Great Opportunity for an experienced Staffing Professional to manage our Richmond, VA accounts! APPLY TODAY! Prefer candidates are bilingual in English/Spanish, but not required.
NOTE: We are looking for true Staffing Industry experience within a Staffing Company, not managing or hiring "staff" outside of the Staffing Industry. Must have staffing experience working directly with a staffing company and managing client relationships.
Job Details:
* Position - Account Manager
* Salary - $70-80k (Salary to commensurate with experience) + Bonus
* Benefits - Medical/Dental/401k/401k Match
* Industry - Staffing Industry in eCommerce Fulfillment, Manufacturing, Light Industrial and Distribution
Job Description:
SUMMARY:
The Account Manager is accountable for being onsite at accounts within the Richmond, VA area to focus on operational and delivery outcomes, staff development, ensuring fill rates are on point, and building relationships daily with the client. Full oversight and ownership of your accounts with reporting to the Area Manager. Strong operational experience, focus on proactively finding opportunities for new headcount, direct hire, or taking full account needs. Great organizational and communication skills are needed for this position, and support of Monthly Business Reviews and Quarterly. This position is responsible for ensuring the relationships with our existing accounts, growth within the accounts, and building new accounts. Full support of business development, operational, administrative, and service activities through the direct oversight of the accounts and the ongoing relationships
ESSENTIAL FUNCTIONS:
Develop and implement an effective growth strategy to increase sales and maximize profits
Develop and implement an effective recruiting strategy along with the Area Manager to ensure the availability of qualified temporary/full time employees (“inventory”) to meet current and anticipated demand
Develop new business and increase revenue of existing accounts through personal outside sales activities in conjunction with the oversight of others in business development roles
Maintain communication with established clients to ensure successful ongoing business development and to promote client and associate retention through exemplary customer service
Oversee the financial management of account operations including but not limited to operating within a budget, forecasting, monthly P&L review, accounts receivable
Implement, monitor and comply with Staffing company programs & initiatives
Maintain complete and accurate documentation of all account activities
Participate in local professional, business and civic organizations to network and promote the company brand.
Must Have's:
* Operational experience managing clients for a staffing company
* Staff management and development of temporary staff and Onsite/Staffing Specialist staff
* Ownership and accountability of client, outcomes, staff, safety, onboarding compliance, ensuring staff is developed for next steps, and Service Level Agreements are met
* Strong decision making and problem solving skills
* Works as liaison and HR Business Partner to our clients to ensure safety, compliance, production, outcomes management are on point
* Work well as a leader of your team, work well independently and as a team, always with goals of continuous improvement
* Calm demeanor, and calm reactions to problems, identifying problems, proactively mitigate risk with staff and client
* Strong communication skills with client, staff, on needs, changes, and outcomes
* Change agent for anything new to ensure staff has a "Can Do" attitude with changes, and that client knows they are supported
* Strong technical skills to manage our Workforce Planning App, AI Recruiting Tool, ATS (Tempworks), and Google Sheets ongoing
* Willingness to be onsite daily at one of three locations in Elkton and North East, with North East being our largest location in area
* Full account management, relationship building with staff and client, outcomes management, scheduling of staff, development of team, and ensure all that is happening is what should be happening with the client
* Compliance driven and great auditing and training skills with staff to be compliant with onboarding, e-Verify, background checks, drug testing, and all other regulatory requirements
* Ability to look for opportunities for growth in revenue with client through staffing headcount, direct hire opportunities, or other services! (Not afraid to ask for the business)
* Understanding of basic employment law, and ability to document and respond to work place incidents for OSHA, safety, employee relations, morale, scheduling, etc.
* We need a strong, reliable, go-getter, that wants to grow with a global organization, and bring their "A game" to our staffing role with our valued clients!
QUALIFICATIONS:
Five (5+) years of related work experience with at least three years in a sales/profit center management capacity with proven history of success increasing revenue and profit
Three (3+) years successful managerial/leadership experience hiring, training, motivating, and retaining employees
Ability to analyze profit/loss statements and other related financial data to make sound business decisions
Strong leadership, managerial, customer service, organizational and communication skills Demonstrated understanding of the corporate environment
Ability and desire to perform business development and external sales activities
Adaptability, flexibility and the ability to maintain effectiveness through change
Ability to work flexible/extended hours when necessary
If you have account management, relationship building within the staffing experience, APPLY TODAY!
Job Type: Full-time
Pay: $70,000.00 - $80,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- What ATS systems have you used (TempWorks, Avionte, Bullhorn, etc.), and do you have proficiency with systems and MS Office/Excel/Google Sheets etc? Please be specific.
- What is your approach to building client relationships?
- Define your sales and operational proficiency in account management in the staffing industry?
- What else would you like us to consider with your application?
- Are you adaptable to the needs of the client? Please provide an example regarding adapting and flexibility to the client?
- How many years of staffing do you have?
- In the event of an offer, when can you start with us?
- What is your email address and phone number for communication on next steps?
- Why are you looking to make a change in employment?
- Do you have strong accountability and ownership of your clients and staff within the staffing realm? Please provide specifics?
- How many years of developing Onsite Leaders and Staffing personnel to you have?
- How many staff have you managed and developed directly and indirectly in staffing companies?
- WHat is your leadership style and how many clients (and size) have you managed?
- What is your commute to Richmond, VA in minutes, and is this acceptable?
Language:
Work Location: In person
