Top 12 Senior director of operations Jobs in Richmond Va

Senior Director, Servicing Operations
Mission Lane —Richmond, VA
- $184,000 - $216,000 a year
- Full-time
- Remote
- Travel
- Senior level
- Leadership
- Paid parental leave
- Disability insurance
7d
Nursing Home Administrator (NHA)/Executive Director
Ashland Nursing and Rehabilitation —Ashland, VA
- Full-time
- Skilled nursing facility
- Mentoring
- Older adults
- Paid holidays
- Dental insurance
Quick Apply
Director of Facilities Operations
Avery Point by Erickson Senior Living —Richmond, VA
- $130,000 - $140,000 a year
- 5 years
- Driver's License
- Mentoring
- Health insurance
- Dental insurance
Sr. Director, Chief of Staff - Bank Tech Operations
Information Technology Senior Management Forum —Richmond, VA
- $245,100 - $307,700 a year
- Email
- Office
- 3 years
- Analysis skills
- Health insurance
Senior Director Sales Operations
Coca-Cola Consolidated, Inc. —Sandston, VA
- 5 years
- Office
- High school diploma or GED
- Employee stock purchase plan
- Health insurance
Sr. Director, Chief of Staff - Bank Tech Operations
Capital One —Richmond, VA
- Email
- 3 years
- Analysis skills
- Bachelor's degree
- Health insurance
Regional Director of Health Services
Sinceri Senior Living —Richmond, VA
- $130,000 a year
- Online Application
- Nursing
- RN License
- Computer literacy
- Opportunities for advancement
Quick Apply
Director, Product Management Operations & AI Enablement - Capital One Software (Remote)
Information Technology Senior Management Forum —Richmond, VA
- $209,500 - $239,100 a year
- Email
- Remote
- 5 years
- Bachelor's degree
- Product management
- Health insurance
5d
Associate Director – Technical Services/Manufacturing Science
Information Technology Senior Management Forum —Richmond, VA
- $123,000 - $180,400 a year
- Extended hours
- Bachelor of Science
- English
- Bachelor's degree
- Health insurance
- Dental insurance
Residential Program Director
A HEART OF HOPE LLC —South Chesterfield, VA
- $20 - $30 an hour
- Part-time
- Nursing home
- Mid-level
- US work authorization
Quick Apply
Director of Nursing and Quality Assurance
Avardis Health Management —Richmond, VA
- Full-time
- CPR Certification
- Nursing
- Skilled nursing facility
- Paid holidays
Quick Apply
Senior Director - Construction Operations
Herzog —United States
- Background check
- Pass drug screening
- 11+ years
- Health insurance
- Dental insurance

More jobs to discover

Find similar jobs that you might be interested in.

Nursing Home Administrator (NHA)/Executive Director
Ashland Nursing and Rehabilitation —Ashland, VA
Current, unencumbered, active state Nursing Home Administrator (NHA) license in good standing. Maintain and guide the implementation of facility policies and…
Quick Apply

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Senior Director Operations
DHL —Westerville, OH
This leadership role is responsible for driving operational excellence, financial performance, and strategic execution across a complex, multi-site account…
$185,000 - $235,000 a year
Quick Apply
Executive Director - Senior Living
Wallick Communities —Columbus, OH
3,000 hours of direct operational responsibility for a senior housing facility, health care facility, residential care facility, adult care facility or group…

Show more jobs in cities nearby

I want to receive the latest job alert for senior director of operations in richmond va

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

senior director of operations jobs near richmond va

Director Of Product Management jobs in Richmond, VA

Nursing Home Administrator jobs in Ashland, VA

Senior Director Of Operations jobs in Richmond, VA

Chief Of Staff jobs in Richmond, VA

Director Of Quality Assurance jobs in Richmond, VA

Director Of Facilities jobs in Richmond, VA

Regional Director jobs in Richmond, VA

Director Government Affairs jobs in Washington, DC

Apparel Product Development jobs in Los Angeles, CA

Education Management jobs in Remote

Director Of Product Management jobs in Columbus, OH

Director Of Product Management jobs in Kentucky

Director Of Product Management jobs in Durham, NC

Director Of Product Management jobs in Trenton, NJ

Nursing Home Administrator jobs in Mobile, AL

Online Nursing Instructor jobs in Atlanta, GA

Nursing Home Administrator jobs in Hayward, CA

Nursing Home Administrator jobs in Upper Marlboro, MD

Nursing Home Server jobs in Philadelphia, PA

Nursing Home Administrator jobs in Charlotte, NC

Senior Director, Servicing Operations

Mission Lane -
Richmond, VA

Apply Now

Job Details

Full-time
$184,000 - $216,000 a year
7 days ago

Benefits

Paid parental leave
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Paid time off
Parental leave
Vision insurance
401(k) matching
Life insurance

Qualifications

Financial services customer support
Managing teams in a customer support role
Team leadership
Operational management
Frontline customer support management
Industry knowledge of financial compliance
Team development
Leading team collaboration initiatives
Call center management
Senior leadership
Team building

Full Job Description

Mission Lane is combining the power of data, technology, and exceptional service to pave a clear way forward for millions of people on the path to financial success. By attracting top talent and leveraging cutting-edge technology, we're enabling people to unlock real financial progress. Sound like a mission you can get behind?

