Top 1769 Customer experience supervisor i Jobs in Richmond, Va

Customer Experience Supervisor I
JCPenney —Richmond, VA
- $20 - $25 an hour
- Mid-level
- Continuous improvement
- Mentoring
- Paid holidays
- Health insurance
Administrative Assistant I
DHL —Richmond, VA
- $50,000 a year
- Full-time
- Microsoft Word
- Office
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
5d
Part- Time Customer Service Supervisor - RIC Airport
PrimeFlight Aviation Services Inc —Richmond, VA
- $18 an hour
- Part-time
- Background check
- 18 years or older
- 5 years
- Health insurance
- Dental insurance
Quick Apply
6d
Shipping Supervisor
Eaton —Richmond, VA
- $86,000 - $126,000 a year
- Background check
- Microsoft Excel
- Microsoft Outlook
- Retirement plan
Guest Experience Supervisor
Richmond Flying Squirrels —Richmond, VA
- 18 years or older
- Mid-level
- Leadership
5d
Supervisor, Dispatch Transportation, Road Transport US
DSV —Richmond, VA
- $80,000 - $90,000 a year
- Extended hours
- Microsoft Excel
- Mid-level
- Office
Seasonal Customer Service Representative - 2026 (Eastern Region)
Minted —Richmond, VA
- $17.62 - $19.19 an hour
- Weekends as needed
- Remote
- Residential
- Bachelor's degree
- Experience equivalent to degree accepted
Quick Apply
9d
Customer Service (Remote Role)
Maximus Inc. —Richmond, VA
- $17.50 - $18.50 an hour
- Seasonal
- Customer service
- Computer literacy
- Writing skills
Quick Apply
Warehouse Shipping Supervisor
UNFI —Mechanicsville, VA
- $69,500 - $104,300 a year
- Full-time
- Computer literacy
- Mid-level
- 3 years
- Health savings account
- AD&D insurance
Quick Apply
HSN Customer Service Specialist -2nd Shift
HSN —Richmond, VA
- $15 an hour
- Weekends as needed
- Remote
- Computer skills
- 1 year
- Entry level
- Health insurance
- 401(k)
Assistant Store Manager - Night Operations
Home Depot / THD —Mechanicsville, VA
- $60,000 - $80,000 a year
- 18 years or older
- Inventory management
- Merchandising
Supervisor, Payment Operations (Wire Operations) (REMOTE in VA, NC, SC, GA, PA, MD ONLY)
Atlantic Union Bank —Richmond, VA
- $62,654 - $104,504 a year
- Remote
- Writing skills
- Research
- Mid-level
- Profit sharing
Office Coordinator - Richmond Diabetes & Endocrinology
Bon Secours —Richmond, VA
- $18.11 - $27.17 an hour
- BLS Certification
- HIPAA
- Mid-level
- Health savings account
- Disability insurance
1d
Front Desk Supervisor
Hampton Inn Richmond-Midlothian Turnpike —Richmond, VA
- $17.50 - $18.50 an hour
- Weekends as needed
- Mid-level
- Hotel
- High school diploma or GED
- Paid holidays
- Disability insurance
Quick Apply
Specialty Assistant Store Manager in Training
Home Depot / THD —Glen Allen, VA
- $60,000 - $80,000 a year
- 18 years or older
- Inventory management
- Merchandising
Security Shift Supervisor - Unarmed
Allied Universal —Richmond, VA
- $28 an hour
- Part-time
- 18 years or older
- Clean driving record
- Customer service
- AD&D insurance
- Paid holidays
Quick Apply
6d
Production Supervisor - 2nd Shift
Eaton —Richmond, VA
- $86,000 - $126,000 a year
- Overtime
- Background check
- 5 years
- ERP systems
- Retirement plan
Warehouse Associate – Shipping & Receiving
Research Marketing and Innovations Inc. —Richmond, VA
- $20 - $22 an hour
- Full-time
- Warehouse
- Entry level
- Paid holidays
- Health insurance
Quick Apply
10d
Patient Coordinator (Southside Offices)
Virginia Physicians For Women —North Chesterfield, VA
- $19.50 - $23.00 an hour
- Full-time
- High school diploma or GED
- Entry level
Quick Apply
7d
Operations Supervisor
Ward Trucking, LLC —Richmond, VA
- $65,000 - $85,000 a year
- Full-time
- Mid-level
- Travel
- Computer skills
- Wellness program
- Health savings account

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Customer Experience Supervisor I

JCPenney -
Richmond, VA

Apply Now

Job Details

$20 - $25 an hour

Benefits

Paid holidays
Health insurance
Dental insurance
Vision insurance
401(k) matching
Life insurance

Qualifications

Delegation

Full Job Description

General Description:
As the Customer Experience Supervisor I - You are accountable for driving profitable sales growth by leading and engaging associates, coaching associates on customer service, leading company training initiatives and delivering company checkout experience strategies

Primary Responsibilities:

