Top 15 Helpdesk manager Jobs in Richmond, Va

Information Technology Manager
Virginia Family Dentistry —Midlothian, VA
- Full-time
- Computer science
- Computer Science
- Ability to walk for extended periods
- Profit sharing
- Paid holidays
Quick Apply
2d
Specialist - Technology Support Analyst (Central Help Desk)
Chesterfield County Public Schools —Chesterfield, VA
- $59,764.74 - $101,590.99 a year
- Online Application
- Google Workspace
- Current TB test
- Computer Science
IT Service Desk Lead
Performance Food Group —Richmond, VA
- $27 - $32 an hour
- Full-time
- Mid-level
- 3 years
- Continuous improvement
- Employee stock purchase plan
- Health insurance
Supervisor Service Desk
Markel Service Inc. —Glen Allen, VA
- Email
- Mid-level
- Office
- Windows
- AD&D insurance
- Employee stock purchase plan
Quick Apply
1d
IT Helpdesk Technician
Atlantic Constructors, Inc. —Richmond, VA
- $50,000 - $60,000 a year
- Full-time
- Microsoft Outlook
- 5 years
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
6d
Technical Support Analyst 4 - Richmond, VA/ONSITE 100%
Software Technology Inc —Richmond, VA
- Contract
- Writing skills
- Research
- Mid-level
Quick Apply
IT Help Desk Tier 1 - Bilingual
DEX Imaging —Richmond, VA
- Full-time
- Spanish
- English
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Lead Library Technology and Research Specialist
Northern Virginia Community College —Richmond, VA
- $60,000 - $70,000 a year
- Full-time
- Background check
- Computer literacy
- Mid-level
13d
Trainer
Software Technology Inc —Richmond, VA
- Full-time
- Hybrid work
- Microsoft Access
- Microsoft Outlook
- HIPAA
Quick Apply
Technical Support Analyst 4
Software Technology Inc —Richmond, VA
- Writing skills
- Research
- Mid-level
Quick Apply
Trainer [adult learning and instructional design]
Software Technology Inc —Richmond, VA
- Contract
- Microsoft Outlook
- Mid-level
- Office
Quick Apply
Information Technologist IV – Site Manager
Agil3 Technology Solutions (A3T) —Fort Gregg-Adams, VA
- Full-time
- Classroom
- Computer Science
- PMP
- Travel reimbursement
- Paid holidays
Site Manager (Technical)
Alesig Consulting LLC —Fort Gregg-Adams, VA
- Bachelor of Science
- Office
- Bachelor's degree
CASCOM G6 IT Site Lead
nfocus Solutions —Fort Lee, VA
- Full-time
- Classroom
- 5 years
- Windows

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Specialist - Technology Support Analyst (Central Help Desk)
Chesterfield County Public Schools —Chesterfield, VA
Prefered: Bachelor’s Degree in Information Systems, Computer Science, or a related field, with at least two years of related customer-facing technical support…
$59,764.74 - $101,590.99 a year

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Service Desk Technician
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4d
Help Desk Technician
Integrated Services for Behavioral Health —Columbus, OH
Under indirect supervision, this position will also provide responses to telephone calls, email requests, helpdesk tickets, and direct staff requests for…
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5d

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Information Technology Manager

Virginia Family Dentistry -
Midlothian, VA

Quick Apply

Job Details

Full-time
2 days ago

Benefits

Profit sharing
Paid holidays
Disability insurance
Health insurance
401(k)
Paid time off
Vision insurance
Life insurance

Qualifications

Team leadership
System design
Managing IT teams
System design for system development
Bachelor's degree
Negotiation
Senior leadership
Managing tech infrastructure teams

Full Job Description

Please note this is not a remote position.

Virginia Family Dentistry is looking for an experienced full-time IT Manager to work directly with the current IT Director to oversee all IT (Information Technology) functions in our practice and provide high level technical consultation to all doctors, managers, and employees. The ideal candidate will be on a track to move into the Director role within approximately one year of hire.

Those who apply should have senior engineer level IT knowledge and hands-on experience troubleshooting and resolving IT and computer issues. The ideal candidate will be a team-player (willing to work hands-on with the rest of the team), have efficient time management, and demonstrate excellent communication skills. The optimal candidate for this position needs to be able to design and implement information systems to support the enterprise infrastructure of our organization. This candidate will ensure that all systems are working at optimal levels and support the development of new technologies and system requirements. This position will be responsible to lead projects and other teammates and reports directly to the executive management team. This position is responsible to develop best practices and work flows for quality technical service delivery.

