Top 8 senior client services associate Jobs in richmond va

Client Navigator I, Senior Nutrition Programs
Feed More Inc —Henrico, VA
- $19 - $21 an hour
- Full-time
- Background check
- High school diploma or GED
- Bachelor's degree
- Health savings account
- Paid holidays
Quick Apply
2d
Senior Client Service Specialist, Business Insurance
Marsh McLennan Agency —Glen Allen, VA
- Full-time
- Hybrid work
- Microsoft Excel
- Mid-level
- Office
- Tuition reimbursement
Senior Associate, E2E Project Manager — EMOCS (Enterprise Marketing Operations Client Success)
Capital One —Richmond, VA
- Email
- Military
- Mid-level
- Office
- Health insurance
12d
Client Navigator II, Senior Nutrition Programs
Feed More Inc —Henrico, VA
- $44,000 - $52,000 a year
- Full-time
- Background check
- Spanish
- 7 years
- Health savings account
- Paid holidays
Quick Apply
2d
Senior Manager, Client Success Lead
Capital One —Richmond, VA
- Email
- Military
- Office
- Bachelor's degree
- Health insurance
Senior Manager, Client Success Lead
Information Technology Senior Management Forum —Richmond, VA
- $161,500 - $202,800 a year
- Email
- Military
- Office
- Bachelor's degree
- Health insurance
Senior Associate, Product Management - Client & Associate Platforms (Mobile & Web)
Capital One —Richmond, VA
- Email
- Computer science
- Computer Science
- Military
- Health insurance

More jobs to discover

Find similar jobs that you might be interested in.

Senior Network Engineer
Advanced Logic Industries, Inc. —Richmond, VA
Active CCNP certification (Security, Enterprise, or Wireless) or active Fortinet FCP/FCSS certification. Prepare client documentation including network designs,…
Quick Apply
5d
HVAC/R Service Technician - Light Commercial
CoolSys —Richmond, VA
Valid driver’s license required at all times. Sr, senior, Service Tech, refridgeration, HVAC, refrigeration, HVAC-R, HVAC/R, diagnostic, commercial, service,…
5d

Show more similar jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Senior Account Manager, Client Services
Optum —Columbus, OH
Bachelor's Degree in Business Administration, Marketing, Healthcare Administration or a related field required OR 5+ years of experience in a related medical…
$72,800 - $130,000 a year
12d
Client Solution Specialist Sr
PNC Financial Services Group —Columbus, OH
In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
$41,250 - $68,750 a year
14d

Show more jobs in cities nearby

I want to receive the latest job alert for senior client services associate in richmond va

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

senior client services associate jobs near richmond va

Client Success Manager jobs in Richmond, VA

Associate Project Manager jobs in Richmond, VA

Mobile Product Manager jobs in New York, Ny

Product Analyst jobs in Los Angeles, Ca

Mobile Product Manager jobs in Santa Barbara, Ca

Case Manager jobs in Oceanside, Ca

Mobile Product Manager jobs in Remote

Mobile Phlebotomy jobs in Orlando, Fl

Senior Client Service Specialist jobs in Los Angeles, Ca

Insurance Customer Service jobs in Tampa, Fl

Senior Client Service Specialist jobs in Saint Louis Park, Mn

Senior Client Service Specialist jobs in Charlotte, Nc

Senior Client Service Specialist jobs in Phoenix, Az

Service Advisor jobs in Knoxville, Tn

Customer Service Representative jobs in El Paso, Tx

Intake Specialist jobs in Philadelphia, Pa

Customer Success Associate jobs in Chicago, Il

Client Success Manager jobs in California

Client Success Manager jobs in Cumming, Ga

Client Success Manager jobs in Tennessee

Client Navigator I, Senior Nutrition Programs

Feed More Inc
Henrico, VA

Quick Apply

Job Details

Full-time
$19 - $21 an hour
2 days ago

Benefits

Health savings account
Paid holidays
Health insurance
Dental insurance
401(k)
Flexible spending account
Tuition reimbursement
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Employee discount
Life insurance
Retirement plan

Qualifications

Teamwork
Trauma-sensitive practices
Call center experience
Intake
Working with seniors
High school diploma or GED
Bachelor's degree
Older adults
Communications

Full Job Description

Feed More collects, prepares and distributes food to neighbors in need. With a service area that stretches across 34 cities and counties, our comprehensive programs and Agency Network are dedicated to providing our communities with access to quality food and healthy meals year-round.

