Top 1415 Quality program manager Jobs in Richmond, Va

Senior Supervisor, Customer Service
Abbott Laboratories —Richmond, VA
- $86,700 - $173,300 a year
- Full-time
- Microsoft Excel
- Microsoft Office
- Bachelor's degree
- Health insurance
- Tuition reimbursement
Program Manager Skipwith Academy
LLE Education Group —Mechanicsville, VA
- Weekends as needed
- School experience
- Classroom
- Bachelor of Science
- Health insurance
- Dental insurance
Quick Apply
14d
Construction Assistant Project Manager
Shurm Homes Inc —Mechanicsville, VA
- From $65,000 a year
- Weekends as needed
- Background check
- Construction site
- Customer service
- Health savings account
- AD&D insurance
Quick Apply
RN Manager Emergency Services Free Standing ED
Henrico Doctors' Hospital —Richmond, VA
- $84,926.40 - $127,400.00 a year
- Full-time
- Mid-level
- 3 years
- Neurology
- Employee stock purchase plan
- Disability insurance
Quick Apply
7d
Used Car Manager
Confidential Car Dealership —Midlothian, VA
- $107,000 - $135,000 a year
- Full-time
- Background check
- Dealership
- Customer service
- Health savings account
- Disability insurance
Quick Apply
6d
Commercial Construction Project Manager
Confidential —Richmond, VA
- Full-time
- Background check
- PMP
- Construction site
- Fuel card
- Health insurance
Quick Apply
RN Manager Free Standing Emergency Department
Henrico Doctors' Hospital —Richmond, VA
- $84,926.40 - $127,400.00 a year
- Full-time
- Mid-level
- 3 years
- Neurology
- Employee stock purchase plan
- Disability insurance
Quick Apply
Commercial HVAC/R Field Supervisor
Quick Servant Co Inc —Richmond, VA
- Up to $60 an hour
- Full-time
- Background check
- Clean driving record
- Customer service
- AD&D insurance
- Paid holidays
Quick Apply
Business Development Manager – Industrial Fluid Sealing
Ferguson Enterprises, LLC —Richmond, VA
- $3,600.00 - $7,791.30 a month
- Urgently hiring
- Up to 50% travel
- Mid-level
- Office
- Paid parental leave
- Health insurance
RN Manager Cardiovascular Pulmonary Stepdown Unit
Chippenham Hospital —Richmond, VA
- $80,891.20 - $121,326.40 a year
- Full-time
- Mid-level
- Leadership
- 2 years
- Employee stock purchase plan
- Disability insurance
Quick Apply
Day Support Program Manager
Cornerstone Support Services, Inc. —Mechanicsville, VA
- $55,000 - $60,000 a year
- Full-time
- Working with individuals with developmental disabilities
- HIPAA
- Mid-level
Quick Apply
6d
Employee Benefits Manager
Virginia Farm Bureau —Richmond, VA
- $90,000 - $110,000 a year
- Full-time
- Hybrid work
- 3 years
- Analysis skills
- Organizational skills
- Health savings account
- Health insurance
Quick Apply
5d
Assistant Sales Manager
Ashley —Richmond, VA
- $60,000 - $85,000 a year
- Full-time
- Marketing
- Mid-level
- Bachelor's degree
- Disability insurance
- Health insurance
Quick Apply
Operations Manager
Emerald Isle Food LLC —Richmond, VA
- $75,000 - $80,000 a year
- Full-time
- Spanish
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
Sr. Manager Manufacturing Engineering
Kraft Heinz Company —Virginia
- $120,800 - $151,000 a year
- 5 years
- Bachelor of Science
- Engineering
- AD&D insurance
- Paid holidays
10d
Case Manager Registered Nurse RN
Henrico Doctors' Hospital —Richmond, VA
- $32.95 - $49.42 an hour
- Full-time
- 5 years
- Neurology
- Senior level
- Employee stock purchase plan
- Disability insurance
Quick Apply
Construction Health & Safety Manager
Hercules Fence —Ashland, VA
- $85,000 - $105,000 a year
- Full-time
- Background check
- Spanish
- CPR Certification
- Paid holidays
- Disability insurance
Quick Apply
6d
Associate Account Manager - Pharma & Personal Care
Ecolab Inc. —Richmond, VA
- $93,800 - $140,600 a year
- Overtime
- Up to 50% travel
- Bachelor of Science
- Engineering
- Paid holidays
- Health insurance
RN Registered Nurse Supervisor
Petersburg Healthcare Center —Petersburg, VA
- Full-time
- Nursing
- RN License
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Evening Nurse Supervisor
Canterbury Rehabilitation and Healthcare Center —Richmond, VA
- $38 - $60 an hour
- Full-time
- CPR Certification
- RN License
- BLS Certification
- Dental insurance
- Tuition reimbursement
Quick Apply
5d

