Top 9 Inside sales manager Jobs in Richmond Hill, Ga

Customer Service Team Lead - Call Center
Canady's —Richmond Hill, GA
- $22 - $25 an hour
- Weekends as needed
- Bilingual
- Pass drug screening
- Mid-level
- Paid holidays
- Disability insurance
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Account Manager
MCNAUGHTON-MCKAY ELECTRIC CO —Savannah, GA
- Full-time
- Mid-level
- Business development
- Electrical experience
Quick Apply
8d
Southeast Territory Sales Manager a (Remote - Travel required)
Variety Staffing —Bloomingdale, GA
- From $46,000 a year
- Weekends as needed
- Clean driving record
- Mid-level
- Clean MVR report
- Paid holidays
- Health insurance
Quick Apply

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inside sales manager jobs near richmond hill, ga

Customer Service Team Lead - Call Center

Canady's -
Richmond Hill, GA

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Job Details

Full-time
$22 - $25 an hour

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Opportunities for advancement
Life insurance

Qualifications

Customer communication
Managing teams in a customer support role
Employee relationship building
Frontline customer support management
High school diploma or GED
Call center management

Full Job Description

Customer Service Team Lead - Call Center

Join our busy Customer Service Team! Must have Call Center Experience!

This is a Full Time, Hourly position, working On-Site at our Richmond Hill GA Branch near Savannah.

Pay: $22.00 - $25.00 / Hour Based on Experience - With Eligibility for Performance Based $$ Bonus

About Us:

Since 1986, Canady’s has built a reputation for excellence, integrity, and honesty in providing exceptional residential HVAC and Plumbing services to the community.

Why Join Us?

Competitive hourly pay + weekly pay
Incentive opportunities
Medical, Dental, and Vision Insurance
401(k) with Company Match
Paid Time Off (PTO) & Paid Holidays
Company-Paid Life Insurance
Short-Term & Long-Term Disability
Employee Assistance Program (EAP)
Opportunities for advancement in a company that promotes from within

What You'll Do

Lead, coach, and develop a team of Customer Service Representatives (CSRs) to deliver an exceptional customer experience while achieving individual and team performance goals
Onboard, train, and mentor new and existing team members, providing ongoing coaching, feedback, and development opportunities
Monitor call center performance, scheduling, workload distribution, and KPI results to drive efficiency, service quality, and booking performance
Serve as the escalation point for customer concerns, resolving issues professionally and ensuring positive outcomes
Partner closely with Dispatch, Operations, Service, Installation, and other departments to ensure customers receive seamless support throughout their experience
Analyze team performance data, identify trends and opportunities, and collaborate with leadership to implement process improvements and training initiatives
Foster a positive, high-performing team culture through communication, recognition, engagement activities, and accountability
Support ServiceTitan and CRM best practices, ensuring accurate documentation, reporting, and customer record management
Maintain a strong understanding of company services and processes to effectively support customers and team members
Assist leadership with special projects, reporting, and other duties as assigned

What We're Looking For

Proven experience leading, coaching, and motivating customer service, call center, or inside sales teams
Strong customer service mindset with the ability to handle escalated customer concerns professionally and effectively
Experience managing team performance through KPIs, coaching, reporting, and accountability
Excellent communication, interpersonal, and problem-solving skills
Highly organized with the ability to prioritize multiple responsibilities in a fast-paced environment
Strong computer skills, including Microsoft Office; ServiceTitan experience preferred
Self-motivated leader with a positive attitude, strong attention to detail, and a commitment to continuous improvement
Experience in HVAC, plumbing, electrical, home services, or a related industry preferred
High School Diploma or equivalent required; Associate's degree preferred
Bilingual skills are a plus
Flexible availability, including evenings, weekends, and holidays as business needs require

Pre-Employment Requirements

All employment offers are contingent on successful completion of a criminal background check, drug screening, and motor vehicle report (if applicable). These are conducted in compliance with applicable laws and regulations.

Disclaimer: The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job.

EOE

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inside sales manager jobs in richmond hill, ga

Customer Service Team Lead - Call Center

Account Manager

Southeast Territory Sales Manager a (Remote - Travel required)

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