Top 228 Director of customer success Jobs in Richmond Va

Customer Success Manager
Instrumentum —Richmond, VA
- $85,000 - $105,000 a year
- Full-time
- Hybrid work
- Marketing
- 3 years
- Analysis skills
Quick Apply
Director of Client Success
MARKETview —Richmond, VA
- $100,000 - $110,000 a year
- Full-time
- 5 years
- Office
- Analysis skills
Quick Apply
Director of RVA 311 & Citizen Services
City of Richmond, VA —Richmond, VA
- $148,263 - $247,618 a year
- Full-time
- Office
- Presentation skills
- Bachelor's degree
- Tuition reimbursement
- Referral program
Senior Director, Servicing Operations
Mission Lane —Richmond, VA
- $184,000 - $216,000 a year
- Full-time
- Remote
- Travel
- Senior level
- Leadership
- Paid parental leave
- Disability insurance
11d
Door to Door Sales Manager - Experience Required- $10,000 Signing/Launch Bonus
Rogue Solar —Petersburg, VA
- $120,000 - $350,000 a year
- Full-time
- Residential
- Mentoring
- Recruiting
Quick Apply
Door to Door Sales Manager - Experience Required- $10,000 Signing/Launch Bonus
Rogue Solar —Highland Springs, VA
- $120,000 - $350,000 a year
- Full-time
- Residential
- Mentoring
- Recruiting
Quick Apply
Property Manager
HIGHLANDS VISTA GROUP MANAGEMENT —Richmond, VA
- $68,000 - $72,000 a year
- Full-time
- Microsoft Outlook
- 5 years
- Residential
Quick Apply
Area Sales Manager
Lennar —Richmond, VA
- $45,143.26 - $108,746.00 a year
- Full-time
- Construction site
- Mid-level
- Office
- Paid parental leave
- Health insurance
Regional Property Manager
Beacon Communities LLC —Richmond, VA
- $95,000 - $110,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- 5 years
- Health savings account
- Paid holidays
Quick Apply
11d
Hotel Regional Director of Sales - Kalyan Hospitality
Kalyan Hospitality —Glen Allen, VA
- $80,000 a year
- Full-time
- 5 years
- Analysis skills
- Food service experience
Quick Apply
Wireless Sales Consultant
Wireless Nation - Verizon Wireless-Zone Authorized Retailer —Henrico, VA
- $28,000 - $70,000 a year
- Weekends as needed
- 18 years or older
- 11+ years
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
General Manager
Hampton Inn Richmond-Mechanicsville —Mechanicsville, VA
- $60,000 - $65,000 a year
- Online Application
- Hotel
- Bachelor's degree
- Continuous improvement
- Paid holidays
- Disability insurance
Quick Apply
12d
Branch Director (Technology) Richmond
Robert Half —Richmond, VA
- $70,000 - $95,000 a year
- Email
- Hybrid work
- Office
- Business development experience
- Bachelor's degree
- Paid parental leave
- Health savings account
Territory Sales Representative - Building Materials
KITCHEN CABINET DESIGNERS LLC —Virginia
- $60,000 - $110,000 a year
- Full-time
- Remote
- Marketing
- Mid-level
- Analysis skills
- Mileage reimbursement
- Health insurance
Quick Apply
11d
Vice President, Enterprise Architecture and AI
Genworth —Richmond, VA
- $204,400 - $317,000 a year
- Hybrid work
- Computer science
- Computer Science
- System design
- Paid holidays
- Loan repayment program
2d
Chef Manager
Metz Culinary Management —Richmond, VA
- From $50,000 a year
- Full-time
- School experience
- Customer service
- Cooking
- 401(k)
- 401(k) matching
Quick Apply
5d
Director Customer Experience & Strategy
Diesel Direct Inc —Richmond, VA
- Full-time
- Analysis skills
- Bachelor's degree
- Mentoring
Quick Apply
Sales Operations Director: Virginia
UTZ Brands, Inc —Richmond, VA
- $120,000 - $150,000 a year
- Remote
- Clean driving record
- 5 years
- Driver's License
- Profit sharing
- Employee stock purchase plan
Customer Service Manager
Alfa Laval —Richmond, VA
- $110,000 - $130,000 a year
- Full-time
- Bachelor's degree
- Travel
- Mentoring
- Health insurance
- Dental insurance
Customer Success Manager — Government "At Scale" Programs
Exiger —Richmond, VA
- Hybrid work
- 3 years
- Bachelor's degree
- Senior level
- Paid parental leave
- Dental insurance
Quick Apply

I want to receive the latest job alert for director of customer success in richmond va

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

director of customer success jobs near richmond va

Sales Manager jobs in Petersburg, VA

Senior Director Of Operations jobs in Richmond, VA

Customer Service Manager jobs in Richmond, VA

Director Of Customer Success jobs in Richmond, VA

Regional Sales Manager jobs in Columbia, MD

Director Of Operations jobs in Richmond, VA

Chef Manager jobs in Richmond, VA

General Manager jobs in Mechanicsville, VA

Director jobs in Richmond, VA

Customer Success Manager jobs in Richmond, VA

Director Of Technology jobs in Richmond, VA

Vice President jobs in Richmond, VA

Regional Property Manager jobs in Richmond, VA

Property Manager jobs in Richmond, VA

Sales Manager jobs in Longview, TX

Accounting Manager jobs in Denver, CO

Sales Manager jobs in Youngstown, OH

New Home Sales Consultant jobs in Ocala, FL

Sales Manager jobs in Fairfax, VA

Veteran Military Program Project Manager jobs in Remote

Customer Success Manager

Instrumentum
Richmond, VA

Quick Apply

Job Details

Full-time
$85,000 - $105,000 a year

Qualifications

Customer communication
Managing clients in a customer support role
Conflict management
CRM system proficiency
Cross-functional communication

Full Job Description

WHAT WE DO

We sterilize medical device instruments used in surgeries - with a focus on health systems' largest challenges. That’s all we do - and we are setting a new standard for quality sterilization in the United States.

