Top 1153 Client experience manager Jobs in Richmond, Va

Tolling Violations Processing Manager
WSP —Richmond, VA
- $85,000 - $115,000 a year
- Inventory management
- Ability to walk for extended periods
- Computer literacy
- Paid parental leave
- Disability insurance
SF Case Manager Henrico
Moms In Motion —Henrico, VA
- 8 hour shift
- Background check
- Mid-level
- Driver's License
- Paid training
- AD&D insurance
Quick Apply
Customer Success Account Manager - Signature - Richmond, VA
UPS —Richmond, VA
- $61,620 - $107,880 a year
- Full-time
- Mid-level
- US work authorization
- Organizational skills
- Health savings account
- AD&D insurance
Practice Manager
Vera Whole Health, Inc. —Glen Allen, VA
- $67,349 - $101,023 a year
- Full-time
- Inventory management
- Clinic
- Training & development
Quick Apply
4d
Program Manager - Youth Homeless Services
COMMONWEALTH CATHOLIC CHARITIES —Richmond, VA
- $56,035.20 - $65,372.00 a year
- Full-time
- Background check
- Management
- Pass drug screening
Quick Apply
Workplace Experience Manager
Sweetie Boy Transportation —Richmond, VA
- $70,000 - $75,000 a year
- Writing skills
- Mid-level
- Office
Quick Apply
10d
Office Manager - Richmond
Diakon Logistics —Sandston, VA
- $50,000 - $60,000 a year
- Full-time
- Spanish
- Microsoft Outlook
- Ability to walk for extended periods
- Paid holidays
- Health insurance
Quick Apply
Program Manager
Merakey —Richmond, VA
- $62,000 a year
- Monday to Friday
- Experience working with individuals with developmental disabilities
- Mid-level
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
4d
Legal Support Manager
McGuireWoods LLP —Richmond, VA
- $99,635 - $151,815 a year
- Full-time
- Hybrid work
- Administrative experience
- High school diploma or GED
- Bachelor's degree
Clinical Supervisor
All Family Matters Inc —Richmond, VA
- $40 - $50 an hour
- Part-time
- Licensed Clinical Social Worker
- Mid-level
- Psychology
- 401(k)
- Tuition reimbursement
Quick Apply
Steve & Kate's Team Leader (East)
Bright Horizons —Richmond, VA
- $80,000 - $90,000 a year
- Full-time
- Hybrid work
- Sales
- Supervising experience
- Experience working with children
- Paid holidays
- Disability insurance
Quick Apply
Lease- up Community Manager - The Russell R0195781 The Russell (VA) Richmond, Virginia Full time
Greystar —Richmond, VA
- $85,000 - $89,500 a year
- Email
- Sales
- Word processing
- Mid-level
- Paid parental leave
- Paid holidays
Parking Compliance Manager
CityParking Inc. —Richmond, VA
- $60,000 - $68,000 a year
- Full-time
- Clean driving record
- Mid-level
- Driver's License
Quick Apply
1d
Assistant Community Manager - Commonwealth Apartments
Pegasus Residential, LLC —Midlothian, VA
- Mid-level
- High school diploma or GED
- Apartments
Quick Apply
3d
Evening Residential Manager
Shineforth —Richmond, VA
- Weekends as needed
- Ability to walk for extended periods
- Mid-level
- Residential
- Paid holidays
- Health insurance
Outreach Case Manager
Laine Federal Solutions —Richmond, VA
- $55,000 a year
- Full-time
- Writing skills
- Mid-level
- Bachelor's degree
Quick Apply
Client Care Lead (Office Manager)
Light Counseling —Richmond, VA
- $20 - $25 an hour
- Full-time
- Private practice
- Microsoft Excel
- Microsoft Outlook
- 401(k) matching
- Opportunities for advancement
Quick Apply
HSE Manager
CBRE —Chester, VA
- $90,000 - $120,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health insurance
- Dental insurance
Telehealth Coordinator Lead
CorVel Corporation —Glen Allen, VA
- $19.24 - $31.04 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Health savings account
- Disability insurance
Quick Apply
Site Security Manager
Securitas Security Services —Sandston, VA
- Overtime
- 18 years or older
- Computer literacy
- Pass drug screening
- Paid holidays
- Disability insurance

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client experience manager jobs near richmond, va

Tolling Violations Processing Manager

WSP -
Richmond, VA

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Job Details

$85,000 - $115,000 a year

Benefits

Paid parental leave
Disability insurance
Health insurance
Dental insurance
Paid time off
Parental leave
Vision insurance
Paid sick time

Qualifications

Computer operation
Confidential information handling
Spreadsheets
Presentations for conferences or internal meetings
Providing information to customers
Research
Supervising experience
Consumer dispute resolution
Desktop applications
Data interpretation
Productivity software

Full Job Description

This Opportunity

WSP is currently initiating a search for a Tolling Violations Processing Manager !

This position will sit out of our Richm ond, Virginia office .

The Violations Processing Manager is responsible for organizing, directing and overseeing all violations, pre-collections, collections, fulfillment and mailroom activities for the client’s project. Duties include communicating violations objectives to Processing Representatives and other department personnel, compiling data to make assessments of the department’s progress and meeting key performance indicators (KPI) goals. Interfaces with clients, subcontractors, and third-party service providers. Coordinates department functions, reporting reconciliation and achieving set goals.

