Top 9 Default servicing Jobs in Richmond, Va

Collections Officer
Virginia Housing Development Authority —Richmond, VA
- $54,000 - $72,500 a year
- Full-time
- Hybrid work
- Background check
- Research
- Mid-level
- Free parking
8d
Mortgage Payment Solutions Specialist
Truist Bank —Richmond, VA
- $45,760 - $60,320 a year
- Full-time
- Computer literacy
- English
- Research
- AD&D insurance
- Paid holidays
Field Service Representative
Water Technologies —Glen Allen, VA
- $30 - $36 an hour
- Full-time
- Classroom
- Construction site
- 5 years
- Health savings account
- AD&D insurance
Quick Apply
HM Loss Mit Sr Spec
Citizens Financial Group —Glen Allen, VA
- $24.52 - $30.29 an hour
- Full-time
- Background check
- Mid-level
- Office
- Health insurance
- Dental insurance
Mortgage Initiative Senior Manager - Servicing and Default
Citizens Financial Group —Glen Allen, VA
- $91,000 - $132,000 a year
- Full-time
- Background check
- Microsoft Excel
- 5 years
- Health insurance
- Dental insurance
12d
Senior Manager, Home Mortgage Loss Mitigation
Citizens Financial Group —Glen Allen, VA
- Full-time
- Background check
- 5 years
- Office
- Health insurance
- Dental insurance
Electrical Quality Specialist (Engineer)
ABB Inc. —Richmond, VA
- Full-time
- Mid-level
- US work authorization
- Manufacturing
- Paid parental leave
- Health savings account
Quick Apply

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Collections Officer

Virginia Housing Development Authority -
Richmond, VA

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Job Details

Full-time
$54,000 - $72,500 a year
8 days ago

Benefits

Free parking
On-site gym

Qualifications

Debt collection phone call
Email customer support
Compliance with loan regulations
Phone communication
Foreclosure prevention
Mortgage compliance
Client inquiry handling
Post-loan customer support
Mortgage debt collection accounts
Customer engagement
Customer support for financial loans
Loan loss mitigation

Full Job Description

Overview:

Join Virginia Housing and help make a difference as a Loan Collections Officer (Hybrid)

Virginia Housing is one of the nation’s premier housing finance agencies. Our mission is to help Virginians attain quality, affordable housing, which we accomplish through our public-private partnerships.

We are focused on employee engagement and committed to a healthy and diverse workforce. We offer on-site conveniences such as a fitness center and free parking. Educational opportunities to help your advancement are available through classroom and online programs.

This important role will serve as the primary point of contact for our mortgagors regarding their past due loans and be responsible for providing professional service to our borrowers; performing preliminary loss mitigation review to determine hardships and identify potential loss mitigation candidates.

To be successful in this role you must possess:

Effectively and efficiently responding to borrower requests via phone and e-mail using appropriate collections and counselling techniques while adhering to Virginia Housing, federal, state, investor and insurer regulations and guidelines.
Researching and resolving inquiries by collaborating with internal and external partners.
Collecting on all stages of delinquent accounts determining appropriate action to bring loan current and handle loss mitigation calls.
Sending out borrower assistance packages.
Handling Loss Mitigation inbound calls.
Having a clear understanding of the FDCPA.

The ideal candidate would also have experience in:

High School Diploma, GED or equivalent vocational/technical training.
A few years’ experience of mortgage and/or collections experience.
A good working knowledge of GSE and Conventional default collections guidelines.
Strong written and oral communication skills.
Excellent customer service skills with the ability to maintain composure under pressure and in confrontational situations.
Strong analytical abilities and active listening skills

Preferred Qualifications:

Knowledge of Black Knight/LPS Servicing System

Work Hours (Evening Shift)

1st through 16th: 9:30 AM – 6:00 PM (Mon–Fri)
17th through 31st: 10:30 AM – 7:00 PM (Mon–Fri)
Last two Saturdays of the month: 9:00 AM – 1:00 PM
Last two Wednesdays of the month: 3:00 PM – 7:00 PM

Applications and resumes are accepted online only at http://www.virginiahousing.com/careers.

This position will close at midnight on July 29th.

Hiring Range: $54,000 - $72,500

A background check will be performed as a condition of employment.

A Conflict-of-Interest Act Disclosure form and Secondary Employment Disclosure form will need to be completed as a condition of employment.

Virginia Housing requires associates to live and work within the Commonwealth of Virginia.

Internal applicants

(MR-4) Please review relevant HR policy under 'Employment Practices' on the Zone before applying.

Apply through the Zone or at http://employees-virginiahousing.icims.com/.

EOE-

V3 Certified Military friendly employer

#LI-BM1

#LI-hybrid

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Refine Your Search

default servicing jobs in richmond, va

Collections Officer

Mortgage Payment Solutions Specialist

Field Service Representative

HM Loss Mit Sr Spec

Mortgage Initiative Senior Manager - Servicing and Default

Senior Manager, Home Mortgage Loss Mitigation

Electrical Quality Specialist (Engineer)

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