Top 1 Records coordinator Jobs in Richmond Va

Patient Access & Medical Records Coordinator
Richmond Allergy and Asthma Specialists —Henrico, VA
- Full-time
- HIPAA
- Mid-level
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
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Patient Access & Medical Records Coordinator

Richmond Allergy and Asthma Specialists
Henrico, VA

Quick Apply

Job Details

Full-time
3 days ago

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance

Qualifications

HIPAA
High school diploma or GED
Health information regulatory compliance
Clinical confidentiality policies

Full Job Description

Position Summary

The Patient Access & Medical Records Coordinator is responsible for managing new patient intake, scheduling, medical records coordination, insurance verification, and referral processing for the allergy and asthma clinic. This role ensures patients are efficiently scheduled, properly prepared for care, and that all clinical documentation and insurance requirements are accurate and complete. The position serves as a key link between patients, referring providers, and clinical staff to support timely access to care and smooth clinic operations.

Key Responsibilities

New Patient Intake & Scheduling

Serve as the primary contact for new patient inquiries via phone, email, fax, online requests, and electronic referral systems
Manage incoming referrals from providers received both electronically (EMR/EHR systems, referral portals) and via phone and fax communication
Schedule new patient and follow-up appointments based on provider availability, clinical urgency, and testing requirements
Communicate office processes, visit expectations, and pre-appointment instructions (including allergy testing preparation and medication holds)
Follow up on pending referrals and unscheduled patients to support timely access to care

Medical Records Management

Request, obtain, and organize medical records from referring providers and outside facilities
Ensure all incoming records are accurately scanned, uploaded, and maintained in the EMR system
Review records for completeness prior to patient appointments and flag missing documentation
Maintain confidentiality and HIPAA compliance at all times
Respond to medical records requests from patients and external providers as needed

Insurance Verification & Documentation

Verify patient insurance eligibility and benefits by contacting insurance carriers directly and reviewing electronic/scan-based insurance information
Accurately document coverage details related to allergy testing, asthma evaluations, and specialty services
Ensure referrals, authorizations, and required documentation are in place prior to appointments
Communicate insurance requirements and missing information to patients in a clear and professional manner
Assist with resolving insurance-related issues or discrepancies as needed

Coordination & Communication

Work closely with clinical staff to ensure readiness for new patient visits and testing
Maintain clear and timely communication with referring providers and internal teams
Support front desk and administrative functions as needed based on clinic flow

Qualifications

High school diploma or equivalent required; associate degree preferred
Prior experience in medical scheduling, medical records, or patient intake strongly preferred
Experience in allergy, asthma, ENT, or specialty care setting preferred
Strong understanding of EMR systems, insurance verification processes, and electronic referral workflows
Excellent communication and customer service skills
Strong attention to detail and ability to manage multiple priorities
Comfortable working in a fast-paced clinical environment
HIPAA compliance required

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Experience:

healthcare insurance: 2 years (Required)

Work Location: In person

Quick Apply

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Patient Access & Medical Records Coordinator

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