Top 72 client relations manager Jobs in richmond va

Client Success Manager
BELNIS —Chester, VA
- $54,000 - $66,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Driver's License
- Health insurance
- Dental insurance
Quick Apply
10d
Key Account Manager
Cintas —Richmond, VA
- $68,000 - $87,000 a year
- Full-time
- Mid-level
- High school diploma or GED
- Driver's License
- Profit sharing
- AD&D insurance
2d
Operations Supervisor
Revenant Logistics LLC —Richmond, VA
- From $24 an hour
- Full-time
- Mid-level
- 3 years
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
Entry-Level Account Manager
Dynamic Management Group —North Chesterfield, VA
- $900 - $1,300 a week
- Full-time
- Background check
- Office
- Business development
Quick Apply
2d
Account Manager
Bay Crane Companies —Richmond, VA
- Full-time
- Mid-level
- Business development
- Driver's License
- Health insurance
- Dental insurance
Quick Apply
Client Relationship Manager, Group Health Insurance Specialist - Potential for Hybrid Work
HUB International —Midlothian, VA
- $70,000 - $90,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- High school diploma or GED
- Wellness program
- Health savings account
Key Account Manager
Beckman Coulter Diagnostics —Richmond, VA
- $110,000 - $200,000 a year
- Full-time
- Remote
- Clean driving record
- Master's degree
- Driver's License
- Health insurance
- Dental insurance
11d
Territory Manager - VA, MD, DE, NC
Yokohama Tire Corporation —Richmond, VA
- $75,000 - $90,000 a year
- Full-time
- Remote
- Microsoft Excel
- Microsoft Outlook
- 5 years
Account Manager- Hyperscaler
Molex —Richmond, VA
- $150,000 - $180,000 a year
- Pass drug screening
- Mid-level
- Bachelor's degree
- Paid parental leave
- Health savings account
Customer Success Manager
EverDriven —Richmond, VA
- $88,000 - $105,000 a year
- Remote
- 5 years
- Mid-level
- Business development
- Paid holidays
- Disability insurance
Quick Apply
1d
Manager of Geospatial Training & Support
DUNCAN PARNELL INC —Richmond, VA
- Remote
- Bachelor's degree
- Travel
- Construction
- Paid parental leave
- Health savings account
Quick Apply
4d
Customer Service Manager
International Paper —Petersburg, VA
- $69,500 - $92,600 a year
- Full-time
- 5 years
- Mid-level
- High school diploma or GED
Account Manager
Mac Papers and Packaging, —Richmond, VA
- Full-time
- Ability to walk for extended periods
- Computer literacy
- Basic math
Quick Apply
Field Service Manager- Mid- Atlantic ( MD, DC, VA)
Beckman Coulter Diagnostics —Richmond, VA
- $120,000 - $135,000 a year
- Full-time
- Remote
- 3 years
- Master's degree
- Supervising experience
- Health insurance
- Dental insurance
Regional Performance Manager - Dealer Performance - F&I
Safe-Guard Products International LLC —Richmond, VA
- Full-time
- Remote
- Background check
- Public speaking
- Bachelor's degree
- Health savings account
- Paid holidays
Quick Apply
Territory Business Development Mgr - SLED
Connection —Richmond, VA
- $67,000 - $85,520 a year
- Full-time
- Remote
- Mid-level
- Bachelor's degree
- US work authorization
- Paid time off
Regional Sales Manager - Mid-Atlantic & Northeast
APCON —Richmond, VA
- Remote
- Background check
- Computer science
- Clean driving record
- Health savings account
- Paid holidays
Quick Apply
Account Manager - General Line
Ingersoll Rand —Richmond, VA
- Remote
- Clean driving record
- Mid-level
- Driver's License
- Health insurance
- Dental insurance
Business Development Manager
Red Coats, Inc. —Henrico, VA
- Full-time
- Marketing
- Mid-level
- 3 years
- Health insurance
- Dental insurance
Senior Manager, Travel Partnerships - Capital One Ad Solutions (Remote)
Capital One —Richmond, VA
- Email
- Remote
- 5 years
- Analysis skills
- Bachelor's degree
- Health insurance

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Client Success Manager

BELNIS
Chester, VA

Quick Apply

Job Details

Full-time
$54,000 - $66,000 a year
10 days ago

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance

Qualifications

Customer communication
Teamwork
Customer relationship building
AI tools proficiency
Account development
Managing clients in a customer support role
Driver's License
Attention to detail
Client services
Account management

Full Job Description

Why This Role?

