Top 44 Servicing specialist Jobs in Richmond Va

Associate Client Escalation Specialist 11-8pm Shift
CoStar Group —Richmond, VA
- $68,000 a year
- Full-time
- Research
- Bachelor's degree
- Training & development
- Employee stock purchase plan
- Health insurance
7d
Originations Concierge Specialist
Truist Bank —Richmond, VA
- $45,760 - $86,230 a year
- Full-time
- Microsoft Excel
- English
- Research
- AD&D insurance
- Paid holidays
Inventory Specialist
Walgreens —Glen Allen, VA
- $17 - $20 an hour
- Weekends as needed
- Merchandising
- English
- Mid-level
6d
Sales Support Specialist (Commercial Lending Assistant)
First Citizens Bank —Richmond, VA
- $27 - $36 an hour
- Full-time
- Mid-level
- Office
- High school diploma or GED
- Life insurance
Clinical Specialist, Sales - Aortic Therapies - Richmond, VA
Cook Group —Richmond, VA
- Full-time
- Clinic experience
- Mid-level
- Ability to lift 50 pounds
1d
Military Service - U.S. Air National Guard, Airlift/Special Mission Aircraft Maintenance
Military Service - U.S. Air National Guard Recruiting —Virginia
- From $50,000 a year
- Full-time
- Military
- High school diploma or GED
- Entry level
- Health insurance
Procurement Specialist
KSB SE & Co. KGaA —Richmond, VA
- Full-time
- ERP systems
- Mid-level
- High school diploma or GED
6d
Brand Market Specialist
Beauty Barrage —Richmond, VA
- $30 an hour
- Part-time
- Merchandising
- Driving
- Travel
- Paid time off
Mortgage Payment Solutions Specialist
Truist Bank —Richmond, VA
- $45,760 - $60,320 a year
- Full-time
- Computer literacy
- English
- Research
- AD&D insurance
- Paid holidays
Bilingual French/English Associate Client Escalation Specialist
CoStar Group —Richmond, VA
- $60,000 - $73,500 a year
- Full-time
- English
- Research
- 3 years
- Employee stock purchase plan
- Health insurance
Standard Business Order Manager
KSB SE & Co. KGaA —Richmond, VA
- ERP systems
- Mid-level
- High school diploma or GED
Chase Travel CxLoyalty Accounts Receivable Team Lead
JPMorganChase —Glen Allen, VA
- $63,650 - $88,000 a year
- Overtime
- Office
- 3 years
- Finance
- Health insurance
- Tuition reimbursement
Merrill Advisor Development Program - Financial Advisor: Greater Virginia Market
Bank of America —Richmond, VA
- $80,000 - $90,000 a year
- Full-time
- Background check
- Microsoft Excel
- Computer literacy
IT Support Engineer II
KSB SE & Co. KGaA —Richmond, VA
- Full-time
- Spanish
- Computer science
- Computer Science
SCADA Specialist - Gas & Light*
City of Richmond, VA —Richmond, VA
- $68,848.00 - $108,284.80 a year
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Computer Science
- Tuition reimbursement
- Referral program
Building Automation Senior Service Specialist
Siemens —Richmond, VA
- $57,120 - $97,920 a year
- Extended hours
- 18 years or older
- Microsoft Excel
- Microsoft Outlook
Mechanical Piping Takeoff Specialist
EMC Mechanical Services —Richmond, VA
- $60,000 - $75,000 a year
- Full-time
- Computer literacy
- Mid-level
- Office
- Paid training
- Health savings account
Quick Apply
Copy of Senior Pharmacy Technician Fulfillment Center
Walgreens —Mechanicsville, VA
- Weekends as needed
- Maintenance
- English
- Mid-level
- Continuing education credits
Quick Apply
Marketing Manager
KSB SE & Co. KGaA —Richmond, VA
- Full-time
- Remote
- Marketing
- Mid-level
- 3 years
Roadside Technician Commercial Tires - Richmond, VA
GOODYEAR —Richmond, VA
- $20 - $26 an hour
- Weekends as needed
- High school diploma or GED
- Driver's License
- 21 years or older
- Wellness program
- Paid holidays

I want to receive the latest job alert for servicing specialist in richmond va

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

servicing specialist jobs near richmond va

Associate Client Escalation Specialist 11-8pm Shift

CoStar Group -
Richmond, VA

Apply Now

Job Details

Full-time
$68,000 a year
7 days ago

Benefits

Employee stock purchase plan
Health insurance
On-site gym
Dental insurance
Tuition reimbursement
Paid time off
Vision insurance
401(k) matching
Life insurance

Qualifications

Objection handling (sales technique)
Bachelor's degree

Full Job Description

Associate Client Escalation Specialist 11-8pm Shift

Job Description

Associate Client Escalation Specialist 11am-8pm Shift

Company Intro

CoStar Group is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index, CoStar Group is on a mission to digitize the world’s real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives.

We have been living and breathing the world of real estate information and online marketplaces for over 35 years, giving us the perspective to create truly unique and valuable offerings to our customers. We’ve continually refined, transformed and perfected our approach to our business, creating a language that has become standard in our industry, for our customers, and even our competitors. We continue that effort today and are always working to improve and drive innovation. This is how we deliver for our customers, our employees, and investors. By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate.

