Top 87 Information technology manager Jobs in Richmond, Ca

IT Deployments Lead
Parachute Technology —San Ramon, CA
- Overtime
- Computer science
- Computer Science
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Information Systems Manager II
County of Contra Costa, California —Contra Costa County, CA
- $152,077.82 - $184,851.55 a year
- Online Application
- 5 years
- Office
- Conflict management
2d
Director, IT Operations
Form Energy, Inc —Berkeley, CA
- $199,950 - $293,835 a year
- Full-time
- Hybrid work
- Google Workspace
- PMP
- Office
- Paid parental leave
- Health insurance
Quick Apply
IT Manager
Baber Technical Consulting —Berkeley, CA
- Email
- Supervising experience
- Senior level
- Communication skills
Manager, IT Operations
Kyverna Therapeutics —Emeryville, CA
- $135,000 - $150,000 a year
- Full-time
- Hybrid work
- Office
- Windows
- 3 years
9d
Digital Courts Operations Manager
Judicial Council of California —San Francisco, CA
- $9,911 - $14,868 a month
- Online Application
- Hybrid work
- System design
- Office
- Residential
- AD&D insurance
- Paid holidays
Director of IT Service & Operations
BKF —Walnut Creek, CA
- $165,000 - $200,000 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- 5 years
- Profit sharing
- Paid holidays
Quick Apply
8d
IT Manager
Farasis Energy USA —Hayward, CA
- $130,000 - $150,000 a year
- Full-time
- Hybrid work
- Azure
- Computer Science
- 5 years
Technology Manager (REPOST)
South San Francisco Unified School District —South San Francisco, CA
- $144,831.33 - $172,732.94 a year
- Full-time
- Computer science
- Computer Science
- Customer service
Quick Apply
Manager IT and Corporate Security
Olivine, Inc. —Berkeley, CA
- $125,000 - $150,000 a year
- Full-time
- Google Workspace
- 7 years
- Office
Client Technology Manager
ECI —San Francisco, CA
- Up to $152,000 a year
- Full-time
- Hybrid work
- Google Workspace
- Azure
- Office
- 401(k)
- Paid time off
5d
Service Desk Supervisor, Day
University of California San Francisco —San Francisco, CA
- Day shift
- Computer Science
- Mid-level
- University
Information Technology Manager
Asian Health Services —Oakland, CA
- $127,003.50 - $129,304.50 a year
- Weekends as needed
- Computer science
- Computer Science
- Inventory management
- Commuter assistance
- Paid holidays
Quick Apply
10d
Manager, IT Operations
Instacart —San Francisco, CA
- $155,000 - $163,500 a year
- Hybrid work
- 5 years
- Writing skills
- Office
5d
IT Business Relationship Manager
Information Technology Senior Management Forum —Alameda, CA
- $130,700 - $261,300 a year
- Full-time
- Engineering
- Office
- 8 years
- Health insurance
- Tuition reimbursement
Information Technology Supervisor
Grand Lodge —San Francisco, CA
- $93,600 - $110,240 a year
- Full-time
- Azure
- 5 years
- Mid-level
- Tuition reimbursement
- Opportunities for advancement
Quick Apply
8d
Supervisor, Infrastructure Network Ops
Sutter Health —Oakland, CA
- $172,848.00 - $276,577.60 a year
- Weekends as needed
- Computer Science
- 5 years
- Writing skills
4d
Senior IT Manager
SAMBA TV —San Francisco, CA
- $90,000 - $110,000 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- 5 years
Director of IT - Oakland, CA
Fictiv —Oakland, CA
- $220,000 - $260,000 a year
- On call
- Google Workspace
- Windows
- Travel
- Health insurance
- Dental insurance
Quick Apply
13d
Director of Information Technology
GCX Corporation —Petaluma, CA
- Full-time
- Azure
- Office
- 8 years
Quick Apply

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IT Deployments Lead

Parachute Technology -
San Ramon, CA

Quick Apply

Job Details

Benefits

Paid holidays
Health insurance
Flexible spending account
Paid time off
Vision insurance
401(k) matching
Life insurance

Qualifications

Customer communication
IT management
Team supervision
Managing teams in a customer support role
Windows
Microsoft Office
Managing clients in a customer support role
Technology management
Computer hardware
Desktop (troubleshooting support)
Vendor communication
Mobile device management
Leading team collaboration initiatives
Desktop administration
Cross-functional team management
Cross-functional communication
Active Directory management

Full Job Description

Description:

COMPANY

Parachute is a Managed IT Service company. We have a friendly and supportive work environment, with a hands-on leadership team. Our client base is comprised of a wide variety of businesses, professional service firms, and non-profit organizations with 15 – 250+ end-users located throughout the San Francisco Bay Area and Sacramento. Our headquarters is in San Ramon, California and we have a presence in San Francisco, San Jose, Sacramento, and Cebu, Philippines.

