Top 31 Desktop support Jobs in Richmond, Ky

Hybrid IT Support Technician II - Richmond, KY
Dedicated IT —Richmond, KY
- $60,000 - $70,000 a year
- Full-time
- Hybrid work
- HIPAA
- Mid-level
- Office
- Paid holidays
- Health insurance
Quick Apply
Help Desk Technician (Nicholasville, KY)
R.J. Corman Railroad Group LLC- RR Group —Nicholasville, KY
- High school diploma or GED
- Analysis skills
- Criminal background check
- Paid holidays
- Disability insurance
Quick Apply
6d
Technical Support Representative
Dormakaba Group —Lexington, KY
- $24 - $28 an hour
- Full-time
- Spanish
- Mid-level
- Windows
- Disability insurance
- Health insurance
3d
IT Support Technician (Lexington)
Advanced Business Solutions —Lexington, KY
- Full-time
- Mid-level
- Office
- Windows
- Opportunities for advancement
Help Desk Technician
FAT Brands Inc —Lexington, KY
- $40,000 - $50,000 a year
- Full-time
- Typing
- In-person
- Associate's degree
Technical Specialist (Division of Computer Services)
Lexington-Fayette Urban County Government —Fayette County, KY
- $22.45 an hour
- Weekends as needed
- Word processing
- Mid-level
- Driver's License
- Health insurance
13d
Help Desk Engineer - 46Solutions
Davis H Elliot Company, Inc. —Lexington, KY
- Weekends as needed
- Computer Science
- Pass drug screening
- Research
- Paid training
- Disability insurance
Support Analyst
Appalachian Regional Healthcare, Inc. —Lexington, KY
- Full-time
- Computer Science
- Word processing
- Computer literacy
3d
Service Coordinator / Junior IT Technician (Tier I)
Mayfield IT Consulting —Lexington, KY
- $16 - $20 an hour
- Full-time
- English
- Windows
- US work authorization
- Health insurance
- 401(k)
Quick Apply
3d
Help Desk Analyst
Fazoli's —Lexington, KY
- Weekends as needed
- Mid-level
- Driver's License
- Clean MVR report
Quick Apply
NIGHT COMPUTER OPERATOR / HELP DESK SUPPORT
Whitaker Bank Corp of Kentucky —Lexington, KY
- Weekends as needed
- Computer literacy
- Writing skills
- Basic math
Quick Apply
3d
Classroom Technology Assistant
University of Kentucky —Lexington, KY
- $14 an hour
- Part-time
- Background check
- Classroom
- Pass drug screening
7d
FWS Fall 2026, Animal and Food Sciences Support IT Staff
University of Kentucky —Lexington, KY
- $16.00 - $16.50 an hour
- Part-time
- Background check
- Pass drug screening
- Windows
8d
Seasonal, Operations Technical Specialist (Part Time)
H&R Block —Richmond, KY
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Flexible schedule
Smart Campus Student Technologist
University of Kentucky —Lexington, KY
- $14 an hour
- Part-time
- Background check
- Pass drug screening
- Research
6d
Student Technology Specialist
University of Kentucky —Lexington, KY
- $13.25 an hour
- Part-time
- Background check
- Computer science
- Computer Science
AI Enablement Manager
Crowe —Lexington, KY
- $87,200 - $179,500 a year
- Full-time
- Presentation skills
- Bachelor's degree
- Mentoring
Quick Apply
4d
Epic ClinDoc Principal Trainer
ClinDCast LLC —United States
- Full-time
- Remote
- Mid-level
- 2 years
- Communication skills
Quick Apply

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Hybrid IT Support Technician II - Richmond, KY

Dedicated IT -
Richmond, KY

Quick Apply

Job Details

Full-time
$60,000 - $70,000 a year

Benefits

Paid holidays
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching
Opportunities for advancement

Qualifications

High school diploma or GED
Productivity software support
Desktop (troubleshooting support)
Desktop administration

Full Job Description

Dedicated IT

Dedicated IT is a leading MSP (Managed Service Provider) with a niche focus on healthcare. Named #33 on CRN's 2022 Fast Growth 150 List, we are a household name in Healthcare IT. Our people-centric culture, amazing benefits and substantial year over year growth has positioned us as an employer of choice in the Managed Services space.

At Dedicated IT, we are invested in our employees. Their goals, growth, and success (both professional and personal) are a top priority. We offer career planning, career advancement opportunity, education/certification reimbursement, work/life balance, great benefits, and a people-focused culture.

If you would like to know more about Dedicated IT, click the links below:

https://www.linkedin.com/company/dedicated-it/posts/?feedView=all
https://www.glassdoor.com/Reviews/Dedicated-IT-Reviews-E2254858.htm

Position Summary

Location: Richmond, KY Zip Code: 40475
Schedule: Hybrid schedule, 1 day per week average onsite time with client in Richmond. Possibility of evolving into full-time onsite role
Salary: $60,000 - $70,000

As a Support Technician II at Dedicated IT, you'll be at the heart of helping businesses in the healthcare industry manage their technology, support their teams, and respond to day-to-day needs. Working in our Service Desk, you'll gain hands-on experience with a wide variety of systems, learning to manage technology at all scales. Equipped with modern tools and cutting-edge hardware common to the Enterprise clientele we partner with, you'll have what you need to deliver an exceptional support experience while continually developing your technical skills.

Our Support Technician IIs are customer-focused problem-solvers who provide fast, effective technical support. You'll be the first line of defense, fielding incoming calls, tackling e-mailed tickets, and offering mentorship to your teammates. As the frontline of Dedicated IT, you'll help a diverse range of clients with creative solutions to technical challenges—making a real impact in their daily operations.

