Top 19 It end user support specialist Jobs in Richmond, Va

IT End User Support Specialist
Dept Behavioral Health/Develop —Richmond, VA
- $59,465 - $65,000 a year
- Online Application
- Research
- Mid-level
- Office
7d
Specialist - Technology Support Analyst (Central Help Desk)
Chesterfield County Public Schools —Chesterfield, VA
- $59,764.74 - $101,590.99 a year
- Online Application
- Google Workspace
- Current TB test
- Computer Science
IT Support Specialist
Virginia Green Lawn Care —Henrico, VA
- Mid-level
- Windows
- Ability to lift 50 pounds
Quick Apply
11d
Computer User Support Specialist - Junior (Day Shift, Sun - Thu 7:00 - 3:30)
The One 23 Group Inc. —Fort Gregg-Adams, VA
- Day shift
- Computer Science
- No experience needed
- Windows
Quick Apply
Technical Support Specialist
Corporate Transportation Group —Glen Allen, VA
- Full-time
- HIPAA
- Mid-level
- Office
Quick Apply
7d
Computer User Support Specialist – Junior (Swing Shift, Tue - Sat, 3:00PM - 11:30PM)
The One 23 Group —Fort Lee, VA
- Full-time
- Computer Science
- No experience needed
- Windows
EHR Application Support Specialist Tier 1 - Richmond, VA
Software Technology Inc —Richmond, VA
- HIPAA
- Mid-level
- Continuous improvement
Quick Apply
HAWKS Support Specialist
Supreme Court of Virginia —Richmond, VA
- ERP systems
- Office
- High school diploma or GED
11d
IT Infrastructure Specialist
AdvanSix —Chester, VA
- $86,400 - $129,600 a year
- Full-time
- Computer Science
- System design
- Windows
- Health savings account
- Paid holidays
Quick Apply
Technology Support Specialist
Petersburg City Public Schools —Petersburg, VA
- $42,000 - $76,000 a year
- Contract
- Clean driving record
- Inventory control
- Computer Science
Help Desk Specialist
Veterans Yielding Better Opportunities (VYBO) —Chester, VA
- Mid-level
- Windows
- 1 year
Computer User Support Specialist – Junior (Swing Shift, Tue - Sat, 3:00PM - 11:30PM)
The One 23 Group Inc. —Fort Gregg-Adams, VA
- $37,960 a year
- Full-time
- Computer Science
- No experience needed
- Windows
Quick Apply
IT Specialist - Williamsburg
Roman Catholic Diocese of Richmond —Richmond, VA
- Full-time
- Clean driving record
- Microsoft Excel
- Microsoft Outlook
IT Cybersecurity Specialist
Graham Technologies —Fort Gregg-Adams, VA
- $115,000 - $135,000 a year
- Full-time
- Computer Science
- 5 years
- Master's degree
- Paid holidays
- Health insurance
Quick Apply
6d
Military Service - U.S. Navy, Information Technology Professional
U.S. Navy —United States
- $67,000 - $85,000 a year
- Full-time
- Background check
- High school diploma or GED
- Bachelor's degree
- Loan repayment program
- Health insurance

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IT End User Support Specialist
Dept Behavioral Health/Develop —Richmond, VA
In addition, this position is responsible for configuring and deploying laptops, desktops, mobile devices, and peripherals for new and existing employees;…
$59,465 - $65,000 a year
7d
IT Helpdesk Technician
Atlantic Constructors, Inc. —Richmond, VA
Associate's or Bachelor's degree in Information Technology or related field. CompTIA A+, Network+, or Security+ certification.
$50,000 - $60,000 a year
Quick Apply
8d

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FST Logistics, Inc. —Dublin, OH
Associate’s degree in technical or other related field preferred or 5 years of practical experience in such a field. RF Scan Gun maintenance/support a plus!
6d

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IT End User Support Specialist

Dept Behavioral Health/Develop
Richmond, VA

Apply Now

Job Details

Full-time
$59,465 - $65,000 a year
7 days ago

Qualifications

Mobile device support
IT user and group management
Enterprise software
Client rapport building
Incident management software
Employee relationship building
Windows
Cloud service support
Video conferencing software
Desktop (troubleshooting support)
Computer management
Incident management operations support
SaaS platforms
Customer support ticket management
Scripting
Network support
Collaborative technology platforms
Mobile device management
Microsoft Teams
SharePoint
macOS
Hardware management
Video conferences (communication methods)
Access control management
IT security management
Desktop administration
Automation tools
Video conferencing systems operation
Ticketing system technical support

Full Job Description

5108052

Richmond, Virginia, United States

Dept Behavioral Health/Develop

Information Technology

Full-Time (Salaried)

