Top 92 Call center Jobs in Richmond Va

Experienced Phone & Chat Representative (1+ years)
Caldwell & Gregory —Manakin Sabot, VA
- $18 - $20 an hour
- Full-time
- Bilingual
- Microsoft Word
- Spanish
- Health savings account
- Paid holidays
Quick Apply
Call Center Remote Customer Service Representative
D&A CONSULTING SERVICE LLC —Richmond, VA
- $17.00 - $18.50 an hour
- Full-time
- Remote
- Background check
- 18 years or older
- Spanish
- Paid training
- Paid time off
Quick Apply
Call Center Specialist - hybrid position!
Virginia Women's Center —Richmond, VA
- $17.50 - $18.75 an hour
- 8 hour shift
- Hybrid work
- OSHA
- HIPAA
- High school diploma or GED
- Health savings account
- Paid holidays
Quick Apply
Client Services Representative II- 2nd Shift
Bank of America —Richmond, VA
- $25.00 - $27.63 an hour
- Weekends as needed
- Computer literacy
- High school diploma or GED
- 1 year
7d
Call Center Specialist
Pulmonary Associates of Richmond, Inc. —Richmond, VA
- $16.50 - $18.50 an hour
- Full-time
- Medical office experience
- HIPAA
- High school diploma or GED
- Health insurance
- Dental insurance
4d
Long Term Care Claims Representative – Payment Servicing
Genworth —Richmond, VA
- $56,900 - $83,000 a year
- Full-time
- Remote
- Microsoft Excel
- Microsoft Outlook
- HIPAA
- Paid holidays
- Loan repayment program
13d
Customer Care Representative (Escalations and Advanced Customer Support)
James River Air Conditioning Company —Richmond, VA
- $24 - $26 an hour
- Full-time
- CRM software
- Customer service
- 5 years
- Health insurance
- Dental insurance
Quick Apply
Call Center Team Leader
Virginia Eye Institute —Richmond, VA
- Full-time
- HIPAA
- Mid-level
Quick Apply
Hazardous Materials Call Center Support Specialist
3E —Richmond, VA
- $40,000 - $50,000 a year
- Full-time
- Remote
- Microsoft Word
- Microsoft Excel
- Computer literacy
- Disability insurance
- Health insurance
Quick Apply
Customer Service Representative
Corporate Transportation Group —Glen Allen, VA
- $16 - $19 an hour
- Full-time
- Spanish
- HIPAA
- English
Quick Apply
Customer Service Representative
Bradley Mechnical —Richmond, VA
- $18 - $22 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply
Customer Service Representative - Seasonal
Williams-Sonoma Inc. Customer Care Centers —Richmond, VA
- $15 an hour
- Seasonal
- Remote
- Residential
- 1 year
- Communication skills
- Work from home
- Employee discount
8d
Payment Processor
Corpay —Richmond, VA
- $16.25 - $17.00 an hour
- Full-time
- Microsoft Outlook
- Office
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Patient Access Coordinator
OrthoVirginia Inc —Richmond, VA
- $16.06 - $24.09 an hour
- Full-time
- Medical office experience
- High school diploma or GED
- Epic
Quick Apply
Customer Service Rep II
GRTC Transit System —Richmond, VA
- $37,440 a year
- Weekends as needed
- Spanish
- Computer literacy
- English
Revenue Cycle Customer Service Specialist
Virginia Eye Institute —Richmond, VA
- Full-time
- Organizational skills
- 1 year
- Communication skills
Quick Apply
Patient Services Representative
Accessia Health —Midlothian, VA
- $38,000 - $44,000 a year
- Full-time
- Hybrid work
- Basic math
- HIPAA
- High school diploma or GED
- Paid holidays
- Disability insurance
Quick Apply
11d
Customer Service Representative - Technical
Disabled Veteran Solutions —Petersburg, VA
- From $18.92 a week
- Extended hours
- Remote
- Background check
- Computer literacy
- Pass drug screening
- Paid training
- Health insurance
Quick Apply
Branch Coordinator
Apria Healthcare LLC —Richmond, VA
- $19.60 - $20.96 an hour
- Full-time
- Computer literacy
- Basic math
- English
- Paid parental leave
- Disability insurance
Quick Apply
10d
Contact Center Specialist I
Argent Federal Credit Union —Chesterfield, VA
- Full-time
- Entry level
Quick Apply

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Experienced Phone & Chat Representative (1+ years)

Caldwell & Gregory
Manakin Sabot, VA

Quick Apply

Job Details

Full-time
$18 - $20 an hour

Benefits

Health savings account
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching
Employee discount
Flexible schedule

Qualifications

Bilingual
Spanish
Customer service
Customer support

Full Job Description

Caldwell & Gregory

We are a premium service provider of commercial laundry services for academic and multifamily housing communities. We strive to build a sense of purpose and achievement in the work we do while staying true to our WHY; that people deserve a higher standard, and our mission is to create a tangible impact in the lives of both our team members and customers. If you are looking for a career that will challenge and engage you, and a company culture that values the importance of the family then Caldwell & Gregory is the company for you.

