Top 47 Work from home customer service Jobs in Richmond, Va

Commercial Insurance Service Account Manager
Bearing Insurance Group, LLC —Virginia
- $40,000 - $50,000 a year
- Full-time
- Remote
- Mid-level
- High school diploma or GED
- Analysis skills
- Wellness program
- Health savings account
Quick Apply
Call Center Remote Customer Service Representative
D&A CONSULTING SERVICE LLC —Richmond, VA
- $17.00 - $18.50 an hour
- Full-time
- Remote
- Background check
- 18 years or older
- Spanish
- Paid training
- Paid time off
Quick Apply
Customer Service Representative - Seasonal
Williams-Sonoma Inc. Customer Care Centers —Richmond, VA
- $15 an hour
- Seasonal
- Remote
- Residential
- 1 year
- Communication skills
- Work from home
- Employee discount
10d
HSN Customer Service Specialist -2nd Shift
HSN —Richmond, VA
- $15 an hour
- Weekends as needed
- Remote
- Computer skills
- 1 year
- Entry level
- Health insurance
- 401(k)
Seasonal Customer Service Representative - 2026 (Eastern Region)
Minted —Richmond, VA
- $17.62 - $19.19 an hour
- Weekends as needed
- Remote
- Residential
- Bachelor's degree
- Experience equivalent to degree accepted
Quick Apply
12d
Customer Service Representative - Technical
Disabled Veteran Solutions —Petersburg, VA
- From $18.92 a week
- Extended hours
- Remote
- Background check
- Computer literacy
- Pass drug screening
- Paid training
- Health insurance
Quick Apply
Customer Solutions Specialist (Second Shift)
AWeber —Richmond, VA
- Weekends as needed
- Remote
- Mid-level
- Paid holidays
- Disability insurance
Branch Coordinator - TELEWORK
Apria Healthcare LLC —Glen Allen, VA
- $16.66 - $20.97 an hour
- Full-time
- Remote
- Background check
- Inventory management
- Computer literacy
- Paid parental leave
- Disability insurance
Quick Apply
12d
Customer Success Manager
3E —Richmond, VA
- $74,000 - $84,000 a year
- Full-time
- Remote
- Mid-level
- 2 years
- Communication skills
- Disability insurance
- Health insurance
Quick Apply
Enterprise Customer Success Manager
MariaDB plc —Richmond, VA
- $70,000 - $75,000 a year
- Full-time
- Remote
- Mid-level
- Analysis skills
- Organizational skills
- Paid holidays
- Disability insurance
Quick Apply
Customer Success Manager
Nortek Air Solutions, LLC —Richmond, VA
- Full-time
- Remote
- Mid-level
- Bachelor's degree
- Business
- Disability insurance
- Health insurance
Quick Apply
Work From Home Bilingual (Spanish) Senior Complaints Coordinator - USPAN
Capital One —Richmond, VA
- Email
- Remote
- Spanish
- English
- High school diploma or GED
- Work from home
10d
Work From Home Bilingual (Spanish) Senior Complaints Coordinator - USPAN
Information Technology Senior Management Forum —Richmond, VA
- $49,774 a year
- Email
- Remote
- Spanish
- English
- Mid-level
- Work from home
9d
Operations Manager
HEALTHPLANONE, LLC —Richmond, VA
- Full-time
- Remote
- Marketing
- Mid-level
- High school diploma or GED
- Health insurance
Quick Apply
Director, Client Services
Kobie Marketing —Richmond, VA
- Full-time
- Remote
- Bachelor's degree
- Continuous improvement
- Travel
Quick Apply
Senior Director, Servicing Operations
Mission Lane —Richmond, VA
- $184,000 - $216,000 a year
- Full-time
- Remote
- Travel
- Senior level
- Leadership
- Paid parental leave
- Disability insurance
Field Service Manager- Mid- Atlantic ( MD, DC, VA)
Beckman Coulter Diagnostics —Richmond, VA
- $120,000 - $135,000 a year
- Full-time
- Remote
- 3 years
- Master's degree
- Supervising experience
- Health insurance
- Dental insurance
Sr. Director, Client Services
Kobie Marketing —Richmond, VA
- Full-time
- Remote
- Bachelor's degree
- Continuous improvement
- Travel
Quick Apply
Manager of Geospatial Training & Support
DUNCAN PARNELL INC —Richmond, VA
- Remote
- Bachelor's degree
- Travel
- Construction experience
- Paid parental leave
- Health savings account
Quick Apply
Senior Client Service Manager - Commercial Lines
Gallagher —Glen Allen, VA
- $72,500 - $121,000 a year
- Full-time
- Remote
- High school diploma or GED
- Bachelor's degree
- Mentoring
1d

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Commercial Insurance Service Account Manager

Bearing Insurance Group, LLC -
Virginia

Quick Apply

Job Details

Full-time
$40,000 - $50,000 a year

Benefits

Wellness program
Health savings account
Disability insurance
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
401(k) 5% Match
Vision insurance
401(k) matching
Life insurance
Pet insurance

Qualifications

Interpersonal skills
Property & Casualty License
High school diploma or GED
Insurance sales
Account management

Full Job Description

For tax purposes you must be located in VA or NC for this position.