Your Impact

Develop violations and collections, fulfillment and mailroom standard operating procedures including internal controls
Direct, monitor, and evaluate the activities and performance of the violations\collections, fulfillment and mailroom activities/processes and staff
Responsible for the performance of the violations, fulfillment and mailroom team and ensures that KPIs are successfully achieved
Interface with third party service providers and subcontractors and ensure contract compliance
Provide leadership for the team by building and motivating team members to meet project goals, adhering to responsibilities and project milestones
Manage the day-to-day violations/collections, fulfillment and mailroom activities and resources to include inventory management
Work closely with back-office software provider to assess, test and implement components of customized project specific operating software system
Perform evaluations of operating software and identify areas for efficiency and operational improvements and/or modifications to functionality
Participate in internal project meetings and client meetings
Keep abreast of collection trends, practices and developments
Prepare and/or review daily and monthly reporting and reconciliation related to DMV registration hold activities, mail-in payments, collections agency activities, registered owner lookups, out of state plate looks ups and as identified
Reconcile and/or review monthly third party service provider invoices to system reporting for collection agency, DMV registration holds, print house vendor, skip tracing, out of state look ups, etc.
Build strong interpersonal relationships with internal clients
Work independently as well as in a team environment
Determine operational objectives by studying business functions; gathering information; evaluating output requirements and formats
Duties and responsibilities include some or all of the following. Supervisor may assign other duties as needed.

Who You Are

Required Qualifications

3-5+ years’ experience in customer service
Three (3) years of management experience in high-volume transaction operations
Demonstrated productivity in a team environment focusing on customer satisfaction and dispute resolution
Strong technical research skills
Strong Analytical skills
Strong written and verbal communication skills
Strong attention to detail and organizational skills
Ability to work independently and under strict deadlines
Ability to maintain confidentiality and discretion properly
Should possess an average skill ability and knowledge of PC computers. The ability to develop, create, and utilize spreadsheet software (Microsoft Excel), word processing software (Microsoft Word) and Access.
Possess the skills and ability to learn and utilize new software products as introduced by the organization.

PHYSICAL DEMANDS

Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
Ability to adhere to attendance requirements
Primarily sedentary physical work requiring ability to lift a maximum of 10 pounds
Must be able to lift, carry, walk and stand
Vision for reading, recording and interpreting information
Frequent speech communication, hearing and listening to maintain communication
Daily use of computer and keyboard, standard office equipment and telephone
Ability to access, input, and retrieve information from the computer
Frequent hand/eye coordination to operate computer keyboard and office equipment

This position is responsible for the overall direction, coordination, and evaluation of violations/collection, fulfillment and mailroom team. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.

WSP Benefits:

WSP provides a comprehensive suite of benefits focused on providing health and financial stability throughout the employee’s career. These benefits include coverage related to medical, dental, vision, disability, and life; retirement savings; paid sick leave; paid vacation (or other personal time); paid parental leave; and paid time off for purposes of bereavement, voting, and/or attendance at naturalization proceedings.

Compensation:
Expected Salary: $85,000 - $115,000

WSP USA is providing the compensation range that the company in good faith believes it might pay and offer for this position, based on the successful applicant’s education, experience, knowledge, skills, abilities in addition to internal equity and specific geographic location. WSP USA reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, and/or federal law.

#LI-AC1

About WSP

WSP USA is the U.S. operating company of WSP, one of the world's leading engineering and professional services firms. Dedicated to serving local communities, we are engineers, planners, technical experts, strategic advisors and construction management professionals. WSP USA designs lasting solutions in the buildings, transportation, energy, water and environment markets. With more than 15,000 employees in over 300 offices across the U.S., we partner with our clients to help communities prosper.

www.wsp.com

WSP provides a flexible and agile workplace model while meeting client needs. Employees are also afforded a comprehensive suite of benefits including medical, dental, vision, disability, life, and retirement savings focused on providing health and financial stability throughout the employee’s career.

At WSP, we want to give our employees the challenges they seek to grow their careers and knowledge base. Your daily contributions to your team will be essential in meeting client objectives, goals and challenges. Are you ready to get started?

WSP USA (and all of its U.S. companies) is an Equal Opportunity Employer Race/Age/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Disability or Protected Veteran Status.

The selected candidate must be authorized to work in the United States.

NOTICE TO THIRD PARTY AGENCIES:

WSP does not accept unsolicited resumes from recruiters, employment agencies, or other staffing services. Unsolicited resumes include any resume or hiring document sent to WSP in the absence of a signed Service Agreement where WSP has expressly requested recruitment/staffing services specific to the position at hand. Any unsolicited resumes, including those submitted to hiring managers or other business leaders, will become the property of WSP and WSP will have the right to hire that candidate without reservation – no fee or other compensation will be owed or paid to the recruiter, employment agency, or other staffing service.

Apply Now

Refine Your Search

client experience manager jobs in richmond, va

Tolling Violations Processing Manager

SF Case Manager Henrico

Customer Success Account Manager - Signature - Richmond, VA

Practice Manager

Program Manager - Youth Homeless Services

Workplace Experience Manager

Office Manager - Richmond

Program Manager

Legal Support Manager

Clinical Supervisor

Steve & Kate's Team Leader (East)

Lease- up Community Manager - The Russell R0195781 The Russell (VA) Richmond, Virginia Full time

Parking Compliance Manager

Assistant Community Manager - Commonwealth Apartments

Evening Residential Manager

Outreach Case Manager

Client Care Lead (Office Manager)

HSE Manager

Telehealth Coordinator Lead

Site Security Manager

I want to receive the latest job alert for client experience manager in richmond, va

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