JOB TITLE: Mortgage Loan Processor
JOB CODE: MLP
EMPLOYER: Natco Credit Union
DEPARTMENT: Lending
REPORTS TO: Mortgage Loan Manager
EFFECTIVE DATE: 08/21/2026
REVISED DATE:
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E Answers member inquiries regarding mortgage, home equity, and HELOC products; schedules appointments; and assists members throughout the application and loan process.
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E Monitors online applications, follows up with members and loan officers, and gathers, reviews, verifies, and organizes required documentation to ensure complete and accurate loan files.
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E Maintains electronic and physical loan records by entering loan data, uploading documents, and ensuring information is accurate and current within loan origination and servicing systems.
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E Orders, tracks, and reviews appraisals, title work, flood determinations, verifications, and other third-party reports and documentation required for loan processing and closing.
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E Communicates with members, loan officers, underwriters, title companies, attorneys, and other vendors to facilitate timely processing, approval, and closing of mortgage and home equity loans.
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E Reviews loan files for completeness, clears conditions, and ensures compliance with credit union policies, investor requirements, and applicable regulations.
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E Coordinates loan closings, prepares and reviews closing documentation, disburses loan proceeds, completes and prepares Pre-Quality Control reviews and post-closing reviews on loan files for accuracy and completeness, and records or files documents with appropriate agencies and recording offices.
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E Processes loan payoffs, prepares mortgage satisfactions and releases, and maintains related documentation.
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E Maintains mortgage and HELOC servicing records, including escrow accounts, property taxes, insurance coverage, title policies, recorded mortgages, renewals, payoffs, and payment issue resolution.
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E Prepares and maintains monthly reports, interest rate surveys, pipeline reports, and management or Board reporting.
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E Remains current on applicable lending regulations, policies, procedures, and industry best practices to ensure compliance.
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N Performs other related duties as assigned.
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This job has no supervisory responsibilities.
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High school diploma or equivalent required.
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Associate degree in Business, Finance, or related field preferred.
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Two years of mortgage, home equity, consumer lending, loan processing, or related financial services experience preferred.
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NMLS license preferred.
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Knowledge of mortgage and home equity loan processing and servicing practices.
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Strong organizational, communication, and customer service skills.
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Attention to detail and ability to manage multiple priorities.
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Proficiency with Microsoft Office and loan origination/servicing systems.
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Ability to maintain confidentiality and regulatory compliance.
COMPETENCIES:
1. Communication – Shares information clearly and respectfully in an efficient and consistent manner, listens actively, manages conflict constructively, maintains confidentiality, and stays open to feedback and new ideas while maintaining professionalism and emotional control.
2. Cultural Excellence – Embodies the organization’s core values — OWN IT, BUILD IT, LIVE IT — by acting with honesty, respect, and accountability; earns trust, keeps commitments, and consistently demonstrates ethical behavior in accordance with compliance standards.
3. Service – Prioritizes member delight by responding promptly, professionally, and empathetically; builds strong relationships, remains respectful and composed, and contributes to a collaborative, team-oriented environment that reflects a service-first culture.
4. Initiative – Demonstrates reliable attendance and punctuality; takes ownership of responsibilities, completes tasks independently, on time and accurately, seeks growth opportunities, and proactively supports team and organizational goals.
5. Flexibility - Adapts well and exhibits resilience to changing priorities, shifting demands, and unexpected challenges. Applies sound judgment to problem-solving and remains composed and solution-focused in dynamic situations.
6. Mortgage Processing - Maintains a high level of service and professionalism while coordinating the administrative functions of the mortgage and home equity lending process. Ensures loan documentation is complete and accurate, while maintaining compliance with regulatory and organizational requirements; Builds effective working relationships with members and external partners to ensure a smooth and efficient lending process; and effectively manages priorities to meet processing deadlines and organizational service standards.
GOALS:
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This job is not evaluated on performance goals. Performance is evaluated on Competencies listed above.
PHYSICAL DEMANDS AND WORK ENVIRONMENT:
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Continually required to sit, talk, hear, utilize hand and finger dexterity, work for extended periods of time as necessary to accomplish objective, goals and projects, view computer monitor, read documents and procedures necessary to the daily performance of essential functions, perform repetitive motion and movements of the wrists, hands and/or fingers and operate standard office equipment, including a personal computer, telephone and photocopier.
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While performing the duties of this job, the noise level in the work environment is usually quiet to moderate.
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The employee must:
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occasionally lift and/or move up to __50__ pounds.
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Additional remarks regarding work environment: Work is conducted at a desk.
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Specialized equipment, machines, or vehicles used: Driving personal vehicle and traveling for moderate periods of time as needed. Commuting to and from work may involve driving during inclement weather.
