Top 6 Certified occupancy specialist Jobs in Richmond Va

Customer Service Specialist - Business Tax Customer Service Specialist
City of Richmond, VA —Richmond, VA
- $25.09 - $37.20 an hour
- Full-time
- Basic math
- Research
- Mid-level
- Tuition reimbursement
- Referral program
1d
Property Manager - Affordable
EVERGREEN REAL ESTATE SERVICES LLC —Richmond, VA
- $70,000 - $75,000 a year
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Writing skills
Quick Apply
13d
Assistant Property Manager - Affordable
EVERGREEN REAL ESTATE SERVICES LLC —Richmond, VA
- $21 - $23 an hour
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Ability to walk for extended periods
Quick Apply
13d
Assistant Community Manager - Affordable
Fairfield Residential —Chester, VA
- $22.32 - $24.96 an hour
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Sales
- Paid holidays
- Health insurance
9d
Financial Regulatory Technician - Business Tax Technician
City of Richmond, VA —Richmond, VA
- $52,187.20 - $77,376.00 a year
- Full-time
- Basic math
- Research
- Mid-level
- Tuition reimbursement
- Referral program
9d
Financial Regulatory Specialist, Senior - Business Tax Specialist Senior
City of Richmond, VA —Richmond, VA
- $54,808.00 - $82,700.80 a year
- Full-time
- Research
- Office
- Driver's License
- Tuition reimbursement
- Referral program
7d

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Customer Service Specialist - Business Tax Customer Service Specialist

City of Richmond, VA -
Richmond, VA

Apply Now

Job Details

Full-time
$25.09 - $37.20 an hour
1 day ago

Benefits

Tuition reimbursement
Referral program

Qualifications

Research
High school diploma or GED

Full Job Description

Are you Richmond R.E.A.D.Y? Respect. Equity. Accountability. Diversity…YOU!!!

This is an EXCITING time to Join the City of Richmond! We are committed to nurturing talent, fostering growth opportunities, and building strong connections within our workforce. As we continue to make strides to becoming the employer of choice, we are thrilled about the below employee benefit enhancements:

Virginia Retirement System (VRS)
Language Incentive
Referral Bonus
Tuition Assistance Program

Description

The Business Customer Service Specialist provides advanced-level, front-line customer service and citizen assistance related to Richmond City’s business tax programs, including Business Personal Property, Business License (BPOL), and local excise taxes such as Admissions, Transient Occupancy, and Meals. The position handles high-volume in-person, phone, and electronic inquiries; resolves general and escalated taxpayer issues; researches and adjusts account information; processes account updates; and manages customer service tickets through closure. Work includes interpreting and explaining complex tax codes and policies, processing billing and account adjustments, documenting all actions, and ensuring compliance with City policies and procedures. The role may assist supervisors with training other employees and serving as a lead worker when assigned.

This position is considered an Essential Personnel, which means that the incumbent is required to work when the City is closed due to public emergencies, critical or hazardous conditions or inclement weather.

Duties include but are not limited to

Customer Service & Citizen Assistance

Respond to in-person, phone, and electronic inquiries related to business taxes, billing, and account status.
Provide clear, professional explanations of complex tax codes, policies, and procedures to taxpayers and business owners.
Manage customer service tickets from initiation through resolution, ensuring timely and accurate follow-up.
Resolve general and escalated taxpayer issues across all business tax types.
Address customer complaints and questions, documenting outcomes and providing appropriate next steps.
Assist customers with completing required forms, applications, and documentation.

Account Research, Maintenance, & Adjustments

Research and correct account errors, discrepancies, and system-identified issues.
Review, analyze, and adjust accounts related to Business Personal Property, BPOL, and excise tax filings.
Process account changes, including updates to taxpayer information and business status.
Calculate and process refunds, credits, and adjustments in accordance with City policies.
Identify and escalate complex cases requiring supervisor or specialist review.

Communication, Documentation, & Correspondence

Prepare written correspondence including notices, requests for information, and follow-up communications.
Document all customer interactions, research findings, and account actions in the City’s systems.
Maintain organized records and perform clerical tasks such as filing, mail sorting, and document management.
Ensure communication is consistent, professional, and aligned with departmental expectations.

