Top 974 Operations representative Jobs in Richmond, Va

Long Term Care Claims Representative – Payment Servicing
Genworth —Richmond, VA
- $45,500 - $83,000 a year
- Full-time
- Remote
- Microsoft Excel
- Microsoft Outlook
- HIPAA
- Paid holidays
- Loan repayment program
Customer Service Representative
Research Marketing and Innovations Inc. —Richmond, VA
- $18 - $24 an hour
- Urgently hiring
- Background check
- Microsoft Outlook
- Computer literacy
- Health savings account
- Health insurance
Quick Apply
Customer Service Representative
FYZICAL Therapy and Balance Centers —Henrico, VA
- Full-time
- Hybrid work
- High school diploma or GED
- Clinic
- Driver's License
- Opportunities for advancement
Quick Apply
Recovery Representative
Atlantic Union Bank —Glen Allen, VA
- $42,400 - $67,800 a year
- Overtime
- Hybrid work
- Microsoft Outlook
- Computer literacy
- Writing skills
- Disability insurance
- Health insurance
1d
CSR/Dispatcher
STEMMLE PLUMBING REPAIR INC —Midlothian, VA
- $22 - $28 an hour
- Overtime
- Spanish
- Computer literacy
- English
- Paid holidays
- Health insurance
Quick Apply
Patient Service Representative
Patient First —Richmond, VA
- $18.75 - $21.25 an hour
- Full-time
- 18 years or older
- Ability to walk for extended periods
- Maintenance
- Paid holidays
- Disability insurance
Customer Care Representative (Escalations and Advanced Customer Support)
James River Air Conditioning Company —Richmond, VA
- $24 - $26 an hour
- Full-time
- 5 years
- Office
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
11d
Communications Call Center Rep - Rotating Days & Evenings
VCU Health System —Richmond, VA
- $16.08 - $24.12 an hour
- Full-time
- Word processing
- HIPAA
- High school diploma or GED
14d
Service Response Center Representative - Day & Evening Shift
VCU Health System —Richmond, VA
- $15.69 - $23.53 an hour
- Full-time
- Word processing
- HIPAA
- High school diploma or GED
International Operations Specialist
ChemTreat —Glen Allen, VA
- $28.50 an hour
- Full-time
- Microsoft Word
- Spanish
- Microsoft Excel
- Health insurance
- Dental insurance
14d
Communications Coordinator
Dept of Criminal Justice Svcs —Richmond, VA
- $82,800 - $93,150 a year
- Online Application
- Hybrid work
- Writing skills
- Mid-level
- Office
1d
Transmix Operator
Kinder Morgan —Richmond, VA
- $32.65 - $38.10 an hour
- Extended hours
- Background check
- Microsoft Excel
- Microsoft Outlook
8d
Office Administrator I General Admin
Builders FirstSource —Chester, VA
- Full-time
- Office
- Administrative experience
- High school diploma or GED
Quick Apply
8d
Customer Service Representative - Onsite
Teleperformance —Richmond, VA
- Full-time
- 18 years or older
- Computer literacy
- Office
- Paid training
- Health insurance
Logistics and Customer Service Representative
Dominion Fiber Technologies —Henrico, VA
- Full-time
- Customer service
- Mid-level
- Team management
- Dental insurance
- 401(k)
Quick Apply
Administrative Coordinator I
Consumer Direct Virginia —Richmond, VA
- Full-time
- Bilingual
- Background check
- Computer literacy
- Profit sharing
- Paid parental leave
Quick Apply
Customer Account Investigator - Field Escalations Team
City of Richmond, VA —Richmond, VA
- $45,302.40 - $77,334.40 a year
- Overtime
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Tuition reimbursement
- Referral program
9d
Customer Service Rep II
GRTC Transit System —Richmond, VA
- $37,440 a year
- Weekends as needed
- Spanish
- Computer literacy
- English
Customer Service Representative -Healthcare
Maximus —Chester, VA
- $15.82 an hour
- Overtime
- HIPAA
- English
- High school diploma or GED
Customer Service Supervisor - Call Center
City of Richmond, VA —Richmond, VA
- $54,516.80 - $102,294.40 a year
- Overtime
- Oracle
- Computer literacy
- Research
- Tuition reimbursement
- Referral program
4d

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Long Term Care Claims Representative – Payment Servicing

Genworth -
Richmond, VA

Apply Now

Job Details

Full-time
$45,500 - $83,000 a year

Benefits

Paid holidays
Loan repayment program
Disability insurance
Health insurance
401(k)
Tuition reimbursement
Paid time off
Family leave
Employee assistance program
Gym membership
Volunteer time off
Life insurance

Qualifications

Customer communication
Contract interpretation
High school diploma or GED
Conflict management
Medical terminology
Customer service problem-solving

Full Job Description

At Genworth, we empower families to navigate the aging journey with confidence. We are compassionate, experienced allies for those navigating care with guidance, products, and services that meet families where they are. Further, we are the spouses, children, siblings, friends, and neighbors of those that need care—and we bring those experiences with us to work in serving our millions of policyholders each day.

We apply that same compassion and empathy as we work with each other and our local communities. Genworth values all perspectives, characteristics, and experiences so that employees can bring their full, authentic selves to work to help each other and our company succeed. We celebrate our diversity and understand that being intentional about inclusion is the only way to create a sense of belonging for all associates. We also invest in the vitality of our local communities through grants from the Genworth Foundation, event sponsorships, and employee volunteerism.

Our four values guide our strategy, our decisions, and our interactions:

Make it human. We care about the people that make up our customers, colleagues, and communities.
Make it about others. We do what's best for our customers and collaborate to drive progress.
Make it happen. We work with intention toward a common purpose and forge ways forward together.
Make it better. We create fulfilling purpose-driven careers by learning from the world and each other.

