Top 570 Customer experience leader Jobs in Richmond, Va

Team Lead Template
Carvana —Colonial Heights, VA
- Weekends as needed
- Background check
- Ability to walk for extended periods
- English
- Wellness program
- Health insurance
Quick Apply
5d
(USA) Member Team Lead
Sam's Club —Midlothian, VA
- $21 - $29 an hour
- 18 years or older
- High school
- Merchandising
- Paid jury duty
- Disability insurance
Lead Administrative Assistant
Genworth —Richmond, VA
- $68,900 - $103,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Paid holidays
- Loan repayment program
Steve & Kate's Team Leader (East)
Bright Horizons —Richmond, VA
- $80,000 - $90,000 a year
- Full-time
- Hybrid work
- Sales
- Supervising experience
- Experience working with children
- Paid holidays
- Disability insurance
Quick Apply
Clinical Intake Lead
Home Recovery Home Aid —Richmond, VA
- Full-time
- Remote
- Mid-level
- High school diploma or GED
- Supervising experience
Store Team Lead
Academy Sports —North Chesterfield, VA
- $18 - $24 an hour
- Part-time
- Sales
- Inventory management
- Merchandising
Quality Team Leader, North America
Allianz —Richmond, VA
- $51,930 - $76,131 a year
- Full-time
- Mid-level
- 3 years
- Analysis skills
- Health insurance
- Dental insurance
Warehouse Lead
Niagara Bottling —Chester, VA
- $24.86 - $32.94 an hour
- Full-time
- Microsoft Excel
- Oracle
- Microsoft Outlook
- Health savings account
- AD&D insurance
Quick Apply
Data Center Operations Site Lead
Google —Richmond, VA
- $205,000 - $285,000 a year
- Weekends as needed
- Software troubleshooting
- 5 years
- Bachelor's degree
11d
Site Leader I, Richmond - Whitcomb, #279
Gopuff —Richmond, VA
- Weekends as needed
- Spanish
- 6 years
- Inventory management
- Health insurance
- Dental insurance
Quick Apply
14d
Telehealth Coordinator Lead
CorVel Corporation —Glen Allen, VA
- $19.24 - $31.04 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Health savings account
- Disability insurance
Quick Apply
Clinical Intake Lead
Immediate Home Care —Richmond, VA
- Full-time
- Mid-level
- High school diploma or GED
- Supervising experience
Zone Team Leader
Ollies Bargain Outlet, Inc. —Richmond, VA
- Weekends as needed
- Merchandising
- Mid-level
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Vendor Management Team Leader
Atlantic Region CBO —Richmond, VA
- $21.26 - $31.89 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health insurance
- Dental insurance
Service Representative Team Lead
Labcorp —Richmond, VA
- $18 - $26 an hour
- Full-time
- Clean driving record
- Computer literacy
- Research
- Employee stock purchase plan
- Disability insurance
Operations Manager / People Leader
Orkin —Midlothian, VA
- $70,000 - $90,000 a year
- Full-time
- Mid-level
- Office
- Ability to lift 50 pounds
- Employee stock purchase plan
- Paid holidays
Produce Associate Team Leader (Assistant Department Manager)
Whole Foods Market —Glen Allen, VA
- $19.05 - $33.20 an hour
- 8 hour shift
- Inventory control
- Merchandising
- Mid-level
- Store discount
- Paid time off
7d
Service Sales Leader
Trane Technologies —Ashland, VA
- $155,705 - $224,910 a year
- Full-time
- Clean driving record
- Pass drug screening
- Office
- Paid holidays
- Health insurance
Lead Director, Commercial Member Experience
CVS Health —Richmond, VA
- $100,000 - $231,540 a year
- Full-time
- Hybrid work
- Bachelor's degree
- Organizational skills
- Fair chance
- Health insurance
- Dental insurance
13d
Clinical Intake Lead
CareRing Health, LLC —Richmond, VA
- Full-time
- Mid-level
- High school diploma or GED
- Supervising experience

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Team Lead Template

Carvana -
Colonial Heights, VA

Quick Apply

Job Details

Full-time
5 days ago

Benefits

Wellness program
Health insurance
Dental insurance
Vision insurance
401(k) matching

Qualifications

Optimizing workflow processes
Customer communication
Strategic goal setting
Team supervision
Outdoor work experience
Coaching
English
Team development
Supervising experience
Professional development support
Driving
Mentoring
Process improvement planning

Full Job Description

About Carvana

At Carvana, we sell cars, but we are not salespeople. We have made it our mission to create a hassle-free way for people to buy and sell cars. We saw a huge problem with how much of a headache it is to buy a car the traditional way, so we committed ourselves to put customer satisfaction at the core of our business, we have built a no-pressure, no-haggle online car buying experience that saves our customers time and money. Customers can search through thousands of vehicles online, see full 360-degree views of both the interior and exterior of the vehicles before deciding to go through the purchasing process. Our Customer Advocates will then either deliver the purchased vehicle to our customer's driveway using one of our kick-ass one car haulers, or they will meet our customers at one of our amazing coin-operated Vending Machines.

