager Jobs in Richland, Wa

Sales Call Manager - sales
Rebecca Lynn Photography —Pasco, WA
- $70,000 - $100,000 a year
- Full-time
- Background check
- 5 years
- Mid-level
- Health insurance
- Paid time off
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Assistant Manager Customer Experience
JCPenney —Kennewick, WA
- $80,300 - $88,660 a year
- Full-time
- Merchandising
- Mid-level
- Retail management
- Paid holidays
- Health insurance
Customer Services Lead
The Management Group, Inc —Kennewick, WA
- $21 - $23 an hour
- Mid-level
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Manager, Sales and Customer Service
Macy’s —Kennewick, WA
- $59,115 - $98,385 a year
- Weekends as needed
- Heavy lifting
- Merchandising
- Mid-level
- Store discount
- Paid holidays
9d
Lead Customer Service Representative
Circle K —Kennewick, WA
- $17.13 an hour
- Overnight shift
- Ability to walk for extended periods
- High school diploma or GED
- Food service experience
- Paid training
- Health savings account
9d

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Sales Call Manager - sales

Rebecca Lynn Photography
Pasco, WA

Quick Apply

Job Details

Full-time
$70,000 - $100,000 a year

Benefits

Health insurance
Paid time off
Employee discount

Qualifications

Retail industry sales team management experience
Team supervision
Managing teams in a customer support role
B2C
Sales team management
High school diploma or GED
Team development
Hiring
Key Performance Indicators
Supervising experience
Store management
Attention to detail
Sales coaching
Leading team collaboration initiatives
Time-based sales targets
Computer skills
Sales leadership
Closing sales leads
Retail management
Leadership
Call center management
Management experience within retail industry
Conducting sales calls
Closing sales
B2C business model

Full Job Description

Call Center Manager – Outbound Sales Team Lead

You love helping people… You love talking on the phone… You love leading others to success! Pay: $70,000 - $100,000 per year

Job description

Luxury fine art studio brand is looking for an EXPERIENCED Call Center Manager (Client Services Manager) to oversee our staff of reservation specialists. This is a remote leadership position.

We are looking for an upbeat, charismatic, self-motivated individual who is all about positive reinforcement, consistency, and results. If you thrive on teaching, coaching and motivating and are adept at exceeding sales goals, this may be the perfect fit for you.

Reporting to the Owner, you will be responsible for the CALL CENTER, customer service, and managing the staff's performance and duties. The Call Center Manager will ensure that the call center maintains maximum productivity and efficiency and provides high-level customer service.

In this position, you will hire, train, prepare, and motivate our reservation specialists to provide excellent service to our clients while ensuring they reach their scheduling and appointment setting goals.

You will apply set objectives and expectations, analyze call center metrics, ensure that the company and staff meet daily, weekly, and monthly goals, and provide reliable, proven support for clients and warm leads. You must be a strong sales closer and be able to lead by example.

About Us

We have been in business for 10 years and believe in holding each other accountable. We are an exceptionally reliable tight-knit team. Our culture believes in positivity, truthfulness, and being supportive.

We passionately believe in giving back to the community and do so with our donations and giveaway programs. We have donated more than 2,000 portraits to date for fundraising efforts. Our giveaway program allows people to sample our work, at no charge. Our mission is to create empowering portraits for our clients. We provide women's intimate portraiture in our studio for Women of all ages.

What is in it for you?

40 hour work week, Monday - Friday
Health stipend
40 hours paid time off after 90 days employment
Annual Company trips (Like Hawaii)
Base salary + bonuses on outcomes/targets
On Target Earning (OTE) $70,000-$100,000 per year

You Are

Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills
Knowledge of management principles
Strong coaching and leadership skills, ability to motivate staff and produce targeted results
Decisiveness and attention to detail
Data-driven managerial skills, focused on reporting, data analysis, and definitive action to create results
Polite, professional phone voice

Responsibilities

Meeting company standards and achieving weekly & monthly TARGETS
Hiring, training, coaching, and leading reservation specialists (a team of approximately 5) as they provide support for clients
Attention to Detail

Place this phrase at the top of your cover letter:“I love people and want to lead others to empower them!”Your resume will receive special consideration.

Requirements

High school diploma or equivalent
We are looking for a motivated and TARGET-DRIVEN individual, you are a natural leader who is able to thrive on maximizing the potential of your team, a real CHEERLEADER.
A proven LEADER and SALES CLOSER who leads by example
Able to recognize the NEEDS OF CUSTOMERS and your staff
Ability to multitask and remain calm under pressure, especially during peak
hours or intense situations
You are tremendous with SALES, using a script, and will be adept at providing a high-level of customer service and are a great communicator.
You excel at; CUSTOMER SERVICE SALES LEADERSHIP/COACHING PROFITABILITY
You understand and relate to the northeast USA mentality

Other requirements include:

Fast Cable Internet Connection
Dedicated Home Office, computer
2 monitors suggested
Corded Computer Headset
Knowledge of KEAP, Calendry Scheduling, JustCall, SimpleTexting a plus, Trello and Go high level (you get extra attention when applying)

Qualifications

A confident, engaging and POSITIVE PERSONALITY is vital
Minimum 5 years experience in sales/store management/customer service supervisory role and LEADERSHIP is essential
Call Center management is mandatory
5-8 years SALES experience is imperative
Loves organization and DETAILS
Tech savvy

To be considered you must include a COVER LETTER, resume.

Phone sales, associate studio manager, photography, sales, assistant general manager, associate general manager, store manager, retail manager, sales consultant, sales representative, retail sales, sales representative, tele sales, telemarketing, B2C sales, inside sales, cold calling, vacation sales, timeshare, call center sales, management

Job Type: Full-time

Benefits:

Health Stipend
Paid time off

Schedule:

Monday to Friday

Experience:

B2C sales: 5-8 years (Required)
call center: 3 years (Required)
quotas/KPIs: 5 years (Required)

Work Location: Remote OR In person

Job Type: Full-time

Pay: $70,000.00 - $100,000.00 per year

Benefits:

Employee discount
Health insurance

Experience:

Management: 3 years (Required)

Shift availability:

Day Shift (Preferred)

Work Location: In person

Quick Apply

Refine Your Search

customer service manager jobs in richland, wa

Sales Call Manager - sales

Assistant Manager Customer Experience

Customer Services Lead

Manager, Sales and Customer Service

Lead Customer Service Representative

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