Customer Service & Sales - Acts as a role model for the Manager on Duty program while directing customer service activities throughout the store. Models and holds team accountable for outstanding customer service. Greets and assists customers in finding products and partners with other team members when additional help is needed. Actively listens to customer issues to resolve problems. Maximizes sales and service by ensuring staff is scheduled appropriately, and by managing FIND more, credit, rewards and gift card programs.
Cashier Performance - Trains, mentors and coaches all cashier associates on checkout procedures to ensure outstanding service behaviors are consistently exhibited. Regularly observes and ensures associates consistently follow and implement checkout experience processes. Monitors associate efficiency by utilizing Point of Sale productivity metrics.
Line Management and Checkout Standards - Proactively shifts resources to checkouts based on observed fluctuations in store traffic. Reduces wait times during peak traffic periods by utilizing Mobile Point of Sale, Satellite Registers and Expeditor stations. Partners appropriately to stock all Impulse futures and to identify checkout supply needs.
Human Resources / People Management - Creates and monitors the store's open requisitions and routes qualified applicants to the appropriate hiring manager. Coordinates the interview Talent Tryout process. Schedules and coordinates new hire orientations and training and administers ongoing associate training. Partners with the Sales Floor Supervisor and General Manager on training compliance. Reviews schedules and makes productive edits to further optimize resources.
Performance Standards - Supportive of company shrink and safety initiatives. Meets established performance standards for the role on a consistent basis, including (but not limited to) the company's iCAP (Credit) program, product and service sales, customer service, profit, productivity, and attendance.

Core Competencies:
To achieve success at JCPenney, a Customer Experience Supervisor possesses the following core competencies:

Embraces a Growth Mindset: Proposes and initiates actions on new ideas that improve our product, stores or practices. Will listen to ideas and suggestions and applies ideas when appropriate, champions new initiatives. Encourages others and their self to stretch beyond current capabilities. Willing to be a catalyst for change by challenging the status quo and motivates others to make improvements. Uses the growth mindset by seeing change as an opportunity to learn and grow.

Thinks Critically: Demonstrates business and functional expertise and stays current with developments in the retail industry; applies learning to drive company goals. Will gather the necessary information to fully understand the scope of the problem; applies critical thinking to develop options, identify assumptions and consider impacts. Uses fact-based analysis to guide decision-making; summarizes analysis clearly and succinctly and recommends a course of action.

Demonstrates Leadership: Creates an environment that fosters teamwork, recognizes others' accomplishments and respects and values differences in the workplace. Requires high personal and team performance standards, leads by example and motivates others to perform at a higher level. Able to give and is open to constructive performance feedback; holds self and others accountable for performance and actions. Creates a culture of development by coaching and teaching others. Aligns goals, processes, and culture to create momentum and champion a One Team approach.

Takes Accountability: Takes responsibility for excellent customer experiences and reliably delivers solutions that meet customer needs. Is able to build relationships by showing consideration for the perspectives of others, listening first before drawing conclusions. Develops positive and inclusive relationships across the organization
Implements with Excellence: Develops and prioritizes short and long-range plans that are comprehensive, realistic, and effective in meeting company goals. Implements project/plans that are well-organized and efficient, seeks feedback and takes needed action. Demonstrates the ability to effectively delegate work and communicates plans and expectations to others.

Drives Results: Demonstrates a sense of urgency to act decisively and quickly. Establishes aggressive goals and takes appropriate risks to achieve results. Shows confidence when challenged and will do the right thing even when it's hard. Strives to achieve excellent results by creating a culture of continuous improvement.

What you get:

If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays*, and 401(k) with Company match. All associates are eligible for an associate discount on JCPenney merchandise. For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year. All store hourly associates scheduled to work on a designated holiday will receive additional compensation. *For paid vacation days, as well as eligibility requirements for other benefits, please visit www.catalystbrandsbenefits.com

About JCPenney:

JCPenney is the shopping destination for diverse, working American families. With inclusivity at its core, the Company's product assortment meets customers' everyday needs and helps them commemorate every special occasion with style, quality, and value. JCPenney offers a broad portfolio of fashion, apparel, home, beauty, and jewelry from national and private brands and provides personal services including salon, portrait and optical. The Company and its 50,000 associates worldwide serve customers where, when, and how they want to shop - from jcp.com to more than 650 stores in the U.S. and Puerto Rico. In 2022, JCPenney celebrates 120 years as an iconic American brand by continuing its legacy of connecting with customers through shopping and community engagement. Please visit JCPenney's Newsroom to learn more and follow JCPenney on Facebook, Instagram, Twitter, and LinkedIn.

Pay Range

USD $20.00/Hr -USD $25.00/Hr.

Work Location: In person

Apply Now

Refine Your Search

customer experience supervisor i jobs in richmond, va

Customer Experience Supervisor I

Administrative Assistant I

Part- Time Customer Service Supervisor - RIC Airport

Shipping Supervisor

Guest Experience Supervisor

Supervisor, Dispatch Transportation, Road Transport US

Seasonal Customer Service Representative - 2026 (Eastern Region)

Customer Service (Remote Role)

Warehouse Shipping Supervisor

HSN Customer Service Specialist -2nd Shift

Assistant Store Manager - Night Operations

Supervisor, Payment Operations (Wire Operations) (REMOTE in VA, NC, SC, GA, PA, MD ONLY)

Office Coordinator - Richmond Diabetes & Endocrinology

Front Desk Supervisor

Specialty Assistant Store Manager in Training

Security Shift Supervisor - Unarmed

Production Supervisor - 2nd Shift

Warehouse Associate – Shipping & Receiving

Patient Coordinator (Southside Offices)

Operations Supervisor

I want to receive the latest job alert for customer experience supervisor i in richmond, va

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