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Senior Supervisor, Customer Service

Abbott Laboratories -
Richmond, VA

Apply Now

Job Details

Full-time
$86,700 - $173,300 a year

Benefits

Health insurance
Tuition reimbursement
Retirement plan

Qualifications

Microsoft Excel
Managing teams in a customer support role
Microsoft Office
Key Performance Indicators
Bachelor's degree
Leading team collaboration initiatives
Data-driven problem-solving
Management reporting
Business operations
Cross-functional team management
Call center management
Cross-functional communication
Excel data analysis

Full Job Description

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

Our diagnostic solutions are utilized in hospitals, laboratories, and clinics worldwide. The crucial information derived from our tests, instruments, and informatics systems is often the first step in patient care decision-making for hundreds of health conditions, ranging from heart attacks to blood disorders, infectious diseases, and cancers.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self, and live a full life. You’ll also have access to:

Career development with an international company where you can grow the career you dream of.
Participants who complete a short wellness assessment qualify for FREE coverage in our HIP PPO medical plan. Free coverage applies in the next calendar year.
An excellent retirement savings plan with a high employer contribution.
Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
A company that is recognized as one of the best big companies to work for, as well as the best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

The position of Senior Supervisor, Customer Service is within our Toxicology business located in Richmond, Virginia.

This role drives customer satisfaction and service performance to strengthen the Abbott brand by designing and managing KPIs for call intake, order entry, ticket volumes, and overall customer experience. It uses data insights to optimize staffing, maintain coverage, meet goals, and ensure effective support through strong knowledge of diagnostic systems in customer environments.

The role also manages escalated customer issues, ensuring timely resolution, while analyzing trends, reporting performance, and identifying process improvements through SOPs to reduce wait times. It leads hiring, training, and coaching of frontline teams and collaborates across functions—manufacturing, shipping, applications, sales, accounting, R&D, and quality—to align communication and drive continuous improvement.

What You’ll Work On

Process & performance optimization: Continuously improve call intake and order entry through performance monitoring, automation tools, and cost-effective solutions; manage departmental budgets and drive corrective actions to meet financial goals.
Customer issue resolution: Troubleshoot and resolve customer concerns using root cause analysis, coordinating cross-functional support as needed to ensure timely outcomes.
Team leadership & culture: Train, coach, and develop customer service associates while modeling professionalism, driving change adoption, and promoting service excellence across the organization.
Compliance & quality: Execute responsibilities in alignment with business policies and regulatory standards (ISO, FDA), maintain strong quality awareness, and ensure adherence to the Quality Management System.
Professional conduct & continuous support: Represent the organization with integrity in all interactions, remain aware of product quality implications, and support additional projects and responsibilities as assigned.

Required Qualifications

Bachelor’s degree
4+ years in call center operations, order processing, and customer service team leadership.
Experience managing service performance, workflows, and KPIs; strong ability to analyze and present data (advanced Excel/MS Office).
Previous experience leading teams and influencing stakeholders across a matrix environment.
Strong communication, analytical thinking, problem-solving, and execution skills with a results-driven, detail-oriented approach.

Preferred Qualifications:

Flexible and proactive, with the ability to manage multiple priorities and adapt quickly in a fast-paced, dynamic environment.

Participants who complete a short wellness assessment qualify for FREE coverage in our HIP PPO medical plan. Free coverage applies in the next calendar year.

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott, and on Twitter @AbbottNews and @AbbottGlobal.

The base pay for this position is $86,700.00 – $173,300.00. In specific locations, the pay range may vary from the range posted.

Apply Now

Refine Your Search

quality program manager jobs in richmond, va

Senior Supervisor, Customer Service

Program Manager Skipwith Academy

Construction Assistant Project Manager

RN Manager Emergency Services Free Standing ED

Used Car Manager

Commercial Construction Project Manager

RN Manager Free Standing Emergency Department

Commercial HVAC/R Field Supervisor

Business Development Manager – Industrial Fluid Sealing

RN Manager Cardiovascular Pulmonary Stepdown Unit

Day Support Program Manager

Employee Benefits Manager

Assistant Sales Manager

Operations Manager

Sr. Manager Manufacturing Engineering

Case Manager Registered Nurse RN

Construction Health & Safety Manager

Associate Account Manager - Pharma & Personal Care

RN Registered Nurse Supervisor

Evening Nurse Supervisor

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