Top 201 Information technology Jobs in Richmond Va

Application Support Analyst (BHJOB1435_35548)
Astyra Corporation —Richmond, VA
- $32 - $36 an hour
- Contract
- Background check
- Research
- 8 years
- Health insurance
- Dental insurance
Quick Apply
5d
PC Deployment Technician (BHJOB1435_35547)
Astyra Corporation —Richmond, VA
- $25 - $27 an hour
- Contract
- Mid-level
- In-person
- 2 years
- Health insurance
- Dental insurance
Quick Apply
5d
Network Support Technician
Inserso Corporation —Richmond, VA
- Full-time
- Mid-level
- Travel
- US work authorization
Quick Apply
IT Controls & Risk Governance Manager: III
Robert Half —Richmond, VA
- $65 - $75 an hour
- Temporary
- Mentoring
- US work authorization
- Senior level
- Disability insurance
- Dental insurance
Quick Apply
6d
Maintenance Mgr TOC Supv
Virginia Department of Transportation —Colonial Heights, VA
- Full-time
- Computer Science
- System design
- Research
4d
Specialist - Technology Support Analyst (Central Help Desk)
Chesterfield County Public Schools —Chesterfield, VA
- $59,764.74 - $101,590.99 a year
- Online Application
- Google Workspace
- Current TB test
- Computer Science
Specialist - Technology Support Analyst
CCPS - Various Locations —Chesterfield, VA
- $59,764.74 - $101,590.99 a year
- Full-time
- Classroom
- Current TB test
- Writing skills
Data Center Technician
Microsoft —Richmond, VA
- $23.65 - $40.91 an hour
- 12 hour shift
- Background check
- Mid-level
- High school diploma or GED
- On-the-job training
3d
Information Technology Help Desk Technician
New Horizon Bank - National Association —Richmond, VA
- Full-time
- Computer science
- Computer Science
- Mid-level
IT Help Desk Technician
Murgado Automotive Group —Richmond, VA
- $25 - $35 an hour
- Weekends as needed
- Computer Science
- Dealership
- English
- Health insurance
- Dental insurance
Quick Apply
Director, IT Service Management
Genworth —Richmond, VA
- $144,800 - $281,000 a year
- Office
- Children
- In-person
- Paid holidays
- Loan repayment program
Information Technology Coordinator (Part-Time)
Bryant & Stratton Inc. —North Chesterfield, VA
- Part-time
- Background check
- Windows
- University
- Loan forgiveness
13d
IT Specialist II
Virginia Commonwealth University —Richmond, VA
- $55,000 - $70,000 a year
- Full-time
- Hybrid work
- Google Workspace
- Mid-level
- Windows
- Paid holidays
- Health insurance
5d
IT System Specialist #00006 - State Employee Only
Department of Fire Programs —Henrico County, VA
- $70,000 - $85,000 a year
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
12d
Data Center Technician - Chester, VA
PGTEK —Chester, VA
- $80,000 - $85,000 a year
- Full-time
- Mid-level
- Linux
- Communication skills
- Health savings account
- Disability insurance
Quick Apply
3d
Help Desk Support Technician
Whitman, Requardt & Associates, LLP —Richmond, VA
- $26 - $31 an hour
- Full-time
- Clean driving record
- Mid-level
- Office
- Paid holidays
- Disability insurance
Quick Apply
3d
IT and Telecom Tech Tier 1
Infotel Systems —Henrico, VA
- $52,000 - $70,000 a year
- Full-time
- Background check
- Research
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
3d
IT Help Desk Manager
Davenport & Company —Richmond, VA
- $60,000 - $100,000 a year
- On call
- Windows
- 3 years
- Supervising experience
- Profit sharing
- Health savings account
Technical Support Analyst
INFO ORIGIN INC —Richmond, VA
- $43 - $47 an hour
- Contract
- Mid-level
- Office
- US work authorization
Quick Apply
4d
IT Support Engineer I, Ops Tech Solutions (OTS)
Amazon.com Services LLC —Richmond, VA
- $25 - $41 an hour
- Full-time
- Computer Science
- English
- High school diploma or GED
- Paid parental leave
- AD&D insurance

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information technology jobs near richmond va

Application Support Analyst (BHJOB1435_35548)

Astyra Corporation -
Richmond, VA

Quick Apply

Job Details

Contract
$32 - $36 an hour
5 days ago

Benefits

Health insurance
Dental insurance
401(k)
Vision insurance

Qualifications

Customer communication
Continuous improvement standards implementation
Research
SQL
System development
Customer support
Systems analysis
Root cause analysis
Functional quality evaluation testing
Cross-functional communication

Full Job Description

Application Support Analyst
*This is an on-site role.

