Top 31 Service desk manager Jobs in Richmond Va

Strategic Account Manager (Richmond)
DSA Doors —Richmond, VA
- Travel
- Organizational skills
- Senior level
Quick Apply
Supervisor Service Desk
Markel Service Inc. —Glen Allen, VA
- $70,000 - $96,800 a year
- Email
- Mid-level
- Office
- Windows
- AD&D insurance
- Employee stock purchase plan
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19h
Information Technology Help Desk Technician
New Horizon Bank - National Association —Richmond, VA
- Full-time
- Computer science
- Computer Science
- Mid-level
IT On-Site Support Technician
WSP —Richmond, VA
- $57,800 - $80,000 a year
- Computer Science
- Writing skills
- Mid-level
- Paid parental leave
- Disability insurance
Sr. Coordinator, Support Operations
Capital One —Richmond, VA
- Email
- Computer Science
- Windows
- High school diploma or GED
Strategic Account Manager
DSA Doors —Richmond, VA
- Full-time
- Travel
- Organizational skills
- Senior level
- Health savings account
- Health insurance
Quick Apply
Information Technology Manager
Virginia Family Dentistry —Midlothian, VA
- Full-time
- Computer science
- Computer Science
- Ability to walk for extended periods
- Profit sharing
- Paid holidays
Quick Apply
6d
Sr. Coordinator, Support Operations
Information Technology Senior Management Forum —Richmond, VA
- $53,200 - $60,700 a year
- Email
- Computer Science
- Mid-level
- Windows
IT End User Support Specialist
Dept Behavioral Health/Develop —Richmond, VA
- $59,465 - $65,000 a year
- Online Application
- Research
- Mid-level
- Office
9d
IT Support Specialist
Virginia Green Lawn Care —Henrico, VA
- Mid-level
- Windows
- Ability to lift 50 pounds
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13d
Senior IT Technical Support Analyst
Troutman Pepper Locke —Richmond, VA
- $70,000 - $90,000 a year
- Full-time
- Hybrid work
- 6 years
- Bachelor's degree
- Continuous improvement
Sales Executive Richmond, Virginia
Marriott International, Inc —Richmond, VA
- $71,000 - $92,000 a year
- Full-time
- Marketing
- No experience needed
- Research
Welcome Desk Manager
American Family Fitness —Richmond, VA
- $27,000 - $42,000 a year
- Weekends as needed
- Ability to walk for extended periods
- Mid-level
- Windows
Quick Apply
12h
Jr. Project Manager, IT
Estes Forwarding Worldwide —Richmond, VA
- $50,000 - $62,000 a year
- Full-time
- Microsoft Access
- Microsoft Outlook
- Pass drug screening
- AD&D insurance
- Paid holidays
IT Help Desk Tier 1 - Bilingual
DEX Imaging —Richmond, VA
- Full-time
- Spanish
- English
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Print Service Support Technician - Richmond, VA
Software Technology Inc —Richmond, VA
- Mid-level
- Under 1 year
Quick Apply
IT Support Engineer II
KSB SE & Co. KGaA —Richmond, VA
- $60,000 - $75,000 a year
- Full-time
- Spanish
- Computer science
- Computer Science
Trainer [adult learning and instructional design]
Software Technology Inc —Richmond, VA
- Contract
- Microsoft Outlook
- Mid-level
- Office
Quick Apply
Government Sales Representative
Sweeping Corporation of America —Richmond, VA
- $75,000 - $100,000 a year
- Full-time
- Hybrid work
- Mid-level
- Microsoft Office
- 3 years
- Paid holidays
- Disability insurance
Quick Apply
Manager in Training
Crunch Fitness - JFF North America —Henrico, VA
- $14 - $17 an hour
- Full-time
- CPR Certification
- Management
- Computer literacy
- Health insurance
- Dental insurance
Quick Apply

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Strategic Account Manager (Richmond)

DSA Doors -
Richmond, VA

Quick Apply

Job Details

Qualifications

Customer relationship building
Client rapport building
Customer engagement
Sales management systems proficiency
Client retention strategy
CRM system proficiency
Productivity software
Cross-functional communication

Full Job Description

Description:

Some people are good at managing accounts. The best ones are good at managing relationships — and there's a real difference. We're looking for a Strategic Account Manager who knows how to earn trust over time, build relationships, and turn strong customer relationships into long-term growth. In this role, you'll spend meaningful time with some of our most important customers and potential customers through on-site visits, regular calls, and business reviews to gain a real understanding of their operations and help them succeed. It's a role that rewards consistency and follow-through just as much as ambition.

DSA Doors is a U.S.-based door manufacturer with a growing national presence. If you are in the Richmond or Norfolk VA area and if the relationship side of account management is what you've always done best, we'd like to talk.

Requirements:

What You'll Be Doing

You'll own a defined market and portfolio of key accounts and be the primary point of contact. That means maintaining a consistent presence through site visits, scheduled calls, and regular business reviews — not just when something goes wrong. You'll build strong working relationships across your market, develop a clear understanding of each customer’s business, identify opportunities for growth, and help ensure their needs are translated into action internally. You'll work closely with operations, customer service, and supply chain to keep communication clear, solve problems effectively, and deliver a high level of support.

You’ll also be expected to stay organized and bring structure to the way you manage follow-up, priorities, and next steps.

What You Bring

5+ years in account management or B2B sales, ideally in building materials, manufacturing or a related environment
A track record of building trusted relationships that lead to growth and retention
Comfort with regular travel and a genuine preference for face-to-face customer interaction
Strong communication skills, including the ability to listen well, lead productive customer conversations, and clearly relay feedback clearly to internal teams
Strong organizational skills and the ability enough to manage multiple priorities without losing momentum
Discipline in CRM systems and proficiency in Microsoft Office

What the Role Looks Like Day to Day

This isn't a desk job. You'll travel 40–60% of the time, spending time at customer sites, attending occasional trade shows, and visiting company facilities. When you're not on the road, you'll stay connected through calls and video meetings, prepare for upcoming visits, and coordinate internally on behalf of your accounts. The work is steady, relationship-driven, and built on trust developed over time. The right person for this role is someone who enjoys being present, follows through consistently, and takes pride in being the person customers count on.

Why This Role

We've intentionally structured this position around client engagement. The administrative side of the job supports your customer work — it doesn't compete with it. You'll have the backing of a strong internal team and the autonomy to manage your accounts the way you think is best.

If this sounds like the kind of role you've been looking for, we'd encourage you to apply.

Quick Apply

Refine Your Search

service desk manager jobs in richmond va

Strategic Account Manager (Richmond)

Supervisor Service Desk

Information Technology Help Desk Technician

IT On-Site Support Technician

Sr. Coordinator, Support Operations

Strategic Account Manager

Information Technology Manager

Sr. Coordinator, Support Operations

IT End User Support Specialist

IT Support Specialist

Senior IT Technical Support Analyst

Sales Executive Richmond, Virginia

Welcome Desk Manager

Jr. Project Manager, IT

IT Help Desk Tier 1 - Bilingual

Print Service Support Technician - Richmond, VA

IT Support Engineer II

Trainer [adult learning and instructional design]

Government Sales Representative

Manager in Training

I want to receive the latest job alert for service desk manager in richmond va

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