We're looking for a Senior Director of Servicing Operations to own the strategy and execution of customer servicing and back office fulfillment, reporting to the SVP of Operations.

The impact you'll make:

A Mission Lane customer is on the phone or in the app right now, working through a question about their account. They're not just a ticket to close. They're a person with a goal, and how this moment goes is how they know Mission Lane is on their side.

The Senior Director of Servicing Operations makes sure these moments land right; building the strategy, teams, and standards that turn everyday service into real progress for the people we serve.

As Senior Director, Servicing Operations, you will:

Set the 3 year strategy and vision for both customer-facing servicing and back office fulfillment, and build the roadmap yourself.
Own the day-to-day: keeping resolution speed, quality scores, cost and efficiency, and associate engagement on target, and stepping in with a remediation plan the moment any of them slip.
Build a team, in-house and through our contact center partners, that people want to stay and grow in.
Become the person the SVP and other senior leaders call when they need a read on where servicing should go next.

You'll thrive in this role if:

You've built a strategy without a template to follow.
You've led work that reached beyond your own team to move something company-wide.
You build real trust with the people on your team, whether they're on your in-house remote team or work for an outsourcing partner.

Minimum Qualifications:

10+ years leading contact center servicing operations, including managing in-house teams and holding third-party or outsourced sites accountable to service levels
10+ years of people management experience, including managing other managers and developing them to grow their own teams
Experience in a regulated financial services or fintech environment, where you understand how compliance and complaint-handling requirements shape service operations
A track record of building strategy for a service or operations function
A track record of hitting operational targets and fixing problems fast when something slips
Strong influence and communication skills, built from getting buy-in with frontline agents to executives and everyone in between
Ability to travel for in-person team collaboration (~4-6 times per year) and to visit contact center sites as needed

Compensation:

Annual full-time starting base salary range: $184,000 - $216,000

This role is eligible for additional compensation in the forms of participation in our annual incentive and equity programs.

Pay is based on factors such as work experience, education, certification(s), training, skills, and competencies related to the role. Mission Lane also offers a comprehensive benefits plan, which includes paid time off, 401(k) match, a monthly wellness stipend, health/dental/vision insurance options, disability coverage, paid parental leave, flexible spending account (for childcare and healthcare), life insurance, and a remote-first work environment.

About Mission Lane:

Founded in December 2018, Mission Lane is a purpose-driven fintech company based in the U.S., with headquarters in Richmond, Virginia.

It all started with a realization: nearly fifty percent of the adult population in the U.S. doesn't have access to a clear line of credit. Most traditional credit card companies either overlook or overcharge this group because they have less-than-perfect credit scores or no scores at all. We decided this just wouldn't do.

In partnership with our sponsor banks, we offer credit cards under the Mission Lane brand name, with better, clearer terms, and a more refined customer experience than the alternatives available to people working hard to improve their credit. To date, over four million consumers have chosen Mission Lane, earning high customer ratings on Credit Karma for its market segment and industry leading Net Promoter scores.

Mission Lane has cumulatively raised over $600 million of equity from leading investors, including Invus Opportunities, QED Investors, LL Funds, funds affiliated with Oaktree Capital Management, and other leading investors.

Our commitment to a workplace built on respect and dignity is guided by our core value of Unity. We believe that everyone plays a vital role in our shared purpose, and we actively cultivate an environment where all individuals have the opportunity to do their best work. By fostering a culture of empathy and collaboration, we create a strong sense of belonging and support for every team member.

Mission Lane is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, or any other protected status.

Mission Lane provides reasonable accommodations to applicants who need them for medical or religious reasons, as required by law. Applicants can initiate an accommodation request by contacting [email protected].

Mission Lane is not sponsoring new applicant employment authorization and please, no third-party recruiters.

Application Integrity:

Our cardholders trust us with their financial well-being, and this trust starts with the integrity of the people on our team. We're looking for team members who share our dedication to transparency and truth. Please verify that the information in your application is accurate and complete.

Providing any information to Mission Lane that is not completely truthful at any point during the application or hiring process may result in removal from the hiring process, disqualification from future opportunities, withdrawal of an offer or other sanctions for candidates and, in addition for employees, disciplinary action, up to and including termination of employment.

Apply Now

Refine Your Search

senior director of operations jobs in richmond va

Senior Director, Servicing Operations

Nursing Home Administrator (NHA)/Executive Director

Director of Facilities Operations

Sr. Director, Chief of Staff - Bank Tech Operations

Senior Director Sales Operations

Sr. Director, Chief of Staff - Bank Tech Operations

Regional Director of Health Services

Director, Product Management Operations & AI Enablement - Capital One Software (Remote)

Associate Director – Technical Services/Manufacturing Science

Residential Program Director

Director of Nursing and Quality Assurance

Senior Director - Construction Operations

More jobs to discover

Explore jobs in cities nearby

I want to receive the latest job alert for senior director of operations in richmond va

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected