Top 42 Internal investigator Jobs in Richmond, Va

Customer Account Investigator*
City of Richmond, VA —Richmond, VA
- $45,302.40 - $77,334.40 a year
- Multiple hires
- Microsoft Excel
- Microsoft Outlook
- Research
- Tuition reimbursement
- Referral program
11d
Insurance Investigator
State Corporation Commission —Richmond, VA
- $60,278 - $75,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
Program Manager, Policy, Compliance and Conflicts
Virginia Commonwealth University —Richmond, VA
- $80,000 - $90,000 a year
- Full-time
- Hybrid work
- Google Workspace
- Master's degree
- Analysis skills
- Paid holidays
- Health insurance
9d
Title Settlement / Insurance Investigator
State Corporation Commission —Richmond, VA
- $60,278 - $75,000 a year
- Up to 50% travel
- Mid-level
- Travel
- On-the-job training
Regional Fraud Investigator
Burke & Herbert Bank & Trust —Richmond, VA
- $27 - $37 an hour
- Full-time
- Research
- Mid-level
- Office
Quick Apply
Entry-level AML Investigator - Financial Crimes (Remote Richmond, VA)
AML RightSource, LLC —Richmond, VA
- $40,000 - $42,000 a year
- Full-time
- Remote
- No experience needed
- Research
- Bachelor's degree
- Paid holidays
- Dental insurance
Quick Apply
1d
Fiscal Grants Coordinator
Virginia Department of Health —Richmond, VA
- $88,500 - $90,500 a year
- Full-time
- Word processing
- Mid-level
- Office
3d
Subaward Coordinator
Virginia Commonwealth University —Richmond, VA
- $58,000 - $65,000 a year
- Full-time
- Remote
- Customer service
- Mid-level
- Bachelor's degree
- Paid holidays
- Health insurance
22h
Clinical Research Coordinator
Confidential —Richmond, VA
- From $55,000 a year
- Full-time
- Laboratory experience
- Mid-level
- Administrative experience
- Health insurance
- Dental insurance
Quick Apply
Medical Officer
American National Red Cross —Virginia
- $200,000 - $250,000 a year
- Full-time
- Medicine
- 5 years
- BC/BE
- Paid holidays
- Relocation assistance
Senior Manager - BSA/AML Complex Investigations (Hybrid/Richmond, VA)
Atlantic Union Bank —Glen Allen, VA
- $90,179 - $150,557 a year
- Hybrid work
- 5 years
- Analysis skills
- Bachelor's degree
Pre-Award Research Administrator
Virginia Commonwealth University —Richmond, VA
- $25 an hour
- Part-time
- Microsoft Office
- 3 years
- Bachelor's degree
9d
Clinical Research Associate II
AbbVie —Richmond, VA
- $78,500 - $141,000 a year
- Full-time
- Remote
- Nursing
- Mid-level
- Organizational skills
- Paid holidays
- Health insurance
Clinical Research Coordinator - School of Medicine, Neurology
Virginia Commonwealth University —Richmond, VA
- $55,000 - $57,300 a year
- Part-time
- Hybrid work
- Adults
- HIPAA
- Mid-level
- Paid holidays
- Health insurance
CIMR Research Administrator
Virginia Commonwealth University —Richmond, VA
- $58,000 - $75,000 a year
- Full-time
- Hybrid work
- Customer service
- Adults
- Master's degree
- Paid holidays
- Health insurance
Hourly Clinical Research Coordinator - School of Medicine, Neurosurgery
Virginia Commonwealth University —Richmond, VA
- $18 - $30 an hour
- Part-time
- Hybrid work
- Patient monitoring
- HIPAA
- Mid-level
Science Writer - Internal Medicine, Cardiology
Virginia Commonwealth University —Richmond, VA
- $55,000 - $101,900 a year
- Full-time
- Hybrid work
- Internal Medicine
- English
- Master's degree
- Paid holidays
- Health insurance
Clinical Research Coordinator | School of Medicine, Neurology
Virginia Commonwealth University —Richmond, VA
- $54,000 - $65,000 a year
- Full-time
- Nursing
- Vital signs
- Word processing
- Paid holidays
- Disability insurance
Research Fiscal Specialist | SOM | Neurology
Virginia Commonwealth University —Richmond, VA
- $42,000 - $60,000 a year
- Full-time
- Hybrid work
- Mid-level
- Finance
- University
- Paid holidays
- Disability insurance
SIU - Experienced Field Investigator - Part-Time
Command Investigations, LLC —Richmond, VA
- $28 - $32 an hour
- Overtime
- Bilingual
- Microsoft Outlook
- Customer service
- Health insurance
- Dental insurance
Quick Apply

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Customer Account Investigator*

City of Richmond, VA -
Richmond, VA

Apply Now

Job Details

Full-time
$45,302.40 - $77,334.40 a year
11 days ago

Benefits

Tuition reimbursement
Referral program

Qualifications

Microsoft Excel

Full Job Description

Are you Richmond R.E.A.D.Y? Respect. Equity. Accountability. Diversity…YOU!!!

This is an EXCITING time to Join the City of Richmond! We are committed to nurturing talent, fostering growth opportunities, and building strong connections within our workforce. As we continue to make strides to becoming the employer of choice, we are thrilled about the below employee benefit enhancements:

Virginia Retirement System (VRS)
Language Incentive
Referral Bonus
Tuition Assistance Program

Description

The City of Richmond Department of Public Utilities is seeking highly qualified candidates to fill multiple Customer Account Investigator positions within its Billing Exceptions and Water Leak Division.

The incumbents will be responsible for resolving customer complaints or billing queries, correcting errors in customer accounts, processing changes to accounts, and assisting customers with any other issues within an assigned area of responsibility. Work may also include the following: keying billing information into relevant systems, collecting, compiling, and recording evidence and data; generating service orders; contacting customers to resolve complaints or inquiries; keying billing information into relevant systems; corresponding with internal or external departments or business; remaining knowledgeable of City codes as well as interpreting readouts and readings gathered from utilities meters to apply necessary actions to customer accounts.

Duties include but are not limited to

Processing meter reading and billing exceptions within specific deadlines
Processing water leak adjustments (inlet and outlet, underground, burst pipes and silent leaks)
Process sewer rebates (request dye test)
Correction of wrong size dials
Reviewing and correcting vendor invoices to ensure accurate and timely billing
Computing and processing billing adjustments to residential/commercial customer accounts
Working various reports in the area and contacting customers via letter or phone for purposes of resolving the issue
Maintaining various reports, account logs and files and the timely submission of same to supervisor and appropriate staff;
Communicating with internal and external customers in a timely and professional manner to provide and maintain good customer service delivery and be responsible for all other duties as assigned

Qualifications, Special Certifications and Licenses

MINIMUM TRAINING AND EXPERIENCE:

Associate's degree in a related field OR Vocational or technical training beyond High School equivalent to two years of college
Two years of related experience
An equivalent combination of training and experience (as approved by the department) may be used to meet the minimum qualifications of the classification

PREFERRED TRAINING AND EXPERIENCE:

Oral and written communication
Researching
Utilizing office equipment (printers, fax machines, etc.)
Must be proficient in Microsoft Office Suite
Strong communication and analytical skills; Strong Mathematical skills
Demonstrated experience to communicate with internal and external customers in a timely and professional manner to provide and maintain good customer service;

LICENSING, CERTIFICATIONS, and/or OTHER SPECIAL REQUIREMENTS:

May require valid Driver's License
May require valid Commonwealth of Virginia Driver's License within 30 days of hire

KNOWLEDGE, SKILLS, AND ABILITIES:
TYPICAL KNOWLEDGE, SKILLS, AND ABILITIES: These are a representative sample; position assignments may vary.

Considerable knowledge CCS utility billing software and forms; generating service orders;
An understanding of City utilities (e.g. gas, water & stormwater) and how they are utilized by customers.
Experience interpreting gas and water readings
General knowledge of the use of computer programs such as Microsoft Office Suite (Outlook, Excel, Word etc.)
Ability to perform detailed work on multiple, concurrent tasks under time constraint; problem solving;
Good listening skills
Understanding of relevant City policies and procedures regarding customer service interactions
Experience in Richmond City Assessor's file.
An understanding of the divisions’ customer service objectives
Corresponding with internal and external departments
interpersonal communication
Skilled in interacting with irate or irrational customers
Utilizing problem solving and critical thinking.

Americans with Disabilities Act Requirements

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job. Prospective and current employees are invited to discuss accommodations.

ENVIRONMENTAL HAZARDS: Working conditions may include exposure to travel to other locations within the City of Richmond as well as outside of the City of Richmond; exposure to hazardous physical conditions such as mechanical parts, electrical currents, vibrations, etc.; atmospheric conditions such as fumes, odors, dusts, gases, and poor ventilation; inadequate lighting; intense noise; and environmental hazards such as disruptive people, imminent danger, and a threatening environment.

PHYSICAL REQUIREMENTS AND WORKING ENVIRONMENT: Due to the nature of work assignments, incumbents must be able to perform detailed work on multiple, concurrent tasks with frequent interruptions and under time constraint. The essential duties of this classification may require the ability to regularly finger, talk, hear, see, and perform repetitive motions; frequently walk; and occasionally stoop, reach, stand, push, pull, lift, grasp, and feel. The working conditions may contain environmental hazards. In terms of the physical strength to perform the essential duties, this classification is considered to be sedentary, exerting up to 10 pounds of force occasionally, and a negligible amount of force frequently or constantly to move objects.

Internal use: HR Generalist to review.

Equal Employment Opportunity Statement

The City of Richmond provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

The City of Richmond is committed to the full inclusion of all qualified individuals. As part of this commitment, the City of Richmond will ensure that persons with disabilities are provided with reasonable accommodations. If you require reasonable accommodations under the Americans with Disabilities Act (ADA) to participate in the job application and/or the interview process, please contact Veronica Kenner, by email at [email protected].

This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation and training.

The City of Richmond Values Veterans. We are an official V3 Certified Company.

The City of Richmond is a proud partner with the US Army Partnership for Your Success PaYS Program.

With over 4,000 employees, the City of Richmond is an "Employer of Choice" among cities throughout the nation. The City strives to hire and retain employees who bring dedication and talent to the workforce. Offering a competitive, cost effective, and quality benefits package is one element of an "Employer of Choice".

The City offers a full range of benefit programs from initial hire through retirement. Please visit our Web site for details.

Apply Now

Refine Your Search

internal investigator jobs in richmond, va

Customer Account Investigator*

Insurance Investigator

Program Manager, Policy, Compliance and Conflicts

Title Settlement / Insurance Investigator

Regional Fraud Investigator

Entry-level AML Investigator - Financial Crimes (Remote Richmond, VA)

Fiscal Grants Coordinator

Subaward Coordinator

Clinical Research Coordinator

Medical Officer

Senior Manager - BSA/AML Complex Investigations (Hybrid/Richmond, VA)

Pre-Award Research Administrator

Clinical Research Associate II

Clinical Research Coordinator - School of Medicine, Neurology

CIMR Research Administrator

Hourly Clinical Research Coordinator - School of Medicine, Neurosurgery

Science Writer - Internal Medicine, Cardiology

Clinical Research Coordinator | School of Medicine, Neurology

Research Fiscal Specialist | SOM | Neurology

SIU - Experienced Field Investigator - Part-Time

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