Top 20 Customer success manager Jobs in Ridgefield, Ct

Customer Success Manager
RB Global —Norwalk, CT
- $101,000 - $127,000 a year
- Full-time
- Google Workspace
- 5 years
- Mid-level
- Health insurance
- Dental insurance
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Senior Manager, Customer Success Management - Enterprise US East/EMEA
Chainguard —Stamford, CT
- Up to $200,000 a year
- Remote
- DevOps
- Bachelor's degree
- Mentoring
- Paid parental leave
- Health insurance
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Customer Success Account Manager
POWR2 —Bethel, CT
- $85,000 - $95,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health insurance
- Dental insurance
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3d
Account Manager
Kaseya Careers —Norwalk, CT
- Mid-level
- Analysis skills
- 1 year
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Strategic Account Manager
Kaseya Careers —Norwalk, CT
- 5 years
- Bachelor's degree
- Product management
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Success Manager
MDVIP LLC —Stamford, CT
- Microsoft Excel
- Microsoft Outlook
- 3 years
- Health savings account
- AD&D insurance
Principal Customer Success Manager (817)
Protegrity —Fairfield, CT
- $197,600 - $229,500 a year
- Full-time
- Hybrid work
- Azure
- HIPAA
- Windows
Director, Customer Success
Mastercard —Harrison, NY
- $182,000 - $291,000 a year
- Online Application
- Senior level
- Negotiation
- Commercial
- Paid jury duty
- Health savings account
Customer Success & Implementation Mgr at Fletcher Wakefield Design
Fletcher Development LLC —Stamford, CT
- $55,000 - $80,000 a year
- Full-time
- Mid-level
- Office
- 3 years
- Health insurance
- 401(k)
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Technical Account Manager
Varonis —Stamford, CT
- Remote
- Salesforce
- Research
- Mid-level
6d
Account Manager - State Farm Agent Team Member
Joe Namy - State Farm Agent —Stamford, CT
- $20 - $35 an hour
- Full-time
- Mid-level
- Office
- Leadership
- Paid time off
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Account Manager - State Farm Agent Team Member
Wanda Carlson - State Farm Agent —Milford, CT
- $50,000 - $75,000 a year
- Full-time
- Mid-level
- Office
- Leadership
- Paid time off
- Opportunities for advancement
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Account Manager - State Farm Agent Team Member
George Lucciola - State Farm Agent —Yorktown, NY
- $50,000 - $100,000 a year
- Full-time
- Mid-level
- Office
- Leadership
- Tuition reimbursement
- Paid time off
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Account Manager - State Farm Agent Team Member
Colleen Tighe - State Farm Agent —Fairfield, CT
- $50,000 - $75,000 a year
- Full-time
- Spanish
- Mid-level
- Office
- Health insurance
- Paid time off
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Account Manager - State Farm Agent Team Member
Yeimi Contreras - State Farm Agent —Norwalk, CT
- $45,000 - $65,000 a year
- Full-time
- Mid-level
- Office
- Leadership
- Tuition reimbursement
- Paid time off
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Account Manager - State Farm Agent Team Member
Jim Bryan - State Farm Agent —Tarrytown, NY
- $39,000 - $75,000 a year
- Full-time
- Mid-level
- Office
- Leadership
- Paid time off
- Opportunities for advancement
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customer success manager jobs near ridgefield, ct

Customer Success Manager

RB Global
Norwalk, CT

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Job Details

Full-time
$101,000 - $127,000 a year

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching

Qualifications

Customer communication

Full Job Description

We are seeking a proactive, polished, and relationship-driven Customer Success Manager to join our growing Customer Success team. In this role, you will manage a portfolio of strategic, mid-to-large-sized clients and serve as a trusted advisor after implementation and go-live.

The Customer Success Manager will be responsible for helping clients achieve measurable business value through our software solutions. This includes driving adoption, strengthening executive relationships, monitoring customer health, supporting renewal readiness, identifying churn risk, and partnering internally to deliver strong client outcomes.

This is an individual contributor role ideal for someone who is structured, commercially aware, technically curious, and comfortable operating across relationship management, account strategy, customer success operations, and cross-functional problem solving.

Why Join Us

This is an opportunity to join a growing Customer Success function within a software company serving complex, global clients. You will play a meaningful role in strengthening customer relationships, improving retention, increasing client value, and helping shape the next stage of our post-sale customer experience.

You will work directly with leadership, partner closely with cross-functional teams, and manage strategic accounts where strong Customer Success execution directly impacts client satisfaction, renewal outcomes, and long-term business growth.

Strategic Account Ownership

Own and manage a portfolio of strategic customer accounts after go-live.
Serve as the primary post-sale relationship owner and trusted advisor for assigned clients.
Build strong relationships with executive sponsors, operational stakeholders, and day-to-day users.
Develop a deep understanding of each client’s business goals, operating model, success criteria, and long-term growth opportunities.
Create and maintain account plans that support adoption, retention, renewal readiness, and expansion.

