Top 655 Customer experience specialist Jobs in Richmond, Va

HSPD-12: Government Badging & Credentialing Specialist (Richmond, VA*)
Citizant Inc —Richmond, VA
- $42,900 - $46,800 a year
- Full-time
- Administrative experience
- High school diploma or GED
- Organizational skills
- Disability insurance
- Health insurance
Quick Apply
Caregiver Support Specialist (Remote)
FreedomCare —Richmond, VA
- $23 - $26 an hour
- Home Health
- 1 year
- Communication skills
- Commuter assistance
- Health insurance
Quick Apply
7d
Specialist - Technology Support Analyst (Central Help Desk)
Chesterfield County Public Schools —Chesterfield, VA
- $59,764.74 - $101,590.99 a year
- Online Application
- Google Workspace
- Current TB test
- Computer Science
Substitute Specialist
Chesterfield County Public Schools —Chesterfield, VA
- $53,971.42 - $91,758.01 a year
- Full-time
- Current TB test
- Customer service
- Office
HAWKS Support Specialist
Supreme Court of Virginia —Richmond, VA
- ERP systems
- Office
- High school diploma or GED
10d
HSN Customer Service Specialist -2nd Shift
HSN —Richmond, VA
- $15 an hour
- Weekends as needed
- Remote
- Computer skills
- 1 year
- Entry level
- Health insurance
- 401(k)
12d
Insurance Specialist - Home Care
Care Advantage Inc. Corporate —Richmond, VA
- Full-time
- Hybrid work
- Mid-level
- Administrative experience
- High school diploma or GED
- Disability insurance
- Health insurance
Quick Apply
14d
Office Services Specialist - #ARS00934
Dept for Aging & Rehab Svcs —Henrico County, VA
- Up to $50,000 a year
- Full-time
- Word processing
- Research
- Mid-level
- Travel reimbursement
- Paid holidays
11d
Specialist: Seasonal, Part-time
Apple —Richmond, VA
- $22.00 - $28.88 an hour
- Part-time
- Entry level
- Employee stock purchase plan
- Health insurance
Senior Incoming Correspondence Specialist
Virginia Retirement System —Richmond, VA
- $52,933 a year
- Full-time
- Hybrid work
- Research
- Mid-level
- Office
Trust Onboarding Specialist
Commonwealth Community Trust —Henrico, VA
- $65,000 - $72,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Experience working with individuals with disabilities
- Disability insurance
- Paid time off
Quick Apply
17h
AR Specialist
TSRC, Inc. —Ashland, VA
- $21 - $23 an hour
- Full-time
- Writing skills
- Mid-level
- Office
- Paid holidays
- Disability insurance
4d
Sales Professional
Ashley —Midlothian, VA
- $55,000 - $100,000 a year
- Weekends as needed
- Bilingual
- Computer literacy
- Computer skills
- Dental insurance
- 401(k)
Quick Apply
Licensed Esthetician OR Cosmetologist and Wax Specialist
European Wax Center —Richmond, VA
- $40,000 - $80,000 a year
- Part-time
- Cosmetology License
- Customer service
- In-person
- Health insurance
- Dental insurance
Quick Apply
Sales Consultant (Athletes & Sports-Minded Professionals Wanted!)
Roof-ER —Short Pump, VA
- $150,000 - $250,000 a year
- Full-time
- Bilingual
- Driver's License
- Math
Quick Apply
Rail Logistics Specialist - Evening Shift
Quality Transportation Services, Inc. —Mechanicsville, VA
- $50,000 - $55,000 a year
- Full-time
- Spanish
- Writing skills
- English
- Health savings account
- Disability insurance
Quick Apply
Account Specialist Sales
KeHE Distributors, LLC —Richmond, VA
- $60,000 - $70,000 a year
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Up to 50% travel
- Health savings account
- Health insurance
Quick Apply
Clinical Specialist-Virginia Beach, VA
PROCEPT BioRobotics Corporation —Richmond, VA
- $108,000 a year
- Full-time
- Surgery
- Customer service
- Bachelor's degree
- Opportunities for advancement
Quick Apply
14d
Rail Logistics Specialist (RLS) – Day Shift
Quality Transportation Services, Inc. —Mechanicsville, VA
- $50,000 - $55,000 a year
- Full-time
- Spanish
- Customer service
- Writing skills
- Health savings account
- Disability insurance
Quick Apply
Title Specialist
RB Global —Glen Allen, VA
- $19.26 an hour
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply

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customer experience specialist jobs near richmond, va

HSPD-12: Government Badging & Credentialing Specialist (Richmond, VA*)

Citizant Inc -
Richmond, VA

Quick Apply

Job Details

Full-time
$42,900 - $46,800 a year

Benefits

Disability insurance
Health insurance
Dental insurance
401(k)
Flexible spending account
Tuition reimbursement
Paid time off
Employee assistance program
Vision insurance

Qualifications

Spreadsheets
Compliance with security regulations
High school diploma or GED
Data management
Typing

Full Job Description

Description:

Company Description

Citizant is a leading provider of professional IT services to the U.S. government. We seek to address some of our country’s most pressing challenges in the areas of Agile application development, Enterprise Data Management, Enterprise Architecture, and Program Management support services – focusing on the U.S. Departments of Homeland Security and Treasury. We strive to hire only ethical, talented, passionate, and committed “A Players” who already align with the company’s core values: Drive, Excellence, Reputation, Responsibility, and a Better Future. No matter how large we grow, Citizant will retain its collaborative, supportive, small-company culture, where successful team effort to address external and internal customer challenges is valued above all individual contributions.

