Top 159 technical support Jobs in richmond, va

Industrial Refrigeration Technical Support Specialist
Hill Phoenix a Dover Food Retail Company —Colonial Heights, VA
- Online Application
- Microsoft Word
- Background check
- Microsoft Outlook
- Paid holidays
- Health insurance
Quick Apply
In-Home Sales & Tech Support (Full-Time)
Asurion —Richmond, VA
- $19 an hour
- Weekends as needed
- Office
- Residential
- Driver's License
- Paid training
- Mileage reimbursement
1d
Sr. Help Desk Support Technician, Sun-Wed, Nights
ID Logistics —Henrico, VA
- $65,000 - $68,000 a year
- Night shift
- Mid-level
- Windows
- High school diploma or GED
- Health savings account
- Health insurance
Sr. Help Desk Support Technician, Wed -Sat Nights
ID Logistics —Henrico, VA
- $65,000 - $68,000 a year
- Night shift
- Mid-level
- Windows
- High school diploma or GED
- Health savings account
- Health insurance
Sr. Help Desk Support Technician, Day Shift
ID Logistics —Henrico, VA
- $65,000 - $68,000 a year
- Day shift
- Mid-level
- Windows
- High school diploma or GED
- Health savings account
- Health insurance
Customer Support Specialist
Vitu, Inc. —Richmond, VA
- $18.50 - $23.00 an hour
- Full-time
- High school diploma or GED
- Associate's degree
- Communication skills
- Commuter assistance
- Health savings account
Quick Apply
Help Desk Technician - IT
Shamin Hotels —Richmond, VA
- From $20 an hour
- Overtime
- Computer science
- Computer Science
- Bachelor of Science
- Health insurance
- Dental insurance
Quick Apply
Technical Support Specialist
RICHMOND REDEVELOPMENT AND HOUSING AUTHORITY —Richmond, VA
- $50,000 - $60,000 a year
- Full-time
- Word processing
- Mid-level
- Driver's License
Quick Apply
IT Help Desk Technician
Murgado Automotive Group —Richmond, VA
- $25 - $35 an hour
- Weekends as needed
- Computer Science
- Dealership
- English
- Health insurance
- Dental insurance
Quick Apply
Operations Support Specialist
Capgemini —Richmond, VA
- $34.67 - $54.18 an hour
- Extended hours
- Mid-level
- Windows
- Warehouse experience
- Health insurance
- Dental insurance
8d
HSN Customer Service Specialist
HSN —Richmond, VA
- $15 an hour
- Weekends as needed
- Remote
- Computer skills
- In-person
- 1 year
- Health insurance
- 401(k)
Geek Squad Agent (Retail Store)
Best Buy —Richmond, VA
- $15.00 - $17.88 an hour
- Part-time
- Entry level
- Under 1 year
- Employee discount
13d
Technical Support Specialist
QubicaAMF —Mechanicsville, VA
- $21 - $24 an hour
- Full-time
- Bilingual
- 18 years or older
- Office
- Paid holidays
- Health insurance
Quick Apply
IT Help Desk Tier 1
Country Club of Virginia, Inc. —Richmond, VA
- Online Application
- Office
- Windows
- High school diploma or GED
- Disability insurance
- Health insurance
Quick Apply
12d
Desktop Support Engineer
Software Technology Inc —Richmond, VA
- $29 an hour
- Mid-level
- Office
- Training & development
Quick Apply
IT Specialist
Labcorp —Richmond, VA
- $22 - $32 an hour
- Full-time
- Background check
- Computer Science
- Bachelor of Science
- Employee stock purchase plan
- Disability insurance
13d
Call Center Remote Customer Service Representative
D&A CONSULTING SERVICE LLC —Richmond, VA
- $17.00 - $18.50 an hour
- Full-time
- Remote
- Background check
- 18 years or older
- Spanish
- Paid training
- Paid time off
Quick Apply
Desktop Support
Software Technology Inc —Richmond, VA
- Mid-level
Quick Apply
Specialist - Technology Support Analyst
CCPS - Various Locations —Chesterfield, VA
- $57,488.00 - $97,720.85 a year
- Full-time
- Classroom
- Current TB test
- Writing skills
Customer Support Specialist I
All Points Broadband —Richmond, VA
- Full-time
- Hybrid work
- Background check
- Pass drug screening
- Research
- Health savings account
- Health insurance

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Industrial Refrigeration Technical Support Specialist

Hill Phoenix a Dover Food Retail Company
Colonial Heights, VA

Quick Apply

Job Details

Full-time

Benefits

Paid holidays
Health insurance
Dental insurance
401(k)
Vision insurance
401(k) matching

Qualifications

Microsoft Word
Customer communication
Microsoft Outlook
HVAC/R
High school diploma or GED
Problem-solving
Refrigeration
Electrical troubleshooting
Customer issue escalation
Phone call management
Mechanical knowledge

Full Job Description

Dover Food Retail (DFR) is a leading manufacturer of Display Cases, Specialty Products, Refrigeration Systems, Power Systems and Comprehensive Services; and leading our industry by Innovating What’s Next in glass doors and intelligent merchandising technologies that keep food safe under brands such as HillPhoenix and Anthony.

