Job Description:
PRIMARY FUNCTION:
Process and disburse consumer loans based on stipulations that have been added to a loan decision. To answer incoming calls from members, branch member service representatives and contact center lending advisors and assist accordingly. Proactively contact approved members in a timely manner to close loans in an effort to help the credit union attain overall loan growth goals. To review the terms of the requests and validate information needed for disbursement. Meet sales goals for ancillary products as well as making appropriate recommendations to help members meet their financial goals. Take complete ownership on all secured consumer loan applications assigned from branches, contact center, LSI and web; from communicating loan decision to actual disbursement. Performs work under minimal supervision. Comply with the member experience expectations and VACU policies and procedures.
This position is a hybrid schedule.
JOB DUTIES AND RESPONSIBILITIES:
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Inform, Educate, and Advise members
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Communicate loan decisions, answer questions and guide members, branch and contact center staff through next steps/options in an effort to get the loan closed.
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Utilize lending knowledge and cross selling techniques to discuss additional products and services.
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Develop and maintain complete knowledge of required loan documents, systems and credit reports. Stay up to date of all procedures, policy and system changes.
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Provide detailed loan product, procedure and policy support to branch, resolution and contact center staff.
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Review loan terms with members to ensure accuracy and obtain member acceptance.
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Contact dealers, lienholders and private sellers to ensure accurate information is provided to complete loan process.
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Ensure proper loan terms are set up and documentation is accurate prior to disbursement.
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Verify applicant income according to VACU policy.
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Evaluate member’s income statements in order to verify income.
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Communicate regularly with applicants according to member contact guidelines and inform management when unable to meet expectations.
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Fund all VACU consumer loans to include vehicle, credit card, personal, share secured, workout and personal line of credit.
- Responsible for having working knowledge of title requirements and paperwork for all states.
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Answer incoming calls from front line staff and members.
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Send, receive, and process inbound/outbound documentation from all sources including mail, fax, loan systems, Eltropy and electronic mail.
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Ensure all stipulations are met prior to closing.
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Responsible for educating and selling all ancillary products for all loans being assigned to the processor team.
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Ensure that all processed loans are signed and in compliance with lending guidelines and regulations.
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Responsible for accurate utilization of our electronic signature method to expedite our loan disbursements.
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Guide members to utilize electronic signatures rather than visiting a branch for loan closings.
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Act as a mentor to new hires, providing support during their on the job training.
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Responsible for testing loan system enhancements and changes and providing feedback accordingly.
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Disburse consumer loans in accordance with VACU policy and procedures.
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Must develop and maintain a working knowledge of all applicable federal and state regulations including corporate polices and procedures. Stay up to date on all required loan documents, systems, credit reports and related lending documents.
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Comply with all published enterprise level policies and procedures including, but not limited to, Risk Management policies.
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Complete all required, ongoing enterprise level training including, but not limited to BSA, OFAC, and Information Security.
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Report all Risk Management Policy violations in accordance with policy.
EXPECTATIONS:
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Be accountable to performance measurement goals.
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Detailed knowledge of consumer loan policies, procedures, workflows and guidelines.
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Act as subject matter expert in consumer loan products, policies and procedures, in order to assist the frontline staff with questions.
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Ability to work independently and with a team interdepartmentally to support and achieve credit union initiatives.
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Manage assigned loan queue based on expected member contact guidelines.
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Contribute towards individual, team and company goals while promoting team spirit.
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Make suggestions to improve department efficiency, documentation requirements, and service to members.
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Ability to accommodate flexible schedules including Saturday, overtime and extended hours.
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Adhere to work schedule to include breaks and lunch.
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Performs work under minimal supervision.
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Must have a minimum of 12 months lending experience at VACU.
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No formal progressive discipline for the past 6 months.
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Performs other duties as assigned.
JOB QUALIFICATIONS:
Education: High school degree required. College degree preferred.
Work Experience and Knowledge: Experience in one or more of the following areas are preferred: contact center, lending, and member service. Thorough knowledge of financial products and services is preferred as well as prior experience in a customer service and sales environment.
Skills: Must have excellent PC knowledge and ability to learn new operating systems as needed as well as strong organizational and follow up skills, and flexible to change.
Physical Requirements: This job requires the ability to sit for long periods of time. This job requires infrequent lifting or carrying of objects up to 10 pounds. Must be able to speak clearly, and see clearly with reasonable accommodation.
This position description is not a complete statement of all duties and responsibilities comprising your position. It contains only the facts necessary to evaluate your position on a fair basis.
Salary range: $50,000 - $61,000