WHY THIS IS IMPORTANT

Sterilization Processing Departments (SPDs) are one of the most important and yet most overlooked areas of a hospital or surgery center. This is a critical and growing problem as staffing shortages, poorly maintained facilities, and failure to adhere to the standards required to ensure patient and staff safety are increasing costs and potentially putting lives at risk. Even though sterilization is central to providing surgeries, it is often an afterthought for most facilities. The people who work in the SPD know it, and the deteriorating morale of the SPD workforce is adding to the decrease in sterilization competency.

Sterilization as a Service (Our version of SaaS) is ALL we do. Our people are the core of our company, and we treat them accordingly – like the rockstars they are. We’ve invested heavily in our facilities, equipment, and processes - and we do it right. Every time. We hire the best, and we don’t have to look far. The best SPD technicians and coordinators love what they do, and they want to work in a place where they are valued. That place is Instrumentum.

WHAT WE NEED

Imagine Maverick, the Naval aviator and now Top Gun instructor. Maverick is not afraid to push the envelope. They have learned some tough lessons but stay true to their CORE belief that there is always a better way, even if it means rethinking everything.

That’s what we need – a Maverick.

If you are looking for a cause, you may have found it. We push the envelope by challenging industry norms, the status quo, inefficient processes, and curiosity to “think differently”.

This is more than a sales role; it’s a chance to join an innovative company disrupting an industry.

begin

WHAT YOU WILL DO

Most hospital systems use outsourced services. However, most don’t realize that outsourcing their SPD is an option. That’s why we need a Maverick – you’d be making moves no one has tried before.

These are large contracts, the kind that begin and end in the C-Suite. SPD is the most capital-intensive and complex operation in a hospital. SPDs are understaffed, underequipped, and undersized. They are also one of the key limiting factors to growth. Elective surgeries drive revenue, and adding an operating room means their SPD falls further behind – impacting patient safety and growth.

We need a BUILDER, someone who fosters the culture and execution of Instrumentum’s value proposition – it’s compelling. The primary relationship and performance owners for each health system. Think: clinical + logistics + operational hybrid role.

Customer Success Management and Daily Execution

Conduct weekly/monthly business reviews
Manage KPIs (turnaround time, tray defects, on-time delivery, missing/incomplete sets)
Serve as escalation point for OR Directors, SPD leaders, and Vendors
Monitor daily case load, surgeon preference card accuracy, and case cart fulfillment
Be a continuous feedback loop for Voice of the Customer(VOC) and KPI Dashboards

Operational and Clinical Alignment- cross collaborator for the Customer

Demonstrate Instrumentum value proposition
Lead Quarterly Business Reviews and Customer Cadence activities
Identify trends causing late starts or reprocessing loops
Coordinate with Instrumentum’s internal operations teams
Drive root-cause analysis and improvement plans

CSM Background Ideal:

Experience in SPD, perioperative services, healthcare operations, or supply chain
Vendor(SYK, ZB, etc) operations leader- understands how vendor trays & hospitals work
Strong data literacy
High emotional intelligence
Ability to influence change in clinical environments

WHAT WE OFFER

A compelling vision and mission, and the collective pursuit of excellence.
A great environment. We’re fun to work with and are building an awesome team.
Generous benefits and growth opportunities with a well-positioned, fast-growing company.

WHAT YOU WILL BRING TO THE TABLE

+/- 3 years of experience and demonstrated success in post-sales execution and Customer Success structuring. Kinda makes sense.
Bachelor’s degree in business, communications, marketing, or equivalent.
- ability to communicate effectively at all levels of the organization internally or with a customer.
Proficiency in using CRM software and procedures. If it isn’t in there, it didn’t happen .
Ability to work and manage time on your own or as part of a team.
Comfortable working under pressure and resilient.
Creative problem-solving, negotiating, and conflict resolution skills. Stuff happens, and the only way through is through!
Self-Starter with a broad business background. Get up, get going, bring something to the table!
Attention to detail. There are always opportunities in the details.
Strong interpersonal skills.

DETAILS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This is a position is partially remote, but necessary to be in the Long Beach, California, Elmhurst, IL, or Richmond, VA market, reporting to our Vice President of Customer Success.

COMPENSATION

Annual Base Salary: $85,000 – $105,000 depending on experience and qualifications.

Bonus Opportunity: Up to 15% of base salary depending on performance, uncapped.

On Target Earnings: $97,750 – $120,750 depending on performance, uncapped.

Quick Apply

Refine Your Search

director of customer success jobs in richmond va

Customer Success Manager

Director of Client Success

Director of RVA 311 & Citizen Services

Senior Director, Servicing Operations

Door to Door Sales Manager - Experience Required- $10,000 Signing/Launch Bonus

Door to Door Sales Manager - Experience Required- $10,000 Signing/Launch Bonus

Property Manager

Area Sales Manager

Regional Property Manager

Hotel Regional Director of Sales - Kalyan Hospitality

Wireless Sales Consultant

General Manager

Branch Director (Technology) Richmond

Territory Sales Representative - Building Materials

Vice President, Enterprise Architecture and AI

Chef Manager

Director Customer Experience & Strategy

Sales Operations Director: Virginia

Customer Service Manager

Customer Success Manager — Government "At Scale" Programs

I want to receive the latest job alert for director of customer success in richmond va

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected