Top 82 Patient representative Jobs in Richmond, Va

Patient Access Representative - Pediatric Neurology - Children's Pavilion - Days
VCU Health System —Richmond, VA
- Full-time
- Finance
- High school diploma or GED
- Clinic
4d
Patient Registration Representative
KidMed —Glen Allen, VA
- Part-time
- Computer literacy
- HIPAA
- High school diploma or GED
- Paid time off
Quick Apply
Patient Representative
CareNow —Chester, VA
- $15.86 - $22.99 an hour
- Full-time
- Urgent Care
- Entry level
- Employee stock purchase plan
- Disability insurance
Quick Apply
Patient Service Representative
Patient First —Richmond, VA
- $18.75 - $21.25 an hour
- Part-time
- 18 years or older
- Ability to walk for extended periods
- Maintenance
- 401(k)
- 401(k) matching
12d
Front Desk Representative
VERNON J HARRIS EAST END COMMUNITY HEALTH CENTER —Richmond, VA
- $19.75 - $30.90 an hour
- Extended hours
- Spanish
- English
- High school diploma or GED
- AD&D insurance
- Paid holidays
Quick Apply
Medical Office Representative - Oncology Clinic - Days
VCU Health System —Richmond, VA
- Full-time
- Microsoft Word
- Windows
- High school diploma or GED
Patient Services Representative – Care-A-Van
Bon Secours —Richmond, VA
- $16.76 - $24.65 an hour
- High school diploma or GED
- Children
- Computer skills
- Health savings account
- Disability insurance
Patient Care Representative
Virginia Eye Institute —Richmond, VA
- $18.00 - $22.98 an hour
- Full-time
- High school diploma or GED
- Clinic
- Typing
- COVID-19 protective measures
Quick Apply
4d
Patient Services Representative
Accessia Health —Midlothian, VA
- $38,000 - $44,000 a year
- Full-time
- Hybrid work
- Basic math
- HIPAA
- High school diploma or GED
- Paid holidays
- Disability insurance
Quick Apply
7d
Patient Care Representative
Pulmonary Associates of Richmond, Inc. —Richmond, VA
- $17.50 - $20.00 an hour
- Full-time
- HIPAA
- High school diploma or GED
- Clinic
- Disability insurance
- Health insurance
10d
Patient Services Representative (30 hours per week)
Shady Grove Fertility —Richmond, VA
- $20 - $22 an hour
- Part-time
- Medical office experience
- Mid-level
- High school diploma or GED
- Paid parental leave
- Paid holidays
Quick Apply
5d
Patient Service Representative-Telehealth
Patient First —Glen Allen, VA
- $18.75 - $21.25 an hour
- Part-time
- Telehealth
- Entry level
- 401(k)
- 401(k) matching
Patient Service Representative
Richmond Gastroenterology Associates —Richmond, VA
- $17 - $21 an hour
- Full-time
- Communication skills
- Entry level
- Health savings account
- Health insurance
Quick Apply
Dental Front Desk Representative
VERNON J HARRIS EAST END COMMUNITY HEALTH CENTER —Richmond, VA
- $18 - $29 an hour
- Extended hours
- Dental office
- Computer literacy
- HIPAA
- AD&D insurance
- Paid holidays
Quick Apply
Imaging Center Front Desk Registrar - Weekend Hours
MEDRVA Healthcare —Henrico, VA
- Full-time
- Microsoft Excel
- HIPAA
- High school diploma or GED
Quick Apply
4d
Front Desk Coordinator Surgery Center
Fresenius Medical Care —Richmond, VA
- Full-time
- High school diploma or GED
- Perioperative Care
- Data entry
Patient Service Representative
Forefront Dermatology —Glen Allen, VA
- Urgently hiring
- Computer literacy
- High school diploma or GED
- Clinic
- Profit sharing
- Health savings account
Dental Front Desk Scheduler -Huguenot
Virginia Family Dentistry —Midlothian, VA
- $17 - $25 an hour
- Full-time
- Dental office
- Ability to walk for extended periods
- 1 year
- Profit sharing
- Paid holidays
Quick Apply
6d
Patient Access Specialist Associate
Ensemble RCM LLC —Richmond, VA
- $17.00 - $18.15 an hour
- Full-time
- Hospital
- Customer service
- High school diploma or GED
- Tuition reimbursement
Customer Service Representative
FYZICAL Therapy and Balance Centers —Henrico, VA
- Full-time
- Hybrid work
- High school diploma or GED
- Clinic
- Driver's License
- Opportunities for advancement
Quick Apply

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Patient Access Representative - Pediatric Neurology - Children's Pavilion - Days

VCU Health System -
Richmond, VA

Apply Now

Job Details

Full-time
4 days ago

Qualifications

Customer communication
High school diploma or GED
Productivity software

Full Job Description

The Patient Access Representative delivers high-quality customer service to patients of all ages, their families, visitors, medical staff, clinicians and co-workers, ensuring all interactions are courteous, timely and respectful.

