Top 16 Program administrator Jobs in Richmond, Va

Customer Service Specialist - Real Estate
City of Richmond, VA —Richmond, VA
- $25.09 - $37.20 an hour
- Full-time
- Basic math
- Research
- Mid-level
- Tuition reimbursement
- Referral program
12d
Administrative Assistant
Home Health Services of Virginia —Mechanicsville, VA
- Part-time
- Computer literacy
- Office
- Administrative experience
Quick Apply
Construction Project Manager II/III (Richmond, VA) (RICHMOND, VA, US, 23219)
Dominion Energy —Richmond, VA
- $102,300 - $132,800 a year
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Up to 50% travel
- Paid holidays
- Health insurance
After School Program Administrator
Blessings For You Childcare Center —Richmond, VA
- $23 - $25 an hour
- Full-time
- Background check
- School experience
- CPR Certification
- Paid time off
Quick Apply
14d
Youth Program Assistant- Part-Time (The WELL)
Hopewell City School District —Hopewell, VA
- $16,624 - $26,365 a year
- Part-time
- High school diploma or GED
- Cleaning
- Communication skills
Bartender | Part-Time | The National
Oak View Group —Richmond, VA
- $2.13 an hour
- Part-time
- Serving
- Bar
- Communication skills
- 401(k)
- 401(k) matching
Food Services Accounting Specialist
Petersburg City Public Schools —Petersburg, VA
- $53,465 - $98,654 a year
- Contract
- School experience
- Mid-level
- Office
Manager of Apprenticeship & Corporate Training (Electric Utility – Non-Union)
CW Wright Construction Co LLC —Richmond, VA
- Full-time
- 7 years
- Fair chance
- Senior level
Quick Apply
Clinician I/II School-Based Services
ChildSavers —Richmond, VA
- School experience
- LMFT
- CPR Certification
- Health savings account
- Paid holidays
Quick Apply
Academic Coordinator of Clinical Education, Physical Therapy
South University —Glen Allen, VA
- Full-time
- Computer literacy
- Physical & Rehabilitation Medicine
- Mid-level
- Health savings account
- Paid holidays
Quick Apply
2d
Music Instrument Repair Specialist
Music & Arts —Richmond, VA
- Email
- 6 years
- High school diploma or GED
- Visual & Performing Arts
Sports Insurance Account Manager
DOXA PROGRAMS LLC —Richmond, VA
- 5 years
- Mid-level
- Bachelor's degree
Quick Apply
Security Installation Technician II
Allied Universal® Technology Services —Richmond, VA
- $25 - $35 an hour
- Full-time
- Clean driving record
- Management
- Military
- AD&D insurance
- Paid holidays
Quick Apply
6d
Nursing Program Director - Rio Grande Valley Texas
Confidential —United States
- Full-time
- Remote
- Background check
- School experience
- Spanish
- Health savings account
- Relocation assistance
Quick Apply

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program administrator jobs near richmond, va

Customer Service Specialist - Real Estate

City of Richmond, VA -
Richmond, VA

Apply Now

Job Details

Full-time
$25.09 - $37.20 an hour
12 days ago

Benefits

Tuition reimbursement
Referral program

Qualifications

Customer communication
Research
High school diploma or GED

Full Job Description

Are you Richmond R.E.A.D.Y? Respect. Equity. Accountability. Diversity…YOU!!!

This is an EXCITING time to Join the City of Richmond! We are committed to nurturing talent, fostering growth opportunities, and building strong connections within our workforce. As we continue to make strides to becoming the employer of choice, we are thrilled about the below employee benefit enhancements:

Virginia Retirement System (VRS)
Language Incentive
Referral Bonus
Tuition Assistance Program

Description

The Real Estate Tax Specialist serves as a vital link between the City and its residents, providing high-quality, front-line expertise within the Real Estate Tax unit. This role is responsible for responding to customer tickets and inquiries, researching routine account issues, entering and updating account information, and processing standard documentation in accordance with established procedures. The Specialist bridges the gap between technical tax data and public understanding, ensuring that taxpayers receive accurate, empathetic, and efficient service regarding their property obligations and available tax relief programs.

This position is considered an Essential Personnel, which means that the incumbent is required to work when the City is closed due to public emergencies, critical or hazardous conditions or inclement weather.

Duties include but are not limited to

Front-Line Public Assistance:

Provide direct assistance to taxpayers at the front counter.
Monitor and manage customer flow via ticketing systems to ensure efficient and high-quality service delivery for citizens managing their real estate obligations.
Interpret complex real estate tax billings and technical data, translating them into clear, easy-to-understand information for non-tax experts.

Account Management:

Resolve customer complaints and billing disputes with professionalism, identifying when to independently settle issues and when to escalate to Real Estate Analysts or management.
Perform credit research and execute bill adjustments or corrections to ensure account accuracy.
Enter data into municipal systems, research and correct account errors.
Assist citizens with applications and eligibility requirements for tax relief assistance programs.

