Top 74 Customer service manager Jobs in Richmond Va

Customer Service Manager
Alfa Laval —Richmond, VA
- $110,000 - $130,000 a year
- Full-time
- Bachelor's degree
- Travel
- Mentoring
- Health insurance
- Dental insurance
Customer Service Manager
Agency Cyber Inc —Richmond, VA
- $75,000 - $115,000 a year
- Full-time
- 5 years
- HIPAA
- Office
- Paid holidays
- Paid time off
Quick Apply
Customer Success Manager
Instrumentum —Richmond, VA
- $85,000 - $105,000 a year
- Full-time
- Hybrid work
- Marketing
- 3 years
- Analysis skills
Quick Apply
DMV Customer Service Center Work Leader - Richmond Central CSC - Pos.# 02021
Department of Motor Vehicles —Richmond, VA
- $47,355.00 - $54,458.25 a year
- Full-time
- Mid-level
- Office
- Driver's License
- Paid holidays
- Retirement plan
2d
Account Manager
Staff Management —Henrico County, VA
- $60,573 - $75,717 a year
- Full-time
- Background check
- Microsoft Outlook
- Mid-level
- Employee stock purchase plan
- Paid holidays
Quick Apply
1d
Service General Manager - Richmond, VA
Convergint Technologies LLC —Henrico, VA
- $100,000 - $130,000 a year
- Full-time
- Microsoft Excel
- Microsoft Access
- 5 years
- Wellness program
- Paid parental leave
Operations Manager
CTI Resource Management —Chester, VA
- Full-time
- Writing skills
- Basic math
- English
Director of Client Success
MARKETview —Richmond, VA
- $100,000 - $110,000 a year
- Full-time
- 5 years
- Office
- Analysis skills
Quick Apply
PBM Client Experience Manager
CVS Health —Richmond, VA
- $46,988 - $122,400 a year
- Full-time
- 5 years
- High school diploma or GED
- Bachelor's degree
- Health insurance
- Dental insurance
3d
Workforce Coordinator
Smart Start —Chester, VA
- 8 hour shift
- Remote
- Mid-level
- Communication skills
- Ability to lift 25 pounds
- Disability insurance
- Health insurance
Quick Apply
22h
Director of Customer Service - State Farm Agent Team Member
Jason Claybrook - State Farm Agent —Midlothian, VA
- $52,000 - $68,200 a year
- Full-time
- Mid-level
- Office
- Supervising experience
- Health insurance
- Dental insurance
Quick Apply
1d
Operations Supervisor
Revenant Logistics LLC —Richmond, VA
- $26 - $30 an hour
- Full-time
- Mid-level
- 3 years
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
Director of RVA 311 & Citizen Services
City of Richmond, VA —Richmond, VA
- $148,263 - $247,618 a year
- Full-time
- Office
- Presentation skills
- Bachelor's degree
- Tuition reimbursement
- Referral program
Account Manager
TrueBlue Internal —Henrico County, VA
- $60,573 - $75,717 a year
- Full-time
- Microsoft Outlook
- Mid-level
- 3 years
- Employee stock purchase plan
- Paid holidays
2d
Senior Director, Servicing Operations
Mission Lane —Richmond, VA
- $184,000 - $216,000 a year
- Full-time
- Remote
- Travel
- Senior level
- Leadership
- Paid parental leave
- Disability insurance
Director, Client Services - Employee Health & Benefits
Marsh McLennan Agency —Richmond, VA
- $92,400 - $172,100 a year
- Full-time
- Hybrid work
- Office
- Bachelor's degree
- US work authorization
- Health insurance
- 401(k)
3d
Service Delivery Director - Membership
YMCA of Greater Richmond —Richmond, VA
- $46,000 - $48,000 a year
- Weekends as needed
- Management
- Computer literacy
- Mid-level
- Health insurance
- Dental insurance
11d
Field Service Manager- Mid- Atlantic ( MD, DC, VA)
Beckman Coulter Diagnostics —Richmond, VA
- $120,000 - $135,000 a year
- Full-time
- Remote
- 3 years
- Master's degree
- Supervising experience
- Health insurance
- Dental insurance
Senior Director, Customer Success (RapidScale)
Cox Communications —Richmond, VA
- $148,500 - $247,500 a year
- Full-time
- 7 years
- Bachelor of Science
- Bachelor's degree
- Paid jury duty
- Paid holidays
2d
Director of Wealth Services
Bill Good Marketing —Richmond, VA
- $80,000 - $98,000 a year
- Full-time
- Office
- Team management
- Financial services
- Paid holidays
- Disability insurance
Quick Apply

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Customer Service Manager

Alfa Laval -
Richmond, VA

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Job Details

Full-time
$110,000 - $130,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Vision insurance

Qualifications

Performance dashboards
Stakeholder engagement
Managing teams in a customer support role
Tooling
Process improvement standards implementation
IT transformation
Team leadership
Workflow management (operations management method)
Operations transformation
Frontline customer support management
Change management
Bachelor's degree
CRM system proficiency
Operational excellence initiatives
Cross-functional collaboration
Cross-functional communication
Stakeholder management

Full Job Description

Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping.

