Top 1 Interviewer Jobs in Richmond, Va

Quality Assurance Interviewer
Virginia Commonwealth University —Richmond, VA
- Part-time
- Experience working with individuals with disabilities
- 3 years
- Bachelor's degree

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Quality Assurance Interviewer
Virginia Commonwealth University —Richmond, VA
Four-year college degree or three years of work experience in a human services related field. The Quality Assurance Interviewer is required to attend online and…

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Family Advocacy Clinician II- Forensic Interviewer/Mental Health Advocate
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Valid Ohio driver’s license and proof of auto insurance is required by hospital policy. Two years of experience in social services, or related field, with an…
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Quality Assurance Interviewer

Virginia Commonwealth University -
Richmond, VA

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Job Details

Part-time

Qualifications

Cold calling
Confidential information handling
Phone communication
Spreadsheets
Phone canvassing
Telephone interviewing
Outbound calling
Video conferences (communication methods)
Quality data entry
Phone interviews

Full Job Description

45002127

907 Floyd Avenue, VCU Main Campus, Virginia, United States, 23284

Community Engagement and Outreach

Hourly/Wage

School Of Education MBU

The Quality Assurance Interviewer is required to attend online and in-person interviewer training events and schedule interviews required for quality assurance. Interviewers are expected to perform the following job responsibilities:

Utilize their personal or VCU acceptable alternative option for phone and internet service for all communications related to this job including sharing a contact number with participants and other VCU staff members

Obtain consent for participation in interview which may include communicating with legal guardians

Communicate with disability service providers to schedule and conduct interviews

Conduct interviews via videoconferencing and phone with people with disabilities who use Home and Community Based Services and/or long term services and supports in Virginia

Document all activities and survey results in online databases

Use an online timekeeping system consistently and accurately

Respond to communications with project staff in a timely manner

Communicate issues with project staff immediately

Potentially include some in-person interviewing and travel using personal transportation

Conduct similar job responsibilities on other projects as assigned which may require additional work hours that cannot exceed an average of 29 hours per week

Other duties as assigned

Required Qualifications:

Consistent and reliable access to a phone and internet service

Provide a phone number that can be shared with the public and other VCU staff members or use the VCU acceptable alternative option

Effective oral and written communication skills that involve describing and promoting quality initiatives in the state which at times may feel as if you are conducting a ‘cold call’

Exceptional organizational skills

Self-initiation with the ability to work independently

Strong problem-solving skills

Ability to prioritize work responsibilities to meet deadlines and goals

Ability to handle confidential and sensitive information appropriately and with discretion

Proficiency using Email, Microsoft Word and a computer

General knowledge of Excel

Demonstrated ability to work independently and ability to work toward common goals as part of a team

Provide reliable transportation to conduct in-person interviews or attend meetings as needed

Must be able to work 9am – 5pm M-F; with some nights and weekends as requested by the project supervisor and based on project needs.

Work a minimum of 20 hours weekly to meet work goals not exceeding 29 hours per week on average. However, during peak times, management reserves the right to request employees to work more hours with advanced notification

Experience with data entry

Preferred Requirements:

Knowledge and experience with people with disabilities

Knowledge and experience with the National Core Indicators surveys

Knowledge of Virginia’s disability services system (i.e. the Department of Behavioral Health and Developmental Services Department for Aging and Rehabilitative Services, Department of Medical Assistance Services, Managed Care Organizations, and Long Term Services and Supports)

Working knowledge of how to schedule and administer Zoom meetings

Proficiency with Google Suite products (i.e. Gmail, google docs etc.)

Four-year college degree or three years of work experience in a human services related field

Experience with interviewing

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Quality Assurance Interviewer

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