Customer Service Representative

The role of a Customer Service Representative involves serving as a liaison between Caldwell & Gregory and customers. Your responsibilities include furnishing information about our products and services, addressing inquiries, and efficiently resolving any issues that may arise in customer accounts. Proficiency in troubleshooting is essential, and you must be adept at investigating further when additional information is required to address customer questions or complaints. Your attributes should include patience, empathy, and strong communication skills. Beyond handling incoming calls and customer support queries, you will collaborate closely with our service department to coordinate service technicians and meet customer needs.

Key Responsibilities

Liaison Role: Act as a crucial liaison between Caldwell & Gregory and our customers and clients, providing accurate information on both the issue resolution process and product usage. Explaining why always helps!

Call Management: Recognize and assess customer concerns, suggesting or taking suitable actions, formulating alternative solutions, and conducting follow-ups to assure issue resolution. Throughout this process, exhibit openness to feedback and adapt communication style to accommodate differences. We talk to customers from over the United States!

Inquiries and Issue Resolution: Respond to customer inquiries promptly and professionally, always trying to proactively address and resolve customer issues before they escalate. Problems are best resolved when met head-on!

Communication Skills: Exhibits politeness and courtesy in customer interactions. Displays patience, empathy, and excellent communication skills, fostering positive interactions with customers through verbal and written communication. Treat people no different than how you want to be treated!

Documentation: Maintain detailed records of customer support inquiries, and any other relevant information which is used to populate our automated dispatching service order application. Our Service department thrives on details!

Collaboration: Work in conjunction with Service Managers to schedule Service Technicians, prioritizing customer needs and fulfilling contractual obligations as needed. Additionally, engage with Service Technicians to offer support and ensure essential information is documented after they address and resolve issues. Details matter!

Other Duties: Perform other duties as assigned.

Benefits & Perks:

Robust employer contribution to Medical, Dental, and Vision insurance

Health Savings Account with Industry leading employer contribution

Company Paid Life, Short-term, and Long-term Disability Insurance

401k with generous Company Match

First stop health – free virtual visits and counseling unlimited

Paid Time Off (PTO) & Holiday Pay

Employee Discounts: Whirlpool, Gladiator, and much more!

What we are looking for:

High School Diploma or equivalent; or 1-3 years related experience or equivalent combination of education and experience.

Ability to pass pre-employment screening.

Takes pride in being punctual and reliable.

Patience and empathy in dealing with customer concerns.

Ability to build rapport and maintain positive customer relationships.

Proficient in problem-solving and troubleshooting.

Collaborative mindset to work closely with other departments.

Strong skills using Microsoft Excel and Word.

Comfortable multitasking, working on special projects while answering phone calls.

Ability to prioritize, complete tasks, and comfortable working in a fast-paced environment.

Strong verbal and written communication skills.

Ability to convey information clearly and concisely.

Ability to adapt and respond to different personalities and situations.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Expected hours: 40.0 per week

Benefits:

401(k)
Dental insurance
Flexible schedule
Health insurance
Paid time off
Vision insurance

Application Question(s):

How would your experience help you excel in this role?
What about this role interests you?

Experience:

Customer service: 1 year (Required)

Language:

Spanish (Required)

Ability to Commute:

Manakin Sabot, VA 23103 (Required)

Work Location: In person

Quick Apply

Refine Your Search

call center jobs in richmond va

Experienced Phone & Chat Representative (1+ years)

Call Center Remote Customer Service Representative

Call Center Specialist - hybrid position!

Client Services Representative II- 2nd Shift

Call Center Specialist

Long Term Care Claims Representative – Payment Servicing

Customer Care Representative (Escalations and Advanced Customer Support)

Call Center Team Leader

Hazardous Materials Call Center Support Specialist

Customer Service Representative

Customer Service Representative

Customer Service Representative - Seasonal

Payment Processor

Patient Access Coordinator

Customer Service Rep II

Revenue Cycle Customer Service Specialist

Patient Services Representative

Customer Service Representative - Technical

Branch Coordinator

Contact Center Specialist I

I want to receive the latest job alert for call center in richmond va

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