Duties and Responsibilities:

Enrollment Process Management:

Schedule appointments and/or service walk-ins for Personal Identity Verification (PIV) Card Activations, Enrollments, Certificate Updates, and PIN Resets.
Answering phone calls/email inquiries related to PIV credentials and access control matters.
Coordinate and conduct the enrollment process for PIV cards, including verifying the identity of applicants and collecting required documentation.
Manage appointments and schedules to accommodate a steady flow of applicants while maintaining efficiency and accuracy.

Documentation and Data Collection:

Accurately collect and document personal information, biometric data (such as fingerprints), and other necessary details from applicants.
Ensure all required documents and forms are properly completed and submitted according to established guidelines.

Verification and Authentication:

Verify the authenticity of provided documents and information to prevent fraudulent enrollment attempts.
Use approved verification methods to ensure the identity of applicants before proceeding with the enrollment process.

Data Security and Privacy:

Handle sensitive personal information carefully and adhere to data protection regulations and organizational security protocols.
Maintain the security and integrity of collected data and prevent unauthorized access or disclosure.

Communication:

Communicate clearly and professionally with applicants, explaining the enrollment process, required documents, and any additional steps they need to follow.
Provide excellent customer service to address questions and concerns related to the enrollment process.
Escalation management involves listening, understanding, and responding to customer needs and expectations.
De-escalated problematic customer concerns, maintaining a calm, friendly demeanor.

Recordkeeping:

Maintain accurate records of the enrollment process, including documentation of each applicant's information, enrollment date, and any issues encountered.
Prepare and maintain spreadsheets tracking the status of new applicant, contractor, and federal employee files.

Compliance and Training:

Stay up to date with relevant policies, regulations, and procedures related to PIV card enrollment.
Participate in training sessions to enhance knowledge of enrollment processes, data security practices, and customer service skills.

Requirements:

Required Competencies:

Experience with Microsoft Excel for data management, coordination, and reporting.
Ability to adapt to changing security procedures and requirements.
Ability to adapt to changing security procedures and requirements.
Prior experience in a similar role, customer service, or administrative position may be advantageous.
Attention to detail and strong organizational skills.
Excellent interpersonal and communication skills.
Ability to handle confidential information with discretion.
Attend local hiring events 3 - 4 times a month (may vary, depending on the business need).
Perform other job-related duties as assigned.

Physical Requirements:

The role primarily involves sedentary work.
There may be occasional instances of stair climbing.
Periodic standing and/or walking for extended durations may be required.
Occasional activities such as reaching, squatting, bending, pulling, grasping, holding, and lifting objects weighing 25 - 30 lbs.
Requires typing for most of the day.
Effective communication through frequent periods of talking and listening is essential

Education:

High School diploma, GED certification.

Clearance Requirement:

US Citizenship is required.
Active Public Trust/MBI clearance or the ability to obtain one.

Health and Welfare (H&W) benefit

Medical, dental, and vision insurance
Life and Disability Insurance
401(k)
Generous Paid Time Off (PTO)
Flexible Spending Accounts (FSA)
Employee Assistance Program (EAP)
Tuition Assistance & Professional Development Program

Disclaimer: Please note that the position you are applying for is part of a pipeline recruitment process. This means the role may not be immediately available but is expected to open in the near future. We are proactively seeking qualified candidates to ensure a prompt hiring process once the position becomes available. Your application will be retained for future consideration as openings arise, and we will reach out to you when the hiring process begins. Thank you for your interest and patience!

Additional Information

Citizant strives to be an employer of choice in the Washington metropolitan area. Citizant associates accept challenging and rewarding work and in return receive excellent compensation and benefits, as well as the opportunity for personal and professional development.

Citizant is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Quick Apply

Refine Your Search

customer experience specialist jobs in richmond, va

HSPD-12: Government Badging & Credentialing Specialist (Richmond, VA*)

Caregiver Support Specialist (Remote)

Specialist - Technology Support Analyst (Central Help Desk)

Substitute Specialist

HAWKS Support Specialist

HSN Customer Service Specialist -2nd Shift

Insurance Specialist - Home Care

Office Services Specialist - #ARS00934

Specialist: Seasonal, Part-time

Senior Incoming Correspondence Specialist

Trust Onboarding Specialist

AR Specialist

Sales Professional

Licensed Esthetician OR Cosmetologist and Wax Specialist

Sales Consultant (Athletes & Sports-Minded Professionals Wanted!)

Rail Logistics Specialist - Evening Shift

Account Specialist Sales

Clinical Specialist-Virginia Beach, VA

Rail Logistics Specialist (RLS) – Day Shift

Title Specialist

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