Customer Success Execution

Execute a structured Customer Success playbook, including regular client check-ins, business reviews, success planning, and proactive account management.
Lead Quarterly Business Reviews and Executive Business Reviews that communicate performance, adoption, value realization, risks, and next steps.
Monitor customer health using available data such as usage trends, order volume, support activity, renewal timing, stakeholder engagement, and client feedback.
Identify churn risk early and develop action plans to improve account health and retention.
Track client goals and outcomes to ensure customers receive measurable value from the platform.

Renewal, Retention, and Growth

Support renewal strategy and renewal readiness for assigned accounts.
Partner with Sales and Account Management to identify expansion, upsell, and cross-sell opportunities.
Help improve retention, customer satisfaction, gross revenue retention, and net revenue retention outcomes.
Proactively identify opportunities to increase client engagement, platform utilization, and long-term account value.
Balance customer advocacy with business priorities and commercial discipline.

Cross-Functional Collaboration

Work closely with Sales, Product, Support, Implementation, Engineering, and other internal teams to resolve client needs and improve the customer experience.
Coordinate internal resources to address escalations, technical questions, service issues, enhancement requests, and adoption barriers.
Translate customer feedback into clear, actionable insights for internal teams.
Help ensure a seamless transition from implementation to long-term customer success ownership.
Contribute to process improvement as the Customer Success function continues to mature.

Platform, Data, and Process Management

Use Salesforce, Jira, Confluence, Google Workspace, Gemini, Copilot, and other business tools to manage account activity, document client needs, track issues, and support internal collaboration.
Maintain accurate account records, meeting notes, success plans, renewal information, and action items.
Analyze customer data to a practical degree, including adoption trends, usage activity, order volume, support tickets, customer health, and renewal risk.
Use data and client insights to guide conversations, prioritize action, and support account strategy.

Ideal Candidate Profile

The ideal candidate is a strategic relationship builder who can operate comfortably between customer advocacy, account growth, issue resolution, and business outcome management. They are proactive, structured, polished, analytical, technically curious, and commercially minded.

They should be comfortable managing complex client relationships, working across internal teams, presenting to senior stakeholders, and using both data and relationship insight to drive better customer outcomes.

Qualifications

5+ years of experience in Customer Success, Account Management, Client Success, Strategic Account Management, or a related client-facing role.
Experience managing enterprise, strategic, global, multi-location, or complex B2B accounts.
Prior experience in SaaS, enterprise software, procurement technology, equipment rental, contractor services, fleet services, or related industries strongly preferred.
Proven ability to build trusted relationships with stakeholders at multiple levels, including executives.
Strong communication and presentation skills, with the ability to lead strategic client conversations and business reviews.
Commercially aware, with experience supporting renewals, retention, account growth, upsell, cross-sell, or expansion opportunities.
Ability to identify customer risk, develop mitigation plans, and drive cross-functional action.
Strong enough technical acumen to understand platform functionality, integrations, customer workflows, and technical escalations, and to communicate those concepts clearly to clients.
Working knowledge of procurement workflows, supplier onboarding, punchout, cXML, EDI, integrations, or platform-based transaction models is a strong plus.
Experience using tools such as Salesforce, Jira, Confluence, Google Sheets, Google Docs, Gemini, Copilot, or similar systems.
Strong organizational skills with the ability to manage multiple accounts, priorities, meetings, and follow-up actions.
Comfortable working in a hybrid office environment, with required in-office presence Tuesday through Thursday.
Willingness to travel occasionally for client meetings, executive reviews, trade shows, or industry events.

RB Global (NYSE: RBA)

RB Global (NYSE: RBA) (TSX: RBA) is a leading, omnichannel marketplace that provides value-added insights, services and transaction solutions for buyers and sellers of commercial assets and vehicles worldwide. Through its auction sites in 13 countries and digital platform, RB Global serves customers in more than 170 countries across a variety of asset classes, including automotive, commercial transportation, construction, government surplus, lifting and material handling, energy, mining and agriculture.

The company’s marketplace brands include Ritchie Bros., the world’s largest auctioneer of commercial assets and vehicles offering online bidding, and IAA, a leading global digital marketplace connecting vehicle buyers and sellers. RB Global’s portfolio of brands also includes Rouse Services, which provides a complete end-to-end asset management, data-driven intelligence and performance benchmarking system; SmartEquip, an innovative technology platform that supports customers’ management of the equipment lifecycle and integrates parts procurement with both OEMs and dealers; Xcira, a leader in live simulcast auction technologies; and Veritread, an online marketplace for heavy haul transport.

RB Global full-time employees are offered medical, dental, vision, and basic life insurances. Employees are able to enroll in our company’s 401k plan and RB Global will match 100% for the first 4% contributed. Employees will also receive 15 days of PTO each year.

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Refine Your Search

customer success manager jobs in ridgefield, ct

Customer Success Manager

Senior Manager, Customer Success Management - Enterprise US East/EMEA

Customer Success Account Manager

Account Manager

Strategic Account Manager

Success Manager

Principal Customer Success Manager (817)

Director, Customer Success

Customer Success & Implementation Mgr at Fletcher Wakefield Design

Technical Account Manager

Account Manager - State Farm Agent Team Member

Account Manager - State Farm Agent Team Member

Account Manager - State Farm Agent Team Member

Account Manager - State Farm Agent Team Member

Account Manager - State Farm Agent Team Member

Account Manager - State Farm Agent Team Member

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