Administrative & Billing Responsibilities:

Assist in the creation of real estate bills participate in quality control reviews related to billing processes to maintain data integrity and accurate tax records.
Support unit leadership with specialized real estate billing projects and seasonal tax cycles.
As assigned, assist with training other employees on real estate related tax operations and processes.
Maintain the departmental file system: compile documentation, prepare files, sort/organize documents, and file/scan documents as required.
Assist with records maintenance activities in compliance with guidelines governing record retention and shredding/destroying confidential or obsolete documents.

Qualifications, Special Certifications and Licenses

KNOWLEDGE, SKILLS, AND ABILITIES:

Knowledge (some combination of the following):

Best practices related to customer service policies and procedures
Real estate valuation
Real Estate tax relief
Municipal governments
CIS billing system
City of Richmond Assessors File
Familiarity using standard office equipment

Skills (some combination of the following):

Proficiency at Microsoft Office Suite
Data entry
Diplomacy
Problem-solving
Account management
Oral and written communication
Interpersonal communication
Basic mathematics
Customer service
Researching
Interacting with potentially irate or irrational customers

Abilities (some combination of the following):

Multi-task
Listen attentively
Analyze information
Work with diverse populations
Work in a fast paced environment
Analyze data to resolve customer issues or concerns
Supplemental Information
Basic math skills

MINIMUM TRAINING AND EXPERIENCE:

High School Diploma or GED
Three years of customer service, reconciliation and adjustment experience
An equivalent combination of training and experience (as approved by the department) may be used to meet the minimum qualifications of the classification

LICENSING, CERTIFCATIONS, and OTHER SPECIAL REQUIREMENTS:

None required

Americans with Disabilities Act Requirements

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job. Prospective and current employees are invited to discuss accommodations.

ENVIRONMENTAL HAZARDS: Working conditions may include exposure to travel to other locations within the City of Richmond as well as outside of the City of Richmond; exposure to hazardous physical conditions such as mechanical parts, electrical currents, vibrations, etc.; atmospheric conditions such as fumes, odors, dusts, gases, and poor ventilation; inadequate lighting; intense noise; and environmental hazards such as disruptive people, imminent danger, and a threatening environment.

PHYSICAL REQUIREMENTS AND WORKING ENVIRONMENT: Due to the nature of work assignments, incumbents must be able to perform detailed work on multiple, concurrent tasks, with frequent interruptions and under time constraint. While performing the essential duties of this job, the employee is regularly required to talk, see, hear, finger (pick, pinch, type, or otherwise work primarily with fingers), and use substantial repetitive motions of the wrists, hands and fingers. The employee is occasionally required to stoop, kneel, crouch, walk and reach extending hands and arms in any direction. In terms of the physical strength to perform the essential duties, this classification is considered to be sedentary, exerting up to 10 pounds of force occasionally, and a negligible amount of force frequently or constantly to move objects.

Internal use: HR Generalist to review.

Equal Employment Opportunity Statement

The City of Richmond provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

The City of Richmond is committed to the full inclusion of all qualified individuals. As part of this commitment, the City of Richmond will ensure that persons with disabilities are provided with reasonable accommodations. If you require reasonable accommodations under the Americans with Disabilities Act (ADA) to participate in the job application and/or the interview process, please contact Veronica Kenner, by email at [email protected].

This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation and training.

The City of Richmond Values Veterans. We are an official V3 Certified Company.

The City of Richmond is a proud partner with the US Army Partnership for Your Success PaYS Program.

With over 4,000 employees, the City of Richmond is an "Employer of Choice" among cities throughout the nation. The City strives to hire and retain employees who bring dedication and talent to the workforce. Offering a competitive, cost effective, and quality benefits package is one element of an "Employer of Choice".

The City offers a full range of benefit programs from initial hire through retirement. Please visit our Web site for details.

Apply Now

Refine Your Search

program administrator jobs in richmond, va

Customer Service Specialist - Real Estate

Administrative Assistant

Construction Project Manager II/III (Richmond, VA) (RICHMOND, VA, US, 23219)

After School Program Administrator

Youth Program Assistant- Part-Time (The WELL)

Bartender | Part-Time | The National

Food Services Accounting Specialist

Manager of Apprenticeship & Corporate Training (Electric Utility – Non-Union)

Clinician I/II School-Based Services

Academic Coordinator of Clinical Education, Physical Therapy

Music Instrument Repair Specialist

Sports Insurance Account Manager

Security Installation Technician II

Nursing Program Director - Rio Grande Valley Texas

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Description

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Qualifications, Special Certifications and Licenses

Americans with Disabilities Act Requirements

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