While this position is structured as a Monday through Friday, 8:00 a.m. to 5:00 p.m. role, it carries the broader responsibilities of serving as the Executive Director overseeing the entire Continuing Care Retirement Community (CCRC). As such, the Executive Director is ultimately accountable for the overall operations, resident well-being, and staff leadership across all levels of care.
In this capacity, the Executive Director serves as the primary point of contact for emergencies, urgent concerns, and critical decision-making needs that may arise outside of standard business hours. This leadership role requires a commitment to responsiveness, sound judgment, and consistent oversight to ensure the safety, satisfaction, and continuity of care for all residents.
The Executive Director Assisted Living is responsible for overall administrative management and operation of the assisted living community. Planning, organizing, directing and monitoring the strategic plan, annual operating budget, annual capital plan and marketing plan. The Executive Director Assisted Living shall have the necessary authority to effect this responsibility, subject to such policies, by-laws, mission and purposes as may be adopted by the Board of Directors or any committees to which the Board has delegated power for such action.
EDUCATION, EXPERIENCE, CERTIFICATION AND LICENSURE REQUIREMENTS
- Bachelor’s Degree in relevant field
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Master’s Degree preferred
Specialized training in health care management preferred
Licensed by the Commonwealth of Virginia as a Nursing Home Administrator (LNHA)
A minimum of two years’ experience as either an Associate or Assistant Executive Director in a senior living community.
Job Duties
Administrative Duties:
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Interprets and implements corporate policies, procedures and ensures compliance.
Develops and implements internal policies, procedures and ensures compliance. -
Develops, implements and monitors operating budget.
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Meets with department directors on a regular basis to coordinate services, formulate programs, manage budget issues and solve administrative problems.
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Coordinates activities of team members to prevent overlapping or duplication of functions, responsibilities or supervision.
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Ensures compliance with all applicable laws and regulations.
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Maintains a visible presence throughout the community.
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Responsible for all financial transactions for operation of community.
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Provides oversight of risk management and safety programs.
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Negotiates contracts in accordance with corporate policies.
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Responsible for the confidentiality and safe storage of current and closed files including resident, team member and physical plant in compliance with current regulations.
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Exploit Pathways to Wellness dimensions to improve team member and resident well-being.
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Assist in development and implementation of action plans to address resident and team member satisfaction surveys in conjunction with leadership.
Human Resources Duties:
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Works with the human resource team to develop team members at all levels by starting with the categories of attracting great people, hiring, onboarding, and creating individual development plans. Utilizes human resource team to assure policy and procedures compliance, implement corrective action, perform annual performance appraisals, and assure compensation integrity, workplace safety and environmental reviews.
Reviews wage and salary structure, pay policies, performance appraisal programs, team member benefit programs and services, and health and safety programs. Protects interest of community and team members in accordance with human resource policies and governmental laws and regulations. Approves recommendations for terminations. Reviews team member appeals through grievance procedure.
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Provides direction and supervision of all phases of human resource management, i.e., recruitment, employment, compensation, performance evaluation, team member relations, training and development, benefits, discipline and terminations.
Interviews and hires all direct reports.
Determines organizational lines of authority and assigns areas of responsibility
Church and Community Relations Duties:
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Develops a cooperative relationship with residents of the community.
Develops cooperative relationships with churches, particularly United Methodist Churches, in an effort to increase knowledge and awareness of the communities and services of Pinnacle Living, as well as geriatric issues in general.
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Develops cooperative relationships with professional and business organizations to stay abreast of highest professional standards.
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Develops good neighbor relationship with the public.
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Develops cooperative relationships with other health care providers.
Resident Care Duties:
Responsible for the highest quality professional health care services within the community.
Ensures a safe, healthful and home-like environment for all residents.
Leads in transitioning the community to person centered services.
Ensures compliance with applicable laws and requirements of federal, state, and local regulatory and licensing agencies, i.e., Department of Health and Human Services and Department of Social Services, by continually monitoring the established services and programs.
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Develops and implements Pinnacle Living's Culture Change initiatives in collaboration with all constituents including residents, team members, and families.
- Develops and implements a survey ready program ensuring that the quality of care and quality of life are offered to all residents of the highest standard in collaboration with all constituents including residents, team members, and families.
Marketing Duties:
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Reviews and approves new resident applications and contracts for admission in accordance with Pinnacle Living’s policies.
