Dental Front Desk
Capital Area Health Network (CAHN)
Richmond, VA — On‑Site Position
Make a real impact with Capital Area Health Network (CAHN), a dynamic and growing Federally Qualified Health Center (FQHC) located in the heart of Richmond, VA. We’re expanding our team and seeking talented, mission‑driven professionals who want to elevate community health. At CAHN, we innovate, we serve with purpose, and we are just better. Step into a role where your work creates lasting change.
Our Core Values
Compassion – We treat every person with dignity and fairness, ensuring no one feels alienated or discriminated against.
Accountability – We safeguard confidentiality and remain transparent with all stakeholders.
Reverence – We are called to serve and uplift those in need while fostering mutual respect.
Excellence – We commit to continuous learning to deliver culturally responsive, high‑quality care.
Stewardship – We manage resources responsibly for the benefit of our organization and community.
Who We Are
CAHN provides comprehensive primary care, dental services, and behavioral health support, ensuring every person receives the quality care they deserve—regardless of background or circumstance.
Our Mission:
To deliver effective, accessible, and culturally responsive care, education, and advocacy that promote health and quality of life.
Discover a place where your work makes a difference.
Discover Capital Area Health Network.
Job Summary
The Dental Front Desk Rep is responsible for answering phone calls for Capital Area Health Network, especially the Dental Department, scheduling appointments, leaving messages for providers and other staff members, responding to general inquiries, and providing solutions to callers’ questions and concerns.
Essential Functions
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Answer phones and respond to inquiries regarding appointment scheduling and general questions while providing satisfactory customer service.
- Provide effective and courteous communication with patients to understand their needs and purpose of visit with a high level of professionalism and human relations skills.
- Educate patients on the importance of follow-up appointments and schedule appointments that support office flow and function.
- Collect information from patients and enter data into their electronic health record, constantly updating changes that may occur over time.
- Always maintain HIPAA and client confidentiality.
- Facilitate effective communication between patients, providers, and staff.
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Interact positively with a diverse patient population.
- Demonstrate knowledge of skills necessary to meet the patient’s physical, educational, and safety needs. Perform other administrative duties and related tasks as assigned by the management team and staff.
- Develop, implement, project, and maintain a professional company image through phone interaction.
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Records upkeep, which includes, but is not limited to, developing, organizing, filing, and general maintenance of records. Complete call notes and document all communications with patients promptly. Alert supervisor of any trends in patient calls.
- Identify, research, and resolve patient issues using the necessary computer system and escalate as needed per chain of command.
- Confirm appointments 1 week and 1 day from office visit.
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Monitor assigned voicemails and messages to the appropriate party.
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Performs other duties as assigned
Schedule
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Monday-Tuesday 8:00 a.m. - 7:00 p.m.
Wednesday-Friday, 8:00 a.m.–5:00 p.m. -
Occasional extended hours
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On-site position
Benefits at CAHN
We value our team, and it shows in our comprehensive benefits package:
Health Coverage
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Medical, Dental, and Vision Insurance
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Secondary Gap Insurance
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Prescription Drug Plan
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Supplemental Policies through Colonial Life
Financial Security
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401(k) Retirement Plan with up to 3% Company Match
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Employer‑Sponsored Short‑Term Disability
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Employer‑Paid Life and AD&D Insurance
Work‑Life Balance
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Paid Time Off (PTO) accrued beginning Day 1
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Self‑Care Floating Holidays
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8.5 Paid Holidays
Additional Support
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Employee Assistance Program (EAP)
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Public Service Loan Forgiveness (PSLF) eligibility
We are committed to supporting your well‑being—at work and beyond.
Education & Experience
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High school diploma or equivalent required.
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Minimum of two years' experience required in a medical office environment as a dental assistant or front desk representative, or any equivalent combination of education, training, and experience which provides the required knowledge and abilities. DANB Certification preferred
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Basic office skills: typing, faxing, scanning, and telephone etiquette
- Preferred experience and proficiency in Dentrix
Qualifications
To perform this job successfully, individuals must be able to carry out each essential function satisfactorily. The requirements listed represent the knowledge, skills, abilities, and other characteristics necessary for the role. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Work Environment & ADA Notice
This position may involve exposure to infectious agents, including HIV, hepatitis, and tuberculosis. Essential job duties are listed above and may be modified as needed under applicable ADA guidelines. Employees may be required to perform other job‑related responsibilities as assigned and may request reasonable accommodations at any time.
Education and Experience:
- High School diploma and/or GED required; minimum of two years' experience required in medical office environment as a dental assistant or front desk representative, or any equivalent combination of education, training, and experience which provides the required knowledge and abilities.
- Basic office skills: typing, faxing, scanning, and telephone etiquette
- Preferred experience and proficiency in Dentrix
Required Knowledge, Skills and Abilities:
- Excellent communication skills (written and oral)
- Attention to detail
- Ability to plan and organize work
- Possesses physical strength necessary to lift mail bins, boxes, and related items
- Ability to operate office equipment and basic computer skills
Our Core Values
“Values that matter…because CAHN C.A.R.E.S."
- Compassion
- Accountability
- Reverence
- Excellence
- Stewardship
Commitment to Diversity, Equity, and Inclusion:
Capital Area Health Network is an Equal Opportunity Employer. Our intention is to be an organization that shows up for people, enabled by a culture of belonging that is rooted in diversity, equity and inclusion and reflective of the people and community we serve. We commit ourselves to enabling a workplace and a world where everyone feels they belong and unlocking potential for people everywhere. When no one gets left behind, when we move forward together, we can create limitless possibilities for all.
NOTE: Capital Area Health Network reserves the right to modify, interpret, or apply this job description, as it desires. This job description in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position. This job description is not an employment contract, implied or otherwise. The employment relationship remains “at-will”. The aforementioned job requirements may be changed to fulfill any obligation(s) to reasonably accommodate qualified individuals with disabilities.