Areas of Knowledge and Hands-on Experience

Microsoft: AD, GPO, DNS, DHCP, IIS, Terminal Services, PowerShell, SQL
Windows 11 clients and Windows Servers Advanced network security/routing/switching
SAN, NAS
SSL Protocol/Certificates
Licensing management
VMware: ESXi, vCenter, vSphere
Patch management
SPAM filters and Web filters
Email encryption
Veeam backups and replication software - Datto Backups
Experience with Carestack and Dentrix dental software a plus
Skills and Qualifications
Proven experience as IT director, manager, or similar role

Experience in analysis, implementation and evaluation of IT systems and their specifications
Sound understanding of computer systems (hardware/software), networks etc.
Experience in controlling information technology budget
Excellent organizational and leadership skills
Outstanding communication abilities
BS/BA in Business Administration, Information Systems, Computer Science or related field required
Minimum of 5 years management experience supervising the operations and staff of an IT department

Support the IT Director in the following key responsibilities:

Strategic IT Leadership: Develop and implement IT strategies that support organizational objectives, including technology roadmaps, digital transformation initiatives, and emerging technology adoption

- Forward Planning
- Keep Abreast of changing Technologies

IT Operations Management: Oversee day-to-day IT operations, ensuring systems, networks, and applications function reliably and efficiently

- Help Desk
- IT Related Supply Orders
- Keep the company up and running.

Team Leadership: Manage IT staff, including hiring, training, mentoring, and performance evaluation to foster a collaborative and productive environment

- Train IT Staff on new software and technology
- Ensure IT Staff receives the proper training and equipment to do their jobs

Infrastructure Oversight: Maintain and upgrade hardware, software, networking systems, and cloud services, ensuring optimal performance and scalability

- Monitor equipment for failure
- Monitor logs for intrusion attempts

Cybersecurity and Compliance: Ensure data security, network protection, and compliance with relevant laws and regulations, including disaster recovery and business continuity planning

- Install and maintain hardware and software to ensure compliance and PHI safety.
- Educate Employees on good computer compliance hygiene and safety.

Vendor and Budget Management: Oversee IT budgets, negotiate with vendors, and manage contracts to ensure cost-effective technology solutions
Project Management: Lead IT projects, including system implementations, upgrades, and integrations, ensuring alignment with business priorities
Stakeholder Collaboration: Work closely with executives, Doctors, Managers and external partners to identify technology needs and optimize IT solutions

Work Environment

This job operates in a both clinical and clerical, office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or listen. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.

Position Type and Expected Hours of Work

This is a full-time salary exempt position. Standard work hours are Monday through Friday, 8:00 a.m. to 5 p.m. with a one hour break from 1 p.m. to 2 p.m. As an exempt level employee, there will be times where work will be required outside of our standard work hours.

Travel

Travel will be required to and from travel to different office locations as needed.

Benefits

Virginia Family Dentistry’s full-time employees enjoy a great benefits package including 401(k) profit sharing, dental and orthodontic care, health insurance, paid time off, paid holidays, paid uniforms, vision insurance, disability insurance, life insurance, wellness benefits, continuing education, and more!

About Virginia Family Dentistry

For 50 years, Virginia Family Dentistry has proudly served the greater Richmond area community. Although we have grown over the years, our individual offices have their own personality, pace, and style.

Our Core Values

Never compromise quality care
Treat everyone with respect and appreciation
Communicate clearly, openly, and honestly
Be positive, dependable, and efficient
Take the time to train everyone
Lead by example

Virginia Family Dentistry is an equal opportunity employer.

#Indeed

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Refine Your Search

helpdesk manager jobs in richmond, va

Information Technology Manager

Specialist - Technology Support Analyst (Central Help Desk)

IT Service Desk Lead

Supervisor Service Desk

IT Helpdesk Technician

Technical Support Analyst 4 - Richmond, VA/ONSITE 100%

IT Help Desk Tier 1 - Bilingual

Lead Library Technology and Research Specialist

Trainer

Technical Support Analyst 4

Trainer [adult learning and instructional design]

Information Technologist IV – Site Manager

Site Manager (Technical)

CASCOM G6 IT Site Lead

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