The Patient Access Representative handles all business functions in an assigned clinical department area to include reception, scheduling, and registering patients for appointments and/or procedures. This position also secures the appropriate patient information; ensures that registration data is correct and accurate; validates insurance eligibility, ensuring accurate data entry; collects co-pays, and supports financial counseling and financial clearance, as necessary.

Essential Job Statements

Greet Patients/Answer Telephone
Provides exceptional customer service by welcoming patients and visitors in a friendly, professional, and respectful manner. Ensures individuals are respected and informed, communicating clearly and effectively, and utilizing appropriate language resources as needed. Assists with traffic flow in and out of the clinic as needed. Addresses patient needs promptly, and maintains a courteous, professional tone at all times.

Co-payment Collection & Registration Data
Collects all patient co-payments and deposits accurately per payer, following department guidelines. Verifies and updates registration data, including demographic and insurance information. Copies and records insurance information per department standards. Follows department policies for cash handling, including cash reconciliation and deposit preparation.

Referral Management

Verifies insurance coverage and understands requirements for HMO, managed care, government and private plans. Secures required referrals/authorizations and links them correctly in the referral module. Obtains needed referrals and authorizations before scheduled procedures, tests, injections and surgeries. Communicates plan-specific referral/authorization requirements to patients and providers. Provides pre-payment guidance for self-pay patients and offers financial assistance. Prepares cost estimates, explains payment expectations and documents all interactions in the patient account.

Appointment Scheduling, Lab & Test Order Entry
Correctly schedules clinic appointments through the medical records software/communication platform. Transcribes physician orders accurately and completely (i.e. lab test, ancillary test) and records them in the appropriate system(s) according to the physician’s instructions and VCUHS policy. Coordinates the collection of pre-operative testing and paperwork, where appropriate.

Patient Record/Verify Registration Data
Maintains proficiency in all aspects of patient medical record keeping in an organized manner. Assists in preparation of the chart before the patient visits. If applicable, assists in breaking down the chart at the completion of the patient's visit. Ensures that all patients arrived in the appointment scheduling system before the end of the appointment day. Where appropriate, appointments are documented as “no-shows” or cancellations before the end of the appointment day. Obtains signatures and completes the required forms including those from managed care and other insurance plans.

E-Documents Management & Scanning
Obtains and scans all appropriate patient medical documentation.

Miscellaneous Responsibilities

Notifies supervisor of issues involving violation of VCUHS policies or procedures.

Performs other duties as assigned and/or participates in special projects to support the mission of VCUHS and department.

Patient Population: N/A

Employment Qualifications

Education Required: High School Diploma or equivalent

Education Preferred: Associates or Bachelor’s Degree in Accounting, Finance, Business Administration, Healthcare Administration or closely related field from an accredited program.

Licensing/ Certification

Licensure Required: N/A

Licensure Preferred: N/A

Certification Required: N/A

Certification Preferred: N/A

Minimum Qualifications

Years and Type of Required Experience:

Demonstrated experience using computers, Microsoft Office applications, and web-based platforms

Experience Preferred: Work experience with medical insurance, HMO, managed care, electronic medical billing/order entry/registration systems, and appointment scheduling.

Previous work experience in a healthcare setting, and knowledge of medical terminology.

Other Knowledge, Skills and Abilities Required: Able to perform daily activities with minimal supervision: being self-directed in the accomplishment of routine activities.

Other Knowledge, Skills and Abilities Preferred: Depending on assignment, may be required to work off-shifts and/or weekend and holidays.

Working Conditions: Periods of high stress and fluctuating workloads may occur. General office environment. May have periods of constant interruptions. Prolonged periods of working alone.

Physical Requirements

Physical Demands: Lifting/ Carrying (0-50 lbs.), Push/ Pull (0-50 lbs.), Stoop, Kneel, Squat, Crawling, Climbing, Balance, Bending

Work Position: Sitting, Walking, Standing

Additional Physical Requirements/ Hazards

Physical Requirements: Manual dexterity (eye/hand coordination), Perform shift work, Hear alarms/telephone/tape recorder, Repetitive arm/hand movements

Hazards: N/A

Mental/Sensory – Emotional

Mental/Sensory: Strong Recall, Reasoning, Problem Solving, Hearing, Speak Clearly, Reading, Logical Thinking

Emotional : Fast pace environment, Able to Handle Multiple Priorities, Frequent and Intense Customer Interactions, Able to Adapt to Frequent Change

EEO Employer/Disabled/Protected Veteran

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Refine Your Search

patient representative jobs in richmond, va

Patient Access Representative - Pediatric Neurology - Children's Pavilion - Days

Patient Registration Representative

Patient Representative

Patient Service Representative

Front Desk Representative

Medical Office Representative - Oncology Clinic - Days

Patient Services Representative – Care-A-Van

Patient Care Representative

Patient Services Representative

Patient Care Representative

Patient Services Representative (30 hours per week)

Patient Service Representative-Telehealth

Patient Service Representative

Dental Front Desk Representative

Imaging Center Front Desk Registrar - Weekend Hours

Front Desk Coordinator Surgery Center

Patient Service Representative

Dental Front Desk Scheduler -Huguenot

Patient Access Specialist Associate

Customer Service Representative

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