POSITION TITLE

Long Term Care Claims Representative – Payment Servicing

POSITION LOCATION

This position is available to remote applicants residing in states/locations under Eastern or Central Standard Time: Alabama, Arkansas, Connecticut, Delaware, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nebraska, New Hampshire, New Jersey, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Vermont, Virginia, Washington DC, West Virginia or Wisconsin.

YOUR ROLE

As an Operations team member, you’ll play a crucial role in delivering world-class customer service and capabilities to our policyholders—now and in the future. Long Term Care Claims is transforming and with transformation comes the potential for constant change. You will support our customer centric culture by proactively providing accurate and timely information to ensure policyholders are fully informed during the claims process. You will, as a member of the Payment Servicing Team, partner closely with the Eligibility and Contact Center teams to provide an extraordinary claims experience for our customers. You will work in a fast -paced environment across multiple products, ensuring claims handling follows policy provisions, internal guidelines, and Compliance requirements and will be responsible for the processing and payment of long-term care claims. We operate daily with integrity and character to achieve outstanding results.

SCHEDULED HOURS

During training, your hours will be 8:00 AM-5:00 PM ET. Once training is complete, your regular schedule will be 8:00 AM-5:00 PM ET. Schedule may adjust slightly in the future based on business needs. Candidates are expected to have consistent, reliable and predictable attendance during the duration of virtual classroom training and upon successful completion of training to support the needs of our customers.

What you will be doing

Manage and prioritize a work queue and multiple responsibilities in a fast-paced environment with aggressive deadlines.
Adhere to Standard Operating Procedures to ensure consistency in claims practices and resolution.
Make complex claim-payment decisions based on knowledge and policy provisions
Apply critical thinking and problem-solving skills to adjudicate claims, process transactions, and process payments
Interact with Policy Holders, Powers of Attorney, Agents, Facilities and other entities involved in the claims experience via incoming and outbound calls.
Collaborate and communicate effectively; you will seek solutions rather than just identify problems and will partner with teams across sites to achieve common goals.
Occasionally provide training and support to others, including creating training materials, mentoring, and participating in buddy programs.
Share insights, best practices, and knowledge within Payment Servicing and with supporting departments such as QA, IT, Compliance, Eligibility, and Contact Center.
Maintain the required flexibility to perform tasks outside of the role as needed, with provided training and guidance.
Participate in virtual classroom training for the first several months, actively engaging and completing all training requirements. Employees are required to be on camera during all training sessions, meetings, and as needed per request.
While working remotely, employees will provide a safe and secure workspace that is free of distractions. Additionally, employees must retain a stable and secure internet service provider with the bandwidth and speed to maintain network connectivity (50 mbps).

What you bring

Minimum High School Diploma
Minimum 2 years’ experience in providing professional customer service, preferably in a corporate setting such as medical, financial background, or specifically in Long Term Care.
You demonstrate exceptional communication skills, both written and oral.
You exhibit qualities such as critical thinking, problem-solving, conflict resolution, and collaboration.
Your experience or education has provided you with knowledge of medical terminology, diseases/diagnoses, and the ability to understand and interpret contract language, disability processes, nursing home licensing, and rehabilitative requirements.
Proficient with Microsoft Office applications (e.g., Word, Excel, Outlook, PowerPoint, Teams, etc.)
Ability to toggle between multiple monitors for optimal and efficient productivity
A dedicated, distraction-free home office set up, including a desk or workstation suitable for full-time remote work.

Nice to Have

Previous experience in the insurance industry
Associate or Bachelor’s Degree
Familiarity with HIPPA requirements

Employee Benefits & Well-Being

Genworth employees make a difference in people’s lives every day. We’re committed to making a difference in our employees’ lives.

Competitive Compensation & Total Rewards Incentives
Comprehensive Healthcare Coverage
Multiple 401(k) Savings Plan Options
Auto Enrollment in Employer-Directed Retirement Account Feature (100% employer-funded!)
Generous Paid Time Off – Including 12 Paid Holidays, Volunteer Time Off and Paid Family Leave
Disability, Life, and Long Term Care Insurance
Tuition Reimbursement, Student Loan Repayment and Training & Certification Support
Wellness support including gym membership reimbursement and Employee Assistance Program resources (work/life support, financial & legal management)
Caregiver and Mental Health Support Services

ADDITIONAL INFORMATION

High-Cost Range (includes New York): $56,900- $83,000

National Range: $45,500 - $66,000

Disclaimer: This role is aligned to a national market-based pay range. Actual compensation will vary based on geographic location, experience, skills, and other job-related factors. In addition to base salary, this role is eligible to participate in a bonus incentive plan. Incentive compensation is based on individual and company performance and is not guaranteed.

This position is not eligible for sponsorship.

Apply Now

Refine Your Search

operations representative jobs in richmond, va

Long Term Care Claims Representative – Payment Servicing

Customer Service Representative

Customer Service Representative

Recovery Representative

CSR/Dispatcher

Patient Service Representative

Customer Care Representative (Escalations and Advanced Customer Support)

Communications Call Center Rep - Rotating Days & Evenings

Service Response Center Representative - Day & Evening Shift

International Operations Specialist

Communications Coordinator

Transmix Operator

Office Administrator I General Admin

Customer Service Representative - Onsite

Logistics and Customer Service Representative

Administrative Coordinator I

Customer Account Investigator - Field Escalations Team

Customer Service Rep II

Customer Service Representative -Healthcare

Customer Service Supervisor - Call Center

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