For more information on Carvana and our mission, sneak a peek at our company introduction video.

About the team and position

Carvana's Market Operation department is known for its team-oriented, fast-paced environment. We hire bright people who are willing to roll up their sleeves, step in wherever needed, mentor and develop team members, and assume additional responsibilities as needed while juggling multiple projects. Don't forget to bring your personality! We thrive from each unique perspective. Our strength is in our diversity of opinions.

Job Description

The Team Lead, in our Market Operations group, is responsible for running the local Carvana hub and everything that comes with it, including (but not limited to); market launch, operations, logistics, consumer branding, team engagement and effectiveness and, of course, the market's ongoing success. We are looking for someone who is a big picture thinker with the ability to manage the employee and customer experience. A Team Lead not only crushes daily operations, but they have the savvy to assess business trends and proactively create solutions to potential roadblocks. We need a strong people leader, as a Team Lead works closely with a team of extremely talented Customer Advocates and is responsible for providing vision and development opportunities.

What you'll be Doing

Be a continuous positive force within the market and create strong morale and spirit throughout the team.
Help interview, select, onboard and train a team of Customer Advocates and provide the tools, resources and guidance they need to be successful. Employee development is an essential part of this role.
Actively develop a team of Customer Advocates by providing feedback, conducting performance check-ins, and setting goals to improve performance and skill set.
Recognize and reinforce individual and team accomplishments by using existing organizational tools and programs as well as by finding new, creative and effective methods of recognition.
Generate and monitor regular reports like a boss and presenting to upper management… also like a boss.
Be the go to expert for your team. You're always ready to jump in alongside an Advocate to wash cars or jump into our kick-ass single-car hauler and deliver cars to our customers while providing a stellar customer experience.
Drive production in a fast-paced customer service environment and keep every detail of your market operating like a well oiled machine
Actively look for ways to improve the overall customer and Advocate team experience.
Address and effectively manage complex and sensitive customer-facing issues.

What you should have

5+ years work experience in a customer facing team environment
3+ years of management experience
Proven history of developing and coaching employees
Prior experience with strategic planning, process improvement, and guiding teams to exceed goals
Excellent interpersonal and leadership skills
Ability to diagnose and solve problems with varying complexity while maintaining focus on the customer experience
Willingness to work on weekends
Enthusiasm and energy to contribute to and thrive in a rapidly growing start-up atmosphere where roles continually adapt as the company evolves

It would be great if you also had

Bachelor's Degree
Experience with Salesforce or Tableau
An analytical mind
Experience handling logistics

What we'll offer in return

Full-Time Salary Position
Medical, Dental, and Vision benefits
401K with company match
A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more
A great wellness program to keep you healthy and happy both physically and mentally
Access to opportunities to expand your skillset and share your knowledge with others across the organization
A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development
A seat in one of the fastest-growing companies in the country

Other requirements

To be able to do your job at Carvana, there are some basic requirements we want to share with you.

Must be able to read, write, speak, and understand English.
The ability to walk/stand and sustain physical activity for extended periods of time (8+ hours).
Requires high and low levels of movement with the ability to reach with arms, twist, kneel, crouch, climb, balance, and squat.
Requires the grasping, carrying, lifting, pushing, and pulling of items up to 50lbs.
Frequent driving requires excellent visual activity and manual dexterity.
Requires to work in outdoor weather conditions.
Must be able to stay in stationary positions for extended periods of time (when driving) up to 3 hours at a time.
Frequently communicates with customers and must be able to exchange accurate information

California, Colorado, Kentucky, Louisiana, Maryland, Nevada, Oklahoma, Tennessee, Utah, Virginia and Wisconsin employees must apply for a Salesperson license within the first two weeks of employment (process sponsored by Carvana). Obtaining this license is a condition of employment; failure to secure it may impact continued employment in this role.

Of course, we'll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.

Legal stuff

Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship.

Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.

Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Quick Apply

Refine Your Search

customer experience leader jobs in richmond, va

Team Lead Template

(USA) Member Team Lead

Lead Administrative Assistant

Steve & Kate's Team Leader (East)

Clinical Intake Lead

Store Team Lead

Quality Team Leader, North America

Warehouse Lead

Data Center Operations Site Lead

Site Leader I, Richmond - Whitcomb, #279

Telehealth Coordinator Lead

Clinical Intake Lead

Zone Team Leader

Vendor Management Team Leader

Service Representative Team Lead

Operations Manager / People Leader

Produce Associate Team Leader (Assistant Department Manager)

Service Sales Leader

Lead Director, Commercial Member Experience

Clinical Intake Lead

I want to receive the latest job alert for customer experience leader in richmond, va

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