Summary: The Client Care Team Service Account Manager is responsible for proficiently working with our “small” commercial insurance clients (under $20,000 in premium) in order to provide “No Excuse Client Service” in service and risk management needs in accordance with agency standards and workflows.

Essential Duties and Responsibilities:

· Manage accounts effectively by building effective relationships with clients by communicating via email and phone.

· Promptly respond to policy coverage related questions from clients in accordance with agency standards and workflows.

· Resolve issues related to client billing.

· Process certificates, evidence of property, pending cancellations and reinstatements, interim reports and other transactions, as required within agency guidelines, workflows and standards.

· Make changes to client policies and add/delete coverage as requested by the client

· Quality check and thorough review of all endorsements and audits received from insurance carriers.

· Issuing binders I.D. cards, etc., in accordance with agency standards.

· Maintain client files within the agency management system and use the system to perform all transactions and file documentation according to established workflow and procedures.

· Determine reasons for requests for cancellations from clients and partner with the Sales Executive (if applicable) to save accounts in accordance with agency standards and workflow guidelines.

· Keep up to date on insurance policy forms, coverage, rates, and underwriting appetite for insurance companies through bulletins and online communications.

· Participate in seminars and other training and continuing education sessions to maintain required licenses and for knowledge, skill and leadership development, including seminars aimed at avoiding potential errors and omissions situations.

· Obtain signed applications and other required forms from clients in accordance with agency and insurance company requirements.

· Perform other duties as requested.

Core Competencies:

Self-starter who is well-organized and displays strong business communication skills, both verbal and written.
Analytical ability to interpret system reports.
Team player who displays resourcefulness to find win-win solutions for our clients, insurance companies, and agency.
Strong problem-solving skills and the ability to troubleshoot data issues, resolve carrier discrepancies, and clarify missing information.
Personal commitment to continuous professional development including insurance knowledge and risk management skills.

Education/Experience:

Proficient in Microsoft Office Suite with experience working in an agency management system preferred.
Demonstrate expertise in policy coverage, carrier communications, and report review.
Demonstrate in-depth knowledge of commercial insurance policy coverage with knowledge of industry operations to effectively manage, maintain, and service clients. A proficient knowledge of insurance markets is essential.
Possess the ability to identify insurance coverage gaps, make recommendations, and sell additional policies when appropriate.
High School Diploma; College Degree preferred in addition to insurance agency experience.

Certificates and Licenses:

Possess a Property and Casualty license or obtain within 30 days of employment.
Insurance designation or working toward insurance designation – (i.e. INS, AAI, CISR, ACSR) or ability to demonstrate equivalent knowledge.

We understand the importance of providing comprehensive and competitive benefits that support the well-being and financial security of our valued employees.

Some benefit highlights are:

- Bearing offers medical, dental, vision with premiums between /pay period.

- Many employee paid benefits with option to buy up: STD, LTD, Life Insurance

- 4.5% 401k company match

- Wellness Incentives

- Free memberships to wellness programs.

- Other benefits offerings include HSAs, FSAs, accident, critical care, hospital indemnity, pet insurance, and legal assistance.

Your well-being is our priority, and we are committed to providing you with a benefits package that supports your overall health, happiness, and success.

Job Type: Full-time

Pay: $40,000.00 - $50,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Disability insurance
Health insurance
Paid time off
Vision insurance

License/Certification:

Property & Casualty License (Required)

Work Location: Remote

Quick Apply

Refine Your Search

work from home customer service jobs in richmond, va

Commercial Insurance Service Account Manager

Call Center Remote Customer Service Representative

Customer Service Representative - Seasonal

HSN Customer Service Specialist -2nd Shift

Seasonal Customer Service Representative - 2026 (Eastern Region)

Customer Service Representative - Technical

Customer Solutions Specialist (Second Shift)

Branch Coordinator - TELEWORK

Customer Success Manager

Enterprise Customer Success Manager

Customer Success Manager

Work From Home Bilingual (Spanish) Senior Complaints Coordinator - USPAN

Work From Home Bilingual (Spanish) Senior Complaints Coordinator - USPAN

Operations Manager

Director, Client Services

Senior Director, Servicing Operations

Field Service Manager- Mid- Atlantic ( MD, DC, VA)

Sr. Director, Client Services

Manager of Geospatial Training & Support

Senior Client Service Manager - Commercial Lines

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