ITSM Change Manager
Amatriot Group, LLC —Glen Allen, VA
- $89,000 - $110,000 a year
- Full-time
- Computer science
- 5 years
- Senior level
Quick Apply
4d
Supervisor Service Desk
Markel Service Inc. —Glen Allen, VA
- $70,000 - $96,800 a year
- Email
- Mid-level
- Office
- Windows
- AD&D insurance
- Employee stock purchase plan
Quick Apply
VDOT Configuration Manager (Hybrid Richmond)
Betis Group, Inc. —Richmond, VA
- $65 - $70 an hour
- Azure
- Mid-level
- AWS
Quick Apply
IT Project Manager – DCMA
Aspetto, Inc. —Fort Gregg-Adams, VA
- Multiple hires
- Azure
- Computer Science
- 5 years
- Paid training
- AD&D insurance
Quick Apply
5d
Configuration Manager
absiusa —Richmond, VA
- $1 an hour
- Azure
- Senior level
Quick Apply
Team Lead, Identity and Access Management — Okta Operations & Engineering
Unisys —Richmond, VA
- Full-time
- Azure
- AWS
- Continuous improvement
AI / Automation Engineer
ICF —Richmond, VA
- $108,006 - $183,610 a year
- Full-time
- 3 years
- Bachelor's degree
- Continuous improvement
IT Project Manager
Centurion Consulting Group —Fort Lee, VA
- Full-time
- Computer science
- Azure
- Computer Science
2d
Lead Forward Deployed Engineer, ServiceNow
Deloitte —Richmond, VA
- $223,700 - $372,900 a year
- Full-time
- Azure
- Computer Science
- Up to 50% travel
10d
IT Project Manager – Defense Contract Management Agency (DCMA)
TLN Worldwide Enterprises Inc —Fort Lee, VA
- $135,000 - $150,000 a year
- Computer Science
- Databases
- Bachelor's degree
1d

More jobs to discover

Find similar jobs that you might be interested in.

Patient Coordinator (West End Offices)
Virginia Physicians For Women —Richmond, VA
Provide front desk coverage across any West End office location as needed by request of supervisor/ upper management. Prior medical office experience preferred.
$19.50 - $23.00 an hour
Quick Apply
9d
Patient Coordinator (Southside Offices)
Virginia Physicians For Women —North Chesterfield, VA
Provide front desk coverage across any Southside office location as needed by request of supervisor/ upper management. High School diploma or equivalent.
$19.50 - $23.00 an hour
Quick Apply

Show more similar jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Junior Cybersecurity Project Manager (Contract to Hire)
Blue Star Partners LLC —Columbus, OH
Bachelor’s degree in Computer Science, Management Information Systems, Engineering, Business, or a related field, or equivalent work experience demonstrating…
$53 - $63 an hour
Quick Apply
Modern IT Service Management Manager
Accenture —Columbus, OH
Minimum 7+ years of experience in IT service management, service integration, or ITSM platform engineering — with sufficient depth to design SIAM models,…
$87,400 - $266,300 a year
1d

Show more jobs in cities nearby

I want to receive the latest job alert for itsm change manager in richmond, va

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

itsm change manager jobs near richmond, va

ITSM Change Manager

Amatriot Group, LLC -
Glen Allen, VA

Quick Apply

Job Details

Full-time
$89,000 - $110,000 a year
4 days ago

Qualifications

Computer science
5 years
Senior level
Leadership
Communication skills

Full Job Description

Location: Glen Allen, VA

Job Type: Full-Time

Target Salary Range*: $89,000 - $110,000.

This represents the potential salary range for this position depending on education level, years of experience and/or certifications in addition to other position specific requirements which may impact salary

Position Overview

The ITSM Change Manager is responsible for overseeing, managing, and improving the IT Change Management process, ensuring that changes to IT services are planned, evaluated, and executed in a controlled and efficient manner. The role requires a strong understanding of ITIL processes, excellent communication skills, and the ability to work collaboratively in a global environment.

Key Responsibilities

Change Management Process

Oversee the end-to-end IT Change Management process, including developing, documenting, and enforcing policies to ensure compliance with ITIL standards, audit requirements, and organizational guidelines.
Review and assess the impact, risk, and benefits of proposed changes to IT services, ensuring alignment with business objectives.
Ensure that all changes comply with regulatory requirements and internal controls.
Maintain comprehensive documentation of change requests, approvals, implementation plans, and post-implementation reviews.

Change Coordination and Governance

Work closely with IT teams, stakeholders, and business units to coordinate the planning, testing, implementation, and validation of changes.
Lead Change Advisory Board (CAB) meetings using CAB Workbench, ensuring that all changes are properly evaluated and approved by relevant stakeholders.
Proactively engage and build relationships with global technical teams.
Provide clear and timely communication to stakeholders regarding change schedules, potential impacts, and outcomes.
Own the forward schedule of change and the release calendar.

Process Improvement and Testing

Identify opportunities for process improvements within Change Management.
Create improvement stories for the backlog that are ready for development and complete user acceptance testing (UAT).
Demonstrate examples of driving process automation for efficiency.

Post-Implementation Review

Facilitate post-implementation review meetings with support teams and change owners to audit failed, emergency, and expedited changes.

Configuration and Incident Management

Collaborate closely with the Configuration Manager to ensure all changes to configuration items are recorded in the CMDB.
Liaise with Incident Managers to ensure that changes are implemented without causing disruption to IT services.

Qualifications

Experience

Minimum 5 years of experience in IT Change Management or a related IT Service Management role. [Required]
Experience using multiple risk models and working with scalable change processes and driving adoption.
Experience working with the IT Change Management Module in ServiceNow and implementing standard processes.
Experience working in a project-based environment, including Scrum, Kanban, or similar agile frameworks.
Experience identifying process improvements, documenting user stories, and performing UAT.
Experience leading cross-functional teams and managing stakeholders at all levels.
Experience working in a large enterprise environment or regulated industry.
Experience working in a global environment.
Experience with IT Service Management tools, such as ServiceNow and BMC Remedy.

Skills

Strong understanding of IT infrastructure, software development, and IT operations.
Ability to assess complex IT changes and their potential impact on business operations.
Excellent verbal and written communication skills, with the ability to convey technical concepts to non-technical stakeholders.
Strong problem-solving skills, with the ability to make decisions under pressure.
High level of attention to detail and a commitment to maintaining accurate records.

Certifications

ITIL v3 or ITIL 4 Foundation certification. [Required]

Education

Degree in Information Technology, Computer Science, or a related field.

Preferred Qualifications

Advanced ITIL certifications are a plus.

Quick Apply

Refine Your Search

itsm change manager jobs in richmond, va

ITSM Change Manager

Supervisor Service Desk

VDOT Configuration Manager (Hybrid Richmond)

IT Project Manager – DCMA

Configuration Manager

Team Lead, Identity and Access Management — Okta Operations & Engineering

AI / Automation Engineer

IT Project Manager

Lead Forward Deployed Engineer, ServiceNow

IT Project Manager – Defense Contract Management Agency (DCMA)

More jobs to discover

Explore jobs in cities nearby

I want to receive the latest job alert for itsm change manager in richmond, va

Explore jobs in more locations

Position Overview

Key Responsibilities

Change Management Process

Change Coordination and Governance

Process Improvement and Testing

Post-Implementation Review

Configuration and Incident Management

Qualifications

Experience

Skills

Certifications

Education

Preferred Qualifications

Job Seeker Tools

Employer Tools

Browse

Stay Connected