Leads and advises Marketing Department in establishing goals to maintain budgeted census.
Works with the Corporate Director of Sales and Marketing to develop marketing plans and strategies.
Reviews and approves all community publications, newsletters, brochures, ads, electronic media and other collateral materials.
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Attends regular marketing meetings, reviews weekly marketing reports and provides feedback to marketing team members.
Fund Development Duties:
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Work with Eastshore Office team members to develop a community plan for fund development that supports corporate goals.
Dining Services Duties:
Environmental Services Duties:
Works with the Director of Strategic Initiatives and their designees concerning major equipment purchases and renovations to the building.
Assures the buildings, grounds, and equipment are maintained in a clean, attractive and safe condition.
Related Duties:
Maintains active membership in state and national organizations for professional health care providers, participating in conferences and meetings, i.e., LeadingAge, etc.
Develops smooth and constructive interface relationships with Pinnacle Leadership Team, residents, relatives, team members, outside agencies and organizations.
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Seeks advice and guidance from President/CEO or COO for controversial issues and sentinel events
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Responsible for maintaining conformance with CARF standards and practices and leading the community management team through the CARF reaccreditation process.
Maintains a flexible work schedule to meet various demands of management within the community. Hours may be long and irregular.
Other duties as assigned
Knowledge, Skills, and Abilities
Knowledge of:
Federal, state and local licensing standards and regulations related to senior living
Corporate policies and procedures
Mission and vision
Strategic planning
Budget development
Skill required:
Interpersonal skills using tact, patience and courtesy
Excellent verbal and written communication skills
Organizational and planning skills
Excellent leadership skills
Excellent time management and delegation skills
Computer proficiency with basic business applications
Ability to:
Set goals and enforce deadlines
Establish strong and appropriate supervisor relationships
Handle detailed, complex concepts and problems and make rapid independent decisions
Demonstrate commitment to continued professional growth and development
Handle multiple tasks simultaneously and adapt to changing priorities
Work well under pressure, ability to take initiative and be flexible
Convey a positive and professional image representing the community and the corporation
SUPERVISION and Decision Making EXERCISED
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Little to no supervision – works independently, using strong independent judgement and receives little to no guidance.
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Decision-making is typically very difficult. Most alternatives that are considered are not covered by standard operating procedures and have comparable value. Decision making sometimes requires making predictions regarding the long-term impact of the decisions.
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Problem solving is typically complex in nature and utilized when needed. Ability to use senior level expertise to resolve issues and coach and lead managers and directors
PHYSICAL REQUIREMENTS AND WORKING CONDITIONS
Typical health services environment with exposure to the sights, sounds odors and situations typically found within this environment includes elders with dementia.
Frequent bending, stooping, walking, and standing, making frequent rounds of the community.
May have to lift 25 pounds to chest height.
Some outside work, which includes the operation of motor vehicles and the transportation of residents.
Required to work some weekends, evenings, nights and holidays including during inclement weather.
INDD
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Double Time when working designated holidays Holiday Pay — for non-exempt team members
- PTO with a Cash Out option available
- 8 Federal Holidays, including Martin Luther King Day and Juneteenth
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One Paid Personal Day per year
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Free parking available
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6% Retirement Matching 403(b)
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PayActiv – Cash advance on your paycheck available
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Employee Assistance Program – LifeSolutions EAP
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Full Health, Dental, and Vision Insurance options are available for individuals or families
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Zero cost to team members: $50,000 term life insurance policy
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Short-term Disability Insurance available
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Immunizations available
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Tuition Assistance Program available
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Team Member referral bonus available
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EVEN MORE BENEFITS AVAILABLE Depending on location.
At Hermitage Three Chopt, our team members are dedicated to creating a community where age does not define the person. Our mission of Enriching Life’s Journey guides our team in delivering services that focus on autonomy and self-direction, whether that is done in our residents’ apartments, assisted living, memory support or nursing residences. Our values of Culture, Stewardship, Partnership, Diversity, Hospitality and Quality form a framework for everything we do. If you possess strong professional skills and a desire to serve others by promoting person-centered services in a team environment, we invite you to continue with this job application.
Vaccination Requirement
Employees hired for this position will be required to follow Pinnacle Living’s company-wide policies of being or becoming fully vaccinated against the annual flu, each subject to potential accommodation for medical reasons or religious beliefs.