Closing at: Aug 4 2026 - 23:55 EDT

Dept Behavioral Health/Develop

Title: IT End User Support Analyst II

State Role Title: Info Technology Specialist II

Hiring Range: $59,465-$65,000

Pay Band: 5

Agency: Dept Behavioral Health/Develop

Location: Central Office

Agency Website: www.dbhds.virginia.gov

Recruitment Type: General Public - G

Job Duties

The Department of Behavioral Health and Developmental Services (DBHDS) is seeking a motivated IT professional to serve as an IT End-User Support Specialist. This position is responsible for providing excellent customer service to users for desktop, peripheral and Audio-Visual support, and Microsoft SharePoint/Teams administration. This position resolves Level 1 and Level 2 desktop issues which may entail a mixture of day-to-day client support, end-user application support, and conference room support for meeting setups, to include receiving, prioritizing, documenting, and actively resolving end user service requests and incidents. This position also provides onsite and remote IT support across macOS and Windows environments; A/V support for internal and external client meetings; assists in WiFi and network deployments; and assists with hardware purchasing, inventory tracking, asset lifecycle management, and yearly IT planning. In addition, this position is responsible for configuring and deploying laptops, desktops, mobile devices, and peripherals for new and existing employees; Research, install, configure, and support internal software, cloud tools, and enterprise SaaS platforms; and responding to Move, Add, & Change requests for telephone, mobile devices and desktop applications are other functions performed by the Service Desk Analyst role. This is an in-office, Monday-Friday, 8:00 a.m. to 5:00 p.m. position and may also provide limited after-hours on call support.

Additional responsibilities include:

Implementing IT security best practices and supporting MDM deployment.
Creating and maintaining IT documentation, knowledge bases, and training guides.
Recording, tracking, and documenting incidents and workorders in ticketing system (Service Now).
Designing and implementing SharePoint site architecture, navigation, metadata, and content management strategies.
Administering Microsoft SharePoint/Teams, including team creation, lifecycle management, channels, and membership; and resolving user and site issues.
Configuring and managing Microsoft 365 Groups and security groups and administering Microsoft 365 collaboration services.
Supporting Teams meetings, webinars, live events, and integrations with Microsoft 365 services.
Participating in weekly on-call rotation for after-hours escalation of service requests/incidents.

Minimum Qualifications

Experience with Microsoft SharePoint/Teams administration.
Experience troubleshooting desktop hardware and software issues in an Enterprise environment.
Experience in a technical services and support position.
Proficiency with computer software and hardware, including Windows, Mac, MS Teams, Zoom and remote-control tools, and in Microsoft 365 administration.
Familiarity of Active Directory concepts for user account management.
Solid understanding of networking concepts (DHCP, DNS, VPN, VLANs, etc.).
Experience managing MDM platforms (Skyline, Intune, Apple Business Manager).
Familiarity with IT ticketing systems, asset management, and SaaS administration.
Knowledge of scripting or automation tools.
Experience balancing multiple priorities in a fast-moving environment.
Strong knowledge of IT security, access control, and best practices.
Basic familiarity with ITIL Incident Management processes.
Excellent interpersonal, verbal, and written communication skills.
Ability to maintain regular attendance and work regularly scheduled hours.
Ability to take direction and accept supervision.
Demonstrated ability to work independently, organize and accurately prioritize work, be detail-oriented, and understand when urgency is required.
Ability to work effectively with co-workers in a team-oriented, collaborative environment.
Ability to build and maintain positive relationships, both internally and externally, while maintaining a client service focus.
Ability to use sound judgment and discretion in dealing with confidential information, as well as in varied situations.
Must have physical capability to consistently lift 50lbs without assistance.

Additional Considerations

Experience with Service Now.
Certifications such as ITIL, AWS, CompTIA A+, Google IT, Apple ACMT, Microsoft 365, Cisco CCNA or similar.
Microsoft Certified Desktop Support Technician

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

For consideration, interested applicants must apply by completing the online application and/or submit a resume. However, emailed, faxed, and hand-delivered applications and/or resumes will not be accepted. Applications must be submitted by 11:55 p.m., on the listed closing date. Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act.

DBHDS welcomes all applicants authorized to work in the U.S. For more information on how to seek this authorization, please refer to Working in the United States or contact the U.S. Citizenship and Immigration Services office directly.

For any technical assistance with the jobs.virginia.gov website, please contact [email protected].

Contact Information

Name: ShaKiera Miles

Phone: N/A

Email: [email protected] - Inquiries Only/No Submissions, to include resumes.

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.

Apply Now

Refine Your Search

it end user support specialist jobs in richmond, va

IT End User Support Specialist

Specialist - Technology Support Analyst (Central Help Desk)

IT Support Specialist

Computer User Support Specialist - Junior (Day Shift, Sun - Thu 7:00 - 3:30)

Technical Support Specialist

Computer User Support Specialist – Junior (Swing Shift, Tue - Sat, 3:00PM - 11:30PM)

EHR Application Support Specialist Tier 1 - Richmond, VA

HAWKS Support Specialist

IT Infrastructure Specialist

Technology Support Specialist

Help Desk Specialist

Computer User Support Specialist – Junior (Swing Shift, Tue - Sat, 3:00PM - 11:30PM)

IT Specialist - Williamsburg

IT Cybersecurity Specialist

Military Service - U.S. Navy, Information Technology Professional

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