DFR is part of the Refrigeration and Food Equipment segment of the Dover Corporation® (NYSE: DOV). Dover is a diversified global manufacturer with annual revenues in excess of $7 billion.

DFR is built on creativity and customer-centric innovation delivered by people invigorated by a strong sense of responsibility to help our customers win in their marketplaces. The relationships we build with our customers are as important to our success as the products we manufacture. This collaborative environment delivers FRESH THINKING, reassuring our customers that they choose the best when they choose to work with the people of Dover Food Retail.

What we’re looking for:

We are looking for an individual with expert knowledge and experience to provide remote after-sales support for our customers and service partners. This person will be the intermediary between field representatives, service partners, customers and internal functions ensuring accurate and efficient flow of information to resolve customer issues completely and timely with a tremendous focus on resolving the issue at first contact. This role will report to the Inside Service Support Leader and will be based out of our local facility. Ideal candidates will take ownership of promptly solving customer inquiries and ensure that actionable voice of the customer data is captured from each customer interaction to fuel continuous improvement activities.

What you’ll be responsible for in this role:

Provide expert remote technical support to customers, service partners and other functional departments to improve knowledge and resolve issues related to operation, installation, troubleshooting and maintenance of DFR products.
Support Sales team, as needed, in addressing product complaints, questions, and resolutions.
Coordinate activities related to problem resolution between quality, warranty, field service, engineering, and sourcing departments.
Help develop technical service bulletins to educate service partners and internal parties regarding common field issues and methods of resolving.
Act as the internal escalation point for after-sales support team, helping ensure service levels are maintained and accurate resolution.
Working directly with Engineering and other departments when collaboration is needed to fulfill internal requests for information.
Participate in and support process improvement initiatives.

What are the basic qualifications?

High School diploma or GED / Equivalency.
2+ years of experience in a customer facing role in a business–to-business environment.
3+ years of experience in providing remote technical solutions in a call center environment or 3+ years’ experience with the manufacture, testing, or support of HVAC or refrigeration products.
2+ years’ experience with at least one DFR system used to support DFR products (IE: Syteline, Integra, AS-400, SalesForce, etc.).

What are the preferred qualifications?

2 years technical degree or certification in HVAC or refrigeration.
2+ years remote troubleshooting / technical support experience for similar products and applications in the refrigeration industry.
2+ years related experience in a technical role (Service technician, Quality technician, remote technical support) in the commercial refrigeration industry.

To be a great fit for the role:

Excellent communication and problem-solving skills
Professional and courteous demeanor
Strong industry knowledge and experience
Superior technical aptitude and mechanical inclination with high emphasis given to the ability to understand and trouble shoot electrical circuitry and applicable schematics.
Be a customer and brand advocate.
Familiarity and use of formal problem-solving techniques
Adept at using customer contact technology and software (telephony systems, CRM – Salesforce preferred)
Good communications skills with a customer service focus.
Ability to interpret store layout and technical documents.
Proficiency with MS products (Outlook, Powerpoint, Excel, Word, Vision)

How We Define Our Values and Why You Should Join Our Team:

The backbone behind our collection of outstanding businesses is a team of dedicated employees who protect and enhance our valued reputation for quality and delivering what we promise. It’s our values that define Dover to all of our key audiences: our shareholders, customers, prospective employees and especially to ourselves.

These values must be expressed in our work and embody our actions, as they form the basis by which we do our jobs, make decisions and measure our performance. It’s our unwavering commitment to maintaining our values that defines who we are as a Company.

Collaborative Entrepreneurial Spirit
Winning Through Customers
Respects and Values People
Expectations for Results
High Ethical Standards, Openness, and Trust

What’s in it for you?

Medical, Dental, and Vision
401k Retirement Plan
Flexible Spending
Paid Holidays

We consider several job-related, non-discriminatory factors when determining the pay rate for a position, including, but not limited to, the position’s responsibilities, a candidate’s work experience, a candidate’s education/training, the position’s location, and the key skills needed for the position. Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work.

The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.

Dover Food Retail is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact [email protected] for assistance with an accommodation. Kindly specify Job Requisition Number / Job Title and Location in response.

Job Type: Full-time

Expected hours: No less than 40 per week

Benefits:

401(k) matching
Dental insurance
Health insurance
Vision insurance

Application Question(s):

Do you have refrigeration/electrical trouble shooting experience

Work Location: In person

Quick Apply

Refine Your Search

technical support jobs in richmond, va

Industrial Refrigeration Technical Support Specialist

In-Home Sales & Tech Support (Full-Time)

Sr. Help Desk Support Technician, Sun-Wed, Nights

Sr. Help Desk Support Technician, Wed -Sat Nights

Sr. Help Desk Support Technician, Day Shift

Customer Support Specialist

Help Desk Technician - IT

Technical Support Specialist

IT Help Desk Technician

Operations Support Specialist

HSN Customer Service Specialist

Geek Squad Agent (Retail Store)

Technical Support Specialist

IT Help Desk Tier 1

Desktop Support Engineer

IT Specialist

Call Center Remote Customer Service Representative

Desktop Support

Specialist - Technology Support Analyst

Customer Support Specialist I

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