CoStar

CoStar is the global leader in commercial real estate information, analytics and news. Commercial Real Estate industry professionals around the globe use CoStar to access the most comprehensive data to make decisions with confidence. CoStar delivers immediate, verified commercial real estate information on over 5.9 million properties across every market.

Learn more about CoStar .

OVERVIEW

CoStar delivers real-time, verified commercial real estate data that helps clients confidently spot great opportunities and make smart choices ahead of competitors. By combining the power of CoStar’s independent research organization – the industry’s largest – with global data delivery, software, and application solutions, clients can act on opportunities with confidence.

As a CoStar Associate Client Service Escalation Specialist, you will be responsible for supporting and managing escalations while maintaining the relationships between departments and servicing client needs by providing professional, efficient, helpful and courteous support via CoStar’s Call Centers so that our customers have a productive and enjoyable experience and in turn will renew their subscriptions on the CoStar suite of products and services. In this role, you will be the escalated representative for all customer issues answering calls/emails from CoStar’s customers and internal employees on a wide variety of issues.

RESPONSIBILITIES

Be the customer’s and/or internal employees’ point of contact for any escalated questions related to our products, research, billing, etc.
Answer incoming calls; diagnose technical and application calls from customers and internal employees to ensure that the customer’s need have fully been satisfied
Second tier of support for internal employees. Take escalated calls and provides consultation on policies and procedures as well as technical support for CoStar products and applications. Provide internal employees direct feedback after case resolution
Own the question or issue until it is resolved to make sure the customer’s experience is a good one
Use negotiation and excellent customer service to handle escalated calls from internal employees and clients
Provide product knowledge and skills training on a one-to-one basis with internal employees and/or clients
Support sales colleagues to ensure the highest standard of customer service is maintained
Assist clients with usage of application including problem-solving application and network-related issues and running complimentary standard reports when customers need them and are unable to access our program(s) for technical reasons
Tracks and coordinates escalated customer issues which require management response. Ensures follow-up and all concerns for possible trending analysis. Proactively recognize and alert others to trends impacting customer service
Enter actions for all client contact in Enterprise including notes detailed enough that subsequent users can track your actions
Diagnosis and resolve software program problems with malfunctioning electro/mechanical equipment or software applications and recommends corrective action
Responsible for researching, replicating, performing root cause analysis and providing feedback for product issues reported by customers. Researches and communicates new solutions based on client needs / requests
Responsible for providing exhaustive and complete troubleshooting
Promote teamwork and cooperative effort

BASIC QUALIFICATIONS & EXPERIENCE

Minimum of 1 year as an Associate Tenant Researcher, Associate Multifamily Researcher or in a Customer Support role
Bachelors’ degree from an accredited, not-for-profit University or College
Experience in customer service, building rapport over the telephone and overcoming objections
11-8pm shift, may require some Saturdays along with CoStar Holidays.

What’s in it for you?

When you join CoStar Group, you’ll experience a collaborative and innovative culture working alongside the best and brightest to empower our people and customers to succeed.

We offer you generous compensation and performance-based incentives. CoStar Group also invests in your professional and academic growth with internal training, tuition reimbursement, and an inter-office exchange program.

Our benefits package includes (but is not limited to):

Comprehensive healthcare coverage: Medical / Vision / Dental / Prescription Drug
Life, legal, and supplementary insurance
Virtual and in person mental health counseling services for individuals and family

Commuter and parking benefits
401(K) retirement plan with matching contributions
Employee stock purchase plan
Paid time off
Tuition reimbursement

On-site fitness center and/or reimbursed fitness center membership costs (location dependent), with yoga studio, Pelotons, personal training, group exercise classes
Access to CoStar Group’s Employee Resource Groups
Complimentary gourmet coffee, tea, hot chocolate, fresh fruit, and other healthy snacks

The final salary or hourly rate offered for this role will fall within the range set forth below based on a variety of factors, including but not limited to, geographic location, skills, and competencies.

Base Compensation: $68,000 annually.

CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing

Apply Now

Refine Your Search

servicing specialist jobs in richmond va

Associate Client Escalation Specialist 11-8pm Shift

Originations Concierge Specialist

Inventory Specialist

Sales Support Specialist (Commercial Lending Assistant)

Clinical Specialist, Sales - Aortic Therapies - Richmond, VA

Military Service - U.S. Air National Guard, Airlift/Special Mission Aircraft Maintenance

Procurement Specialist

Brand Market Specialist

Mortgage Payment Solutions Specialist

Bilingual French/English Associate Client Escalation Specialist

Standard Business Order Manager

Chase Travel CxLoyalty Accounts Receivable Team Lead

Merrill Advisor Development Program - Financial Advisor: Greater Virginia Market

IT Support Engineer II

SCADA Specialist - Gas & Light*

Building Automation Senior Service Specialist

Mechanical Piping Takeoff Specialist

Copy of Senior Pharmacy Technician Fulfillment Center

Marketing Manager

Roadside Technician Commercial Tires - Richmond, VA

I want to receive the latest job alert for servicing specialist in richmond va

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected