At Home Harmony is a rapidly growing, patient-centered healthcare organization committed to delivering high-quality, compassionate care where it matters most—at home and in senior living communities. We provide an integrated suite of services including primary care, dementia care through our GUIDE Program, personal care, care coordination, remote monitoring, and pharmacy collaboration. Our interdisciplinary team works together to help individuals thrive safely in their preferred environment, reduce avoidable hospitalizations, and support caregivers with practical, reliable solutions. Join us in building a model of care that truly puts patients and families first.
The AHH Community Liaison will play a vital role in ensuring seamless coordination and quality care for referral sources and patients across different healthcare settings. This will require a blend of healthcare background, communication skills and organizational abilities.
Role
· Community Outreach:
o Establish and maintain relationships with local organizations, healthcare providers, senior centers, and community leaders to promote the GUIDE program.
o Organize and participate in community events, workshops, and educational sessions to raise awareness about dementia care and personal care services.
· Program Advocacy:-
o Serve as the primary ambassador for the GUIDE program, effectively communicating its mission, benefits, and available resources to the community.
o Act as a resource for families and caregivers seeking guidance on dementia care services and in-home primary care needs.
o Complete needed assessments prior to alignment.
· Referral Management:
o Work with referral sources to identify individuals in need of in-home primary care.
o Work with referral sources to identify individuals in need of personal care services for both AHH and Adult Healthcare Solutions, ensuring smooth transitions into the GUIDE program.
o Maintain accurate records of referrals and follow up to ensure satisfaction and service quality.
· Account Management:
o Collaborate with internal teams to ensure alignment of outreach efforts with agency goals.
o Provide regular updates to management on outreach activities, community needs, and program outcomes.
Responsibilities
· Responsible for building a rapport with healthcare professionals (community based).
· Responsible for interacting and assisting with referrals from healthcare professionals in medical clinics, physicians/APPs who have referral potential, group/care homes, and other senior/healthcare community referrals.
· Responsible to educate and work with above entities to assure a smooth admission process is followed and the referral source is informed during the process.
· Intake of new patient information, including insurance verification, and scheduling as needed.
REPORTS TO
VP, Home & Transitional Care
Qualifications and Education Requirements
· Education: A bachelor's degree in nursing, healthcare administration, or a related field is required. Individuals with industry experience will be considered.
· Communication Skills: Strong interpersonal, verbal, and written communication skills are essential for effectively mediating between different stakeholders.
· Problem-Solving Abilities: Ability to assess situations, identify needs, and develop appropriate solutions to meet patient and facility requirements.
· Organizational Skills: Excellent organizational and time-management skills to manage multiple tasks, prioritize responsibilities, and meet deadlines.
· Knowledge of Healthcare Systems: Understanding of healthcare systems, regulations, insurance, and reimbursement processes is valuable.
Preferred Skills
· Networking and Relationship-Building: Ability to establish and maintain relationships with healthcare professionals, patients, families, and external stakeholders.
· Computer Proficiency: Proficiency in using healthcare software and electronic medical records systems.
Additional Notes
· The Community Liaison/Account Manager will play a vital role in ensuring seamless coordination and quality care for patients across different healthcare settings, requiring a blend of clinical expertise, communication skills, and organizational abilities.
· The position is required to be on site in office and satellite sites as needed Monday through Friday 8:30am-5pm with the opportunity for remote work once established and productivity minimums are met. Weekends as needed.
· Employee must meet the hold current driver’s license and be in good standing.
At Home Harmony
Launched in 2022, At Home Harmony is an innovative Medical and Pharmacy practice in Richmond, VA providing exceptional healthcare for aging adults with complex chronic conditions in their home setting. We are experts in utilizing Medicare’s comprehensive programming to provide coordinated top-quality care. If you are seeking a meaningful opportunity in a team-oriented environment, consider a role with us. Bring your ideas, knowledge, passion and dedication to our growing team and together we can make a difference in the lives of our beloved senior population.
Job Type: Full-time
Pay: $50,000.00 - $75,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Paid time off
- Vision insurance
Ability to Commute:
- Henrico, VA 23229 (Required)
Ability to Relocate:
- Henrico, VA 23229: Relocate before starting work (Preferred)
Work Location: In person
