Top 1 Helpdesk engineer Jobs in Richland Wa

IS Specialist III
PERMA FIX ENVIRONMENTAL SERVICES INC —Richland, WA
- $110,000 - $150,000 a year
- 5 years
- Windows
- SQL
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IS Specialist III

PERMA FIX ENVIRONMENTAL SERVICES INC -
Richland, WA

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Job Details

$110,000 - $150,000 a year

Qualifications

Enterprise software
Business intelligence report generation
Windows
Stored procedures
SQL
Windows support
Project stakeholder communication
Cross-functional communication
IT department experience

Full Job Description

Description:

Location: Tri-Cities, WA

Travel: Up to 20%

Reports To: Corporate VP of IS

The IS Specialist III serves as the primary on-site technology leader supporting a multi-site operation of 50–200 users. This role ensures stable, secure, and efficient IT operations while coordinating closely with the Corporate IS team for advanced engineering, development, cybersecurity, and infrastructure initiatives.

This is a senior-level technical generalist role combining Windows infrastructure support, business systems reporting, project coordination, industrial systems integration, and local technical leadership. The position is hands-on and part of the broader corporate IS team, which includes senior infrastructure engineers, developers, helpdesk, and junior development resources.

Duties

Infrastructure & Systems Operations (Primary Focus)

Serve as the local lead for Windows-based infrastructure (Windows 10/11, Microsoft 365, Active Directory, core software platforms, hardware systems, and web services).
Coordinate with the corporate infrastructure team on network support, backup and disaster recovery, endpoint management, and server lifecycle planning.
Escalate complex issues appropriately while maintaining local ownership and accountability.
Maintain documentation of systems, diagrams, configurations, and asset inventories.
Assist with user provisioning, workstation deployments, and site-level hardware standards.

Project Coordination & Implementation

Lead site-level technology projects from requirements gathering through deployment.
Coordinate with corporate developers and infrastructure engineers on larger initiatives.
Manage timelines, vendor engagement, testing, and deployment activities.
Evaluate new software and hardware solutions and provide structured recommendations.
Assist with task estimation, prioritization, ROI evaluation, and project documentation.

Hardware Integration & Operational Support

Support integration of industrial or facility systems with enterprise IT infrastructure.
Coordinate system integration between hardware platforms and internal software applications.
Maintain appropriate segmentation between operational and corporate systems.

Security & Compliance Support

Ensure local systems adhere to corporate cybersecurity policies.
Support NIST 800-171 and Sarbanes-Oxley-aligned controls in coordination with Corporate IS.
Assist with audits through documentation, evidence gathering, and change control support.
Promote secure configuration standards and end-user security best practices.

Business Systems Lead & Reporting

Participate in the SDLC for waste tracking, procurement, accounting, asset management, and ancillary information systems initiatives.
Develop and maintain SQL queries and SQL Server reports (SQL, SSRS, RDL).
Partner with operations to develop business requirements, validate system designs, update system documentation, and oversee implementation.
Assist with data validation, testing, and minor integrations.

Requirements:

10+ years of progressive IT experience in systems administration, infrastructure, or business systems roles; OR a four-year related degree with 5+ years of relevant experience.
Strong Microsoft ecosystem experience (Windows Server/Client, Active Directory).
Solid SQL experience (query writing, stored procedures, SSRS development).
Experience supporting multi-site or distributed operations.
Ability to manage technical priorities independently in an operational environment.
Strong written and verbal communication skills across technical and non-technical stakeholders.

Prefered Experience

Experience in regulated or industrial environments.
Experience with .NET, Go, JavaScript, C#, or other development environments.
Familiarity with waste tracking, ERP, or accounting systems.
Working knowledge of network fundamentals (firewalls, VLANs, VPN).
Experience coordinating technical projects.
Understanding of API integrations and data exchange models.

This role serves as a senior embedded technical leader and operational bridge between site operations and Corporate IS. It provides hands-on technical support, business systems insight, and practical project leadership while leveraging centralized corporate expertise for deep engineering and development functions.

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helpdesk engineer jobs in richland wa

IS Specialist III

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Infrastructure & Systems Operations (Primary Focus)

Project Coordination & Implementation

Hardware Integration & Operational Support

Security & Compliance Support

Business Systems Lead & Reporting

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