We Are Looking for Candidates That Embody Our Core Values:

Collaborate: Leave your ego at the door. None of us is as smart as all of us. Collaboration propels us toward our common goals in a way that benefits the company, its people, and its clients.
Own: Take extreme ownership of your role and establish yourself as the go-to person in your position. Go above and beyond to deliver the right results: when you think sending an email is enough, pick up the phone and CALL.
Dedicated: Model dedication, reliability, and responsibility. Rise to challenges, follow through, improve interpersonal experiences with clients, partners, and colleagues. Position yourself to be the most dedicated on your team every day.
Empathize: See things from different angles and place yourself in others' shoes. Display genuine interest in, care and concern for our clients, partners, and colleagues in every interaction. Observe with the intent to learn and actively listen with the intent to truly hear.

Key Responsibilities for Support Technician - Level 2

Resolve client issues through support tickets, meeting SLA requirements.
Collaborate with clients, Service Delivery Manager, and Team Lead to ensure exceptional service.
Tackle a range of issues, from basic to complex, as requested by end users.
Document detailed notes, track time accurately, and update technical documentation.
Manage email tickets and escalate to Escalation Engineer when needed, providing thorough notes and recommendations.
Mentor teammates and train users on supported software and hardware.
Quickly identify and communicate potential major incidents to the Team Lead.
Troubleshoot and create workarounds when standard procedures don't apply.
Assist with software installations and vendor management for client support.
Maintain timely case follow-up and keep clients updated.
Collaborate on client projects with the fCIO and POD Teammates

Key Responsibilities & Technical Requirements:

Desktop Support: Provide comprehensive support for workstation hardware, software (Windows/Mac OS), and mobile devices, ensuring seamless day-to-day operations for end users.
O365 Administration & Troubleshooting: Manage and troubleshoot Office 365 services, including SharePoint, OneDrive, and other collaboration tools, to enhance team productivity.
Support Ticket Management: Resolve and document support tickets efficiently using ConnectWise, handling support requests via calls, chat, and email with a customer-centric approach.
Network & Connectivity: Perform basic troubleshooting for network issues (DNS, DHCP, VPN) and assist with firewall configurations to ensure secure and reliable connectivity.
Windows & Virtual Server Support: Support Windows environments and virtual servers, managing tasks such as file permissions, Active Directory administration, and more.
EMR/EHR Vendor Coordination: Serve as a liaison for EMR/EHR support through vendor management, ensuring quick and effective issue resolution for critical healthcare applications.
End-User Training & Mentorship: Provide training and mentorship to end users, guiding them through common IT tasks and promoting best practices to enhance their tech confidence and productivity.
Team Collaboration & Mentorship: Collaborate with team members and offer mentorship to junior technicians, sharing knowledge and promoting a culture of continuous learning and growth.
Executive Support & Professional Demeanor: Deliver top-notch, responsive support to executive and senior leadership with a poised, professional demeanor, ensuring their tech needs are handled promptly and efficiently.

Education & Experience Qualifications

Minimum Education: High School Diploma or GED required.
Certifications: CompTIA A+, Network+, Security+, Cisco, and Microsoft certifications preferred; relevant experience may be considered in lieu of specific certifications.
Experience: 2-3 years in a helpdesk or similar advanced technical role, required. Prior experience in a Managed Service Provider (MSP), required.
Healthcare IT Experience: Previous experience in Healthcare IT is preferred, with familiarity in supporting medical clients, EMR systems, and HIPAA compliance.
Technical Proficiency: Experience with ConnectWise preferred; familiarity with troubleshooting medical software and equipment is a plus.

Perks & Benefits

Comprehensive Health Benefits: Including medical, dental, and vision coverage to keep you and your family well.
401K with Company Match: Start planning for your future with our competitive retirement savings plan.
Generous Time Off: Enjoy 8 paid company holidays, 3 weeks of paid time off, plus an additional week of sick leave.
Professional Growth: Take advantage of ongoing learning and development opportunities to advance your career.
People-Focused Culture: Join a team that values work-life balance and a supportive, collaborative environment

This role periodically requires onsite field work involving physical activity, including bending, kneeling, and crouching, as well as lifting, carrying, pushing, and pulling equipment weighing 60 pounds or more. Additional requirements may include safely climbing ladders, working at elevated heights, and standing or walking for extended durations in various client settings. These requirements represent the essential physical functions of the position and may be performed with or without reasonable accommodation.

Thanks for your interest in Dedicated IT!

Equal Employment Opportunity: Dedicated IT is committed to providing equal employment opportunities in all employment practices, without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, veteran's status, disability, sexual orientation, or any other characteristic protected by law.

Quick Apply

Refine Your Search

desktop support jobs in richmond, ky

Hybrid IT Support Technician II - Richmond, KY

Help Desk Technician (Nicholasville, KY)

Technical Support Representative

IT Support Technician (Lexington)

Help Desk Technician

Technical Specialist (Division of Computer Services)

Help Desk Engineer - 46Solutions

Support Analyst

Service Coordinator / Junior IT Technician (Tier I)

Help Desk Analyst

NIGHT COMPUTER OPERATOR / HELP DESK SUPPORT

Classroom Technology Assistant

FWS Fall 2026, Animal and Food Sciences Support IT Staff

Seasonal, Operations Technical Specialist (Part Time)

Smart Campus Student Technologist

Student Technology Specialist

AI Enablement Manager

Epic ClinDoc Principal Trainer

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