As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.

About the job
The Customer Service Manager is responsible for leading the Energy Division’s customer service organization and ensuring the highest levels of customer satisfaction. This role drives a culture of ownership and customer centricity while improving processes within the order‑to‑cash flow. The position combines strategic leadership, operational excellence, cross‑functional collaboration, and direct management of customer service managers and representatives.

The Customer Service Manager acts as a key liaison between customer service, sales, operations, and other internal stakeholders across Alfa Laval.

This is a hybrid opportunity based in Richmond, VA.

As a part of the team, you will:

Lead the development and execution of the Energy Division’s customer service strategy, ensuring alignment with business goals and long‑term organizational success.
Drive a culture of ownership, customer centricity, and high performance by mentoring and developing customer service managers and representatives.
Establish and standardize customer service processes with clear roles and responsibilities, ensuring efficient, high‑quality execution across the order‑to‑cash workflow.
Optimize order handling procedures—including inquiry management, order entry, and order execution follow‑up—while leveraging existing frameworks such as ALPS to enhance efficiency.
Monitor customer service performance through defined KPIs, analyze trends, and present updates to Sales Directors, Factory Managers, Accounts Receivable, and other key stakeholders.
Serve as the voice of the customer across the organization, ensuring customer needs, feedback, and pain points are captured and addressed through continuous improvement initiatives.
Support the evaluation, selection, and implementation of new customer service tools and technologies, ensuring systems meet operational needs and improving customer experience.
Lead the resolution of escalated customer issues, ensuring timely, effective outcomes that reinforce customer trust and satisfaction.
Ensure all customer service activities comply with relevant regulations, internal policies, and quality standards.
Manage the department budget responsibly, making strategic investments in tools, systems, and training that elevate overall performance.
Collaborate closely with sales, marketing, operations, finance, and other departments to deliver cohesive, unified customer experience across the Energy Division.

What you know:

You have a bachelor’s degree in Business Administration, Management, or a related field and have:

Extensive experience leading customer service teams in a fast‑paced, process‑driven environment
Strong background in order‑to‑cash workflows, service process optimization, and continuous improvement
Proven ability to drive change, implement new systems, and support digital transformation initiatives
Experience collaborating cross‑functionally with sales, operations, finance, and supply chain
Excellent communication, leadership, and stakeholder‑management skills
Familiarity with Lean or Six Sigma methodologies; Green Belt certification (preferred)
Knowledge of customer service technologies, CRM systems, and performance dashboards
Ability to travel domestically as needed (less than 25%)

At Alfa Laval, we pride ourselves on creating an inclusive and dynamic workplace that values diverse perspectives and experiences. While we typically welcome applicants from all locations, currently, we are prioritizing candidates who reside in the US or have an established presence in the area.

What’s in it for you?

Alfa Laval offers a competitive salary and full benefits package, including medical/dental/vision/life, 401(k) plan, and more. At Alfa Laval, we carefully consider a wide range of compensation factors to determine your total compensation package. We rely on market indicators to determine compensation and consider your specific job family, background, skills, and experience to get it right. These considerations can cause your compensation to vary and will also be dependent on your location. The base salary for this role is typically $110,000 - $130,000 annually.

Alfa Laval is an equal opportunity employer. We are committed to building an inclusive and diverse workforce. All employment is decided on the basis of qualifications, merit, or business need, without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

#LI-DM1

EEO/Vet/Disabled Employer

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Refine Your Search

customer service manager jobs in richmond va

Customer Service Manager

Customer Service Manager

Customer Success Manager

DMV Customer Service Center Work Leader - Richmond Central CSC - Pos.# 02021

Account Manager

Service General Manager - Richmond, VA

Operations Manager

Director of Client Success

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Director of Customer Service - State Farm Agent Team Member

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Account Manager

Senior Director, Servicing Operations

Director, Client Services - Employee Health & Benefits

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Director of Wealth Services

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