Description:

A new online platform called Evoke launched in February for our client to now receive digital applications and renewals from the more than 12,000 charitable organizations that register to solicit funds in the Commonwealth.
This is part of an agency-wide initiative called NexGen Regulatory Platform to modernize the use of technology to better serve residents of Virginia as well as make government duties more efficient.
The Evoke online platform will be rolled out for about 20 programs over the next decade and is being supported by multiple agencies.

Responsibilities

Serve as the primary point of contact for end users seeking assistance with a regulatory case management or licensing application built on a low-code platform.
Triage diagnose and resolve user-reported issues escalating to technical teams when needed.
Provide guidance on system functionality workflows form completion and data entry best practices.
Document all requests incidents and resolutions in the organizations ticketing system.
Assist with onboarding new users including account access requests and orientation to system features.
Assist in updating and maintaining user-friendly support materials such as quick start guides FAQs and knowledgebase articles.
Conduct routine quality checks to validate system behavior and identify potential issues proactively.
Collaborate with business analysts and developers to communicate recurring issues and recommend improvements.
Support release cycles by helping test new features documenting results and guiding users through changes.
Ensure all support activities align with agency policies regulatory requirements and data security standards.

Required Skills/Knowledge/Experience:

Extensive experience providing customer service skills, preferably in technical support, help desk, or application support environment., Required 8 Years
Strong communication skills, with an ability to translate technical concepts into clear, user-friendly guidance., Required 8 Years
Extensive experience providing customer or technical support for SaaS or low code/no code applications (e.g., ServiceNow, Appian, Power Platform), Required 8 Years
Experience in testing complex systems to determine that business needs are met., Required 8 Years
Detail oriented, organized, and capable of managing multiple requests simultaneously., Required 8 Years
Ability to work independently while collaborating effectively with cross functional teams., Required 8 Years
Experience supporting government, regulatory, or compliance-driven applications preferred., Desired 5 Years
Familiarity with ticket management systems (e.g., ServiceNow, Jira, Freshdesk)., Desired 2 Years

Proper email communication will only be done to and from @astyra.com email addresses. Please ensure you are communicating with approved Astyra recruiters by checking this point when receiving offers and messages from us. Please ensure you are communicating within these guidelines and proper channels for the quickest possible interview consideration!

#ASTIT

Job Type: Contract

Pay: $32.00 - $36.00 per hour

Benefits:

401(k)
Dental insurance
Health insurance
Vision insurance

Application Question(s):

Are you a U.S. Citizen or Permanent Resident?
Does your resume reflect extensive experience providing customer or technical support for SaaS or low code/no code applications (e.g., ServiceNow, Appian, Power Platform)?
Does your resume reflect experience in testing complex systems to determine that business needs are met?
Do you have hands-on experience/familiarity with ticket management systems (e.g., ServiceNow, Jira, Freshdesk)?

Experience:

browser-based applications: 8 years (Required)
Automated system issue analysis: 8 years (Required)

Work Location: In person

Quick Apply

Refine Your Search

information technology jobs in richmond va

Application Support Analyst (BHJOB1435_35548)

PC Deployment Technician (BHJOB1435_35547)

Network Support Technician

IT Controls & Risk Governance Manager: III

Maintenance Mgr TOC Supv

Specialist - Technology Support Analyst (Central Help Desk)

Specialist - Technology Support Analyst

Data Center Technician

Information Technology Help Desk Technician

IT Help Desk Technician

Director, IT Service Management

Information Technology Coordinator (Part-Time)

IT Specialist II

IT System Specialist #00006 - State Employee Only

Data Center Technician - Chester, VA

Help Desk Support Technician

IT and Telecom Tech Tier 1

IT Help Desk Manager

Technical Support Analyst

IT Support Engineer I, Ops Tech Solutions (OTS)

I want to receive the latest job alert for information technology in richmond va

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