Collaboration, Training, & Lead Worker Support

Assist supervisors with training new employees on tax processes, systems, and customer service protocols.
Serve as a lead worker when assigned, providing guidance and support to team members.
Collaborate with other divisions to resolve cross-departmental issues affecting taxpayer accounts.
Support continuous improvement by identifying process gaps, system issues, or recurring taxpayer challenges.

Qualifications, Special Certifications and Licenses

KNOWLEDGE, SKILLS, AND ABILITIES:

Knowledge (some combination of the following):

Best practices related to customer service policies and procedures
Real estate/tax relief
Municipal governments
CIS billing system
City of Richmond Assessors File
Familiarity using standard office equipment

Skills (some combination of the following):

Proficiency at Microsoft Office Suite
Data entry
Diplomacy
Problem-solving
Account management
Oral and written communication
Interpersonal communication
Basic mathematics
Customer service
Researching
Interacting with potentially irate or irrational customers

Abilities (some combination of the following):

Multi-task
Listen attentively
Analyze information
Work with diverse populations
Work in a fast paced environment
Analyze data to resolve customer issues or concerns

MINIMUM TRAINING AND EXPERIENCE:

High School Diploma or GED
Three years of customer service, reconciliation and adjustment experience
An equivalent combination of training and experience (as approved by the department) may be used to meet the minimum qualifications of the classification

LICENSING, CERTIFCATIONS, and OTHER SPECIAL REQUIREMENTS:

None required

Americans with Disabilities Act Requirements

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job. Prospective and current employees are invited to discuss accommodations.

ENVIRONMENTAL HAZARDS: Working conditions may include exposure to travel to other locations within the City of Richmond as well as outside of the City of Richmond; exposure to hazardous physical conditions such as mechanical parts, electrical currents, vibrations, etc.; atmospheric conditions such as fumes, odors, dusts, gases, and poor ventilation; inadequate lighting; intense noise; and environmental hazards such as disruptive people, imminent danger, and a threatening environment.

PHYSICAL REQUIREMENTS AND WORKING ENVIRONMENT: Due to the nature of work assignments, incumbents must be able to perform detailed work on multiple, concurrent tasks, with frequent interruptions and under time constraint. While performing the essential duties of this job, the employee is regularly required to talk, see, hear, finger (pick, pinch, type, or otherwise work primarily with fingers), and use substantial repetitive motions of the wrists, hands and fingers. The employee is occasionally required to stoop, kneel, crouch, walk and reach extending hands and arms in any direction. In terms of the physical strength to perform the essential duties, this classification is considered to be sedentary, exerting up to 10 pounds of force occasionally, and a negligible amount of force frequently or constantly to move objects.

Internal use: HR Generalist to review.

Equal Employment Opportunity Statement

The City of Richmond provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

The City of Richmond is committed to the full inclusion of all qualified individuals. As part of this commitment, the City of Richmond will ensure that persons with disabilities are provided with reasonable accommodations. If you require reasonable accommodations under the Americans with Disabilities Act (ADA) to participate in the job application and/or the interview process, please contact Veronica Kenner, by email at [email protected].

This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation and training.

The City of Richmond Values Veterans. We are an official V3 Certified Company.

The City of Richmond is a proud partner with the US Army Partnership for Your Success PaYS Program.

With over 4,000 employees, the City of Richmond is an "Employer of Choice" among cities throughout the nation. The City strives to hire and retain employees who bring dedication and talent to the workforce. Offering a competitive, cost effective, and quality benefits package is one element of an "Employer of Choice".

The City offers a full range of benefit programs from initial hire through retirement. Please visit our Web site for details.

Apply Now

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certified occupancy specialist jobs in richmond va

Customer Service Specialist - Business Tax Customer Service Specialist

Property Manager - Affordable

Assistant Property Manager - Affordable

Assistant Community Manager - Affordable

Financial Regulatory Technician - Business Tax Technician

Financial Regulatory Specialist, Senior - Business Tax Specialist Senior

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Description

Duties include but are not limited to

Qualifications, Special Certifications and Licenses

Americans with Disabilities Act Requirements

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