POSITION

Parachute is looking to add an experienced, professional, and personable Deployments Team Lead to our growing team. This is a fantastic career opportunity for a proactive, highly motivated individual. This location is fully on-site in our San Ramon office.

The Deployments Team Lead’s primary responsibility is to manage the activities and responsibilities of the deployments team. As a part of this management, they will be responsible for providing technical assistance to the team and ensuring service and support is provided to clients at agreed levels. The incumbent will both manage the team and contribute to the day-to-day work in the department. They report to the Director of Customer Service.

This position requires a high level of independence and strong client service skills. Organizational ability is important to keep track of all tasks. Accurate and timely tracking of client work, service calls, and related documentation including timesheets is required.

Essential Duties and Responsibilities

To ensure that systems, processes and methodologies are followed according to company guidelines
Manage the service delivery team’s daily activities
Drive problem investigations and resolution as required
Conduct weekly 1-on-1 meetings with all direct reports
Conduct a weekly team meeting to address issues, contribute to process documentation, and reinforce key training points with the team.
Act as customer support point of contact for deployments feedback and issues.
Update and maintain existing client offboarding and offboarding forms.
Manage deployment automation system (ImmyBot) and execute automation tasks.
Attend new client onboarding meetings and conduct regular onboarding and offboarding documentation reviews with clients.
Prepare computers for setup as needed, including configuration, shipment, and delivery
Manage and maintain client and internal inventories, ensuring counts are accurate
Maintain computer documentation in IT Management System.
Facilitate vendor computer repairs for clients
Handle internal computer setups, shipping, orientations for US employees

Requirements:

Essential Technical Skills and Experience

Highly experienced in setting up computers (Windows & Mac) including MDM management techniques.
Knowledge and experience in cross-functional management methods and techniques
Knowledge of IT applications, processes, software, and equipment
Strong organizational, presentation, and client service skills
Understanding of support tools, techniques, and how technology is used to provide IT services
Willing to work occasionally and/or be on call overtime, holidays, and weekends
Intermediate Knowledge of Microsoft 365
Intermediate Knowledge of Active Directory

Required Personal Skills

Ability to multi-task and adapt to changes quickly
Ability to work in a team and communicate effectively
Skill in planning and preparing written communications
Skill in leading people and getting results with a strong client orientation
Willingness to go above and beyond
Excellent verbal and written communication skills
Very detail-oriented in planning, implementation, documentation, and follow-up
Reliable, on-time, personable, and customer-focused
Comfortable working with a variety of clients, other consultants, and HW/SW vendors
Energetic, able to switch gears quickly from task to task
Desire to learn; independently and on the job

Experience

Bachelors or Associates degree in computer-related field, with courses in computer science
Two to three years related experience OR Equivalent combination of education and experience.
Minimum 1 years’ experience - Team lead or management
Strongly preferred former MSP experience

Benefits

Medical
Dental
Vision
Life Insurance
FSA
401k + company matching
15 PTO days
8 – 10 paid holidays per year
Paid day off for your birthday

Key Measurements of Success in this Role

Ticket Quality + 95%
Client Sat + 95%
Staff Utilization + 85%
Standard computer Setup SLA (TBD) + 95%

Quick Apply

Refine Your Search

information technology manager jobs in richmond, ca

IT Deployments Lead

Information Systems Manager II

Director, IT Operations

IT Manager

Manager, IT Operations

Digital Courts Operations Manager

Director of IT Service & Operations

IT Manager

Technology Manager (REPOST)

Manager IT and Corporate Security

Client Technology Manager

Service Desk Supervisor, Day

Information Technology Manager

Manager, IT Operations

IT Business Relationship Manager

Information Technology Supervisor

Supervisor, Infrastructure Network Ops

Senior IT Manager

Director of IT - Oakland, CA

Director of Information Technology

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