Competitive base salary of $54,000–$66,000 plus performance incentive bonus
Medical, dental, and vision benefits + paid time off
Hybrid schedule — in-office collaboration with flexibility to work remotely
Join a respected, 35+ year MSP serving central Virginia businesses
No need to be a technical expert — we want a relationship builder who can speak business

ABOUT BELNIS LLC

BEL Network Integration & Support (BELNIS) is a Virginia-based managed service provider (MSP) founded in 1989. We serve small-to-mid-sized businesses across central Virginia with managed IT services, cybersecurity, and technology advisory. Our clients include healthcare practices, real estate firms, nonprofits, professional services companies, and government contractors. We’re a team of five — which means every person here is high-impact, highly visible, and genuinely matters.

POSITION SUMMARY

The Client Success Manager is the primary relationship owner for a book of BELNIS clients. This is a customer-facing, people-first role — not a technical engineering position. You will own client relationships end to end: conducting regular business reviews, managing contract renewals, coordinating internally with our engineering team, and making sure our clients feel genuinely supported.

The ideal candidate has a strong background in account management, customer success, or B2B client services — and the ability to have a confident conversation with a CEO, office manager, or practice administrator without needing to be an engineer. We will train you on the technical side. You bring the relationship skills, organizational discipline, and follow-through.

CORE RESPONSIBILITIES

Client Relationship Management

Serve as the named relationship owner for an assigned portfolio of SMB clients across central Virginia
Conduct regular client health check-ins and proactive outreach to surface needs before they become problems
Facilitate onboarding for new clients — set expectations, establish communication paths, and build trust from day one
Handle client concerns and escalations with professionalism and a solution-oriented approach
Own offboarding when client relationships conclude — documented, organized, and thorough

Business Reviews & Account Strategy

Lead end-to-end Strategic Business Reviews (SBRs) for all assigned accounts
Prepare data-driven review presentations that translate technology health and risk into plain business language
Present findings confidently to executives, owners, and decision-makers — no jargon required
Document action items, follow up within five business days, and track commitments to resolution

Renewal & Revenue Management

Manage all contract renewals for assigned accounts, initiating conversations 90+ days before expiration
Identify and surface upsell and expansion opportunities across your book of business
Review monthly client invoices for accuracy and coordinate with the Service Manager on billing questions
Maintain an updated view of your renewal pipeline and communicate changes to leadership proactively

Internal Coordination & Team Alignment

Contribute to weekly account status meetings, briefing engineers and leadership on client priorities and risk flags
Coordinate with project leads on resource scheduling for upcoming client-facing work
Maintain and audit accurate CRM records in ConnectWise PSA: contacts, agreements, site data, and opportunity notes
Deliver structured client feedback internally to drive continuous service improvement

QUALIFICATIONS

Required

2+ years of experience in account management, customer success, client services, or B2B relationship management
Proven track record managing ongoing client relationships — not just transactions
Strong verbal and written communication skills; able to explain complex topics in plain, accessible language
Organized and detail-oriented with the ability to manage multiple accounts and deadlines simultaneously
Comfortable using a CRM or business software platform; ConnectWise or similar PSA experience is a plus
Valid Virginia driver’s license and reliable transportation for local client visits
Comfortable using AI tools to analyze data and prepare client-facing reports and presentations

Nice to Have (Not Required — We Train)

Previous experience working with or for an IT managed service provider (MSP) or technology company
Exposure to cybersecurity, compliance, or cyber insurance conversations at a business level
Familiarity with central Virginia’s SMB industries: healthcare, real estate, nonprofit, legal, or government contracting
Experience in a small, close-knit team environment where adaptability and initiative are everyday requirements

WHAT SUCCESS LOOKS LIKE

First 90 Days

Complete onboarding review for all assigned accounts; complete at least one scheduled touchpoint per client
Shadow and then independently lead a minimum of two business reviews
Understand BELNIS’s service offerings, pricing model, and client profile

End of Year One

Maintain 95%+ client retention across your assigned book of business
All assigned accounts have a documented, current business review cycle on the calendar
At least two upsell or expansion opportunities identified and advanced
No unaddressed billing discrepancies or overdue renewal conversations

Pay: $54,000.00 - $66,000.00 per year

Benefits:

Dental insurance
Health insurance
Paid time off
Vision insurance

Work Location: Hybrid remote in Chester, VA 23831

Quick Apply

Refine Your Search

client relations manager jobs in richmond va

Client Success Manager

Key Account Manager

Operations Supervisor

Entry-Level Account Manager

Account Manager

Client Relationship Manager, Group Health Insurance Specialist - Potential for Hybrid Work

Key Account Manager

Territory Manager - VA, MD, DE, NC

Account Manager- Hyperscaler

Customer Success Manager

Manager of Geospatial Training & Support

Customer Service Manager

Account Manager

Field Service Manager- Mid- Atlantic ( MD, DC, VA)

Regional Performance Manager - Dealer Performance - F&I

Territory Business Development Mgr - SLED

Regional Sales Manager - Mid-Atlantic & Northeast

Account Manager - General Line

Business Development Manager

Senior Manager, Travel Partnerships - Capital One Ad Solutions (Remote)

I want to receive the latest job alert for client relations manager in richmond va

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