With the help of over 100 employees, close to 300 members of Feed More’s Agency Network and around 200 volunteers a day, Feed More can carry out its mission of fighting hunger throughout Central Virginia. Feed More is a proud member of Feeding America and Meals on Wheels America.

At Feed More, we want everyone to have a seat at the table. We envision our table as a lively gathering of wonderfully, unique individuals where differences are encouraged and appreciated. And, of course, our table is full of good, nutritious food.

Feed More aspires to be a place where every individual contributes to our culture by living out our core values: respect, collaboration and impact. We recognize our talented and diverse workforce as a key competitive advantage and our business success reflects the quality and skill of our people. That’s why Feed More is committed to seeking out and retaining the best talent.

We’re looking for: A confident, organized, mission-driven and client-focused professional to join our team as a Client Navigator. In this role, you will serve as the front-line point of contact for Meals on Wheels and other Senior Nutrition Program clients, caregivers, and volunteers.

Department: Programs

Reports To: Manager, Intake and Referral Operations

FLSA Status: Full-time Hourly Non-Exempt

Supervisory Responsibilities: None

Budgetary Responsibilities: None

What you’ll do:

The Client Navigator conducts structured intake and referral, creates the daily meal order and provides reports to the kitchen, supports dispatch through coordination with field site associates and the transportation team, engages in the recruitment and training of volunteers, independently addresses delivery-day issue resolution, client onboarding processes and ensures accurate documentation. The Navigator operates within clearly defined service protocols and escalation pathways, supporting reliable nutrition delivery and coordinating neighbor care programs while maintaining boundaries from eligibility determination and case management.

Intake & Onboarding

Process new applications accurately and within established service timelines.
Ensure accurate entry of client data into required systems.
Conduct onboarding activities to initiate services for new clients. Identify and address potential barriers to successful enrollment in the program within defined time frames.
Coordinate with field site associates and kitchen teams to resolve delivery issues.

Service Navigation & Follow-Through

Provide structured follow-up contacts as required by program standards.
Complete warm referrals to appropriate community resources based on the client’s identified needs.
Escalate unresolved barriers through defined protocols.
Maintain clear boundaries regarding eligibility, sponsorship, and case management.

Delivery-Day Support & Issue Resolution

Respond to calls from clients, caregivers, and volunteers regarding missed meals, cancellations, or unable-to-reach situations. Identify and implement solutions based on communication with clients, caregivers, volunteers, and referral partners.
Document and resolve service disruptions in coordination with the Operations Coordinator.
Identify patterns in service concerns and make decisions on continuation of services; elevate recurring issues or appeals to the Manager.
Supports Client Services volunteers in scheduling, onboarding, training and support during volunteer shifts.

Documentation & Quality Standards

Maintain accurate, timely, and compliant documentation.
Follow call scripts, service standards, and escalation procedures.
Participate in training, QA reviews, and cross-training initiatives.
Ensure intake data accuracy and reporting integrity.

Must have:

A high school diploma
2-3 years of relevant experience
Experience in intake, call center, or service coordination environments
Strong communication, organizational and documentation skills.
Ability to remain calm and solution-focused in high-volume settings.
Commitment to serving seniors with a person-centered and trauma-informed approach.

Ideally, will have:

Bachelor’s degree in business, communications, human services and/or related field
3+ years of relevant experience in a similar role

Company Benefits:

In addition to competitive wages, we’re proud to offer full-time employees with comprehensive medical, dental, and vision benefits, 401K, generous paid time off, 10 paid holidays and more.

How to apply:

Interested candidates should apply by June 12, 2026. We kindly request no phone inquiries.

Feed More, Inc. is an Equal Opportunity Employer.

Job Type: Full-time

Pay: $19.00 - $21.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Retirement plan
Tuition reimbursement
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

senior client services associate jobs in richmond va

Client Navigator I, Senior Nutrition Programs

Senior Client Service Specialist, Business Insurance

Senior Associate, E2E Project Manager — EMOCS (Enterprise Marketing Operations Client Success)

Client Navigator II, Senior Nutrition Programs

Senior Manager, Client Success Lead

Senior Manager, Client Success Lead

Senior Associate, Product Management - Client & Associate Platforms (Mobile & Web)

More jobs to discover

Explore jobs in cities nearby

I want to receive